Quick Facts

• You don’t need a bank account to receive Cash Send money
• Money can be withdrawn at any Absa ATM, Pick n Pay, or Boxer store
• Daily withdrawal limit is R5,000 (monthly limit R25,000)
• Money expires after 30 days if not collected
• You need a 10-digit reference number and 6-digit PIN

What is Absa Cash Send?

Absa Cash Send is a service that lets someone send you money even if you don’t have a bank account. The sender uses their Absa account to send money to your cellphone number. You receive an SMS with a code, and then you can collect the cash.

This service is very useful if you need to receive money quickly. Many people use it to send wages, help family members, or send emergency money.

✅ How Cash Send Works

Step 1: Sender Sends Money
Someone with an Absa account sends money to your cellphone number using the Absa App, Online Banking, or at an ATM.

Step 2: You Get an SMS
You receive an SMS on your phone with a 10-digit reference number. This SMS comes from Absa.

Step 3: Sender Gives You the PIN
The sender must tell you a 6-digit PIN. They created this PIN when they sent the money. You need both the reference number (from SMS) and the PIN (from sender) to collect money.

Step 4: Collect Your Money
Go to any Absa ATM or participating store. Use the reference number and PIN to withdraw your cash.

Where Can You Withdraw Cash Send Money?

You have several options to collect your Cash Send money in South Africa:

1. Absa ATMs (Most Common)

You can withdraw at any Absa ATM nationwide. There are thousands of Absa ATMs in cities, towns, shopping centres, and petrol stations. This is the most popular option because:

• Available 24 hours a day
• Found almost everywhere in South Africa
• Fast and easy process
• Private and secure

2. Pick n Pay Stores

You can collect Cash Send money at Pick n Pay till points. Go to the customer service desk or any till point. The staff will help you withdraw the money. This is convenient when you’re shopping.

3. Boxer Stores

Boxer stores also offer Cash Send withdrawals. This is helpful for people in areas where there are no Absa ATMs nearby. Boxer serves many rural and township areas.

4. Shoprite Stores (Selected)

Some Shoprite stores offer this service. Check with your local Shoprite to confirm.

5. Pep Stores (Selected)

Selected Pep stores can help with Cash Send withdrawals.

✅ Step-by-Step: How to Withdraw at an Absa ATM

Step 1: Find a nearby Absa ATM. Make sure it’s in a safe, well-lit location. If possible, go during the day.

Step 2: At the ATM, look for the “Cash Send Withdrawal” button on the screen. It might be on the main menu or under “More Options” or “Other Services”.

Step 3: Select “Cash Send Withdrawal”.

Step 4: Enter the 10-digit reference number from your SMS. Double-check that you enter it correctly.

Step 5: Enter the 6-digit PIN that the sender gave you. Cover the keypad with your hand when typing.

Step 6: Confirm the amount showing on the screen. Make sure it matches what the sender told you.

Step 7: The ATM will dispense your cash. Take your money and receipt.

Step 8: Count your money before leaving the ATM. Put it away safely.

How to Withdraw at Pick n Pay or Boxer

Step 1: Go to a Pick n Pay or Boxer store. Check that the store offers Cash Send withdrawals (most do, but smaller stores might not).

Step 2: Go to the customer service desk or any till point.

Step 3: Tell the staff you want to withdraw Absa Cash Send money.

Step 4: Show your South African ID to the staff member.

Step 5: Give them the 10-digit reference number from your SMS.

Step 6: Enter the 6-digit PIN when asked. The staff will process the transaction.

Step 7: The staff will give you your cash. Count it to make sure it’s correct.

Step 8: Keep your receipt for your records.

⚠️ Fees and Limits You Need to Know

Withdrawal Limits (as of October 2025)

Fees (what the sender pays)

The sender pays the fee when they send the money. You (the receiver) don’t pay anything to withdraw. Here are typical fees as of October 2025:

🛒 Withdrawing at Shoprite Stores (Detailed Guide)

Shoprite has become one of the most popular locations for ABSA Cash Send withdrawals. With over 500 stores across South Africa, you can conveniently withdraw while grocery shopping.

Why Choose Shoprite?

• Widespread availability – 500+ stores nationwide
• Convenient hours – Most open 7 days a week
• Free withdrawals – No fees for collecting your money
• One-stop shopping – Withdraw while buying groceries
• Safe environment – Secure retail locations

Step-by-Step at Shoprite:

Shoprite Quick Facts:

🏪 Withdrawing at Spar Stores

Selected Spar stores across South Africa now accept ABSA Cash Send withdrawals, making it convenient to collect money while shopping at your local Spar.

How It Works at Spar:

1. Find participating store – Call ahead to confirm your local Spar offers Cash Send
2. Go to customer service or main till – Ask for ABSA Cash Send withdrawal
3. Provide your details – Cellphone number, PIN, and ID document
4. Verification – Staff processes your request (30-60 seconds)
5. Collect cash – Count money and get receipt

Spar Withdrawal Details:

• Fee: Free for recipients (sender pays transaction fee)
• Maximum withdrawal: R3,000 per transaction
• Daily limit: R3,000 per cellphone number
• Requirements: Cellphone number, 6-digit PIN, SA ID document
• Store hours: During normal trading hours (varies by location)
• Store types: Spar, Superspar, Kwikspar (check individually)

Common Problems and Solutions

🚨 Scams to Avoid – Protect Yourself!

1. Fake “Help” at ATMs

The Scam: A stranger at the ATM offers to help you withdraw Cash Send money. They watch you enter your PIN, then steal your money or swap your cash.

How to Protect Yourself: Never accept help from strangers at an ATM. If someone approaches you, cancel the transaction and go to another ATM. Cover the keypad when entering your PIN.

2. Fake SMS Messages

The Scam: Fraudsters send fake SMS messages claiming to be Absa. The message says you have Cash Send money and asks you to click a link or call a number.

How to Protect Yourself: Real Absa Cash Send SMS messages only contain the reference number. They never have links to click. If unsure, contact Absa directly at 0860 008 600.

3. Fake “Sender” Requests

The Scam: Someone sends you Cash Send money, then contacts you claiming they sent it by mistake. They ask you to send the money back to a different account or keep part of it as payment.

How to Protect Yourself: This is money laundering and you could get in serious trouble. If someone sends money “by mistake”, don’t withdraw it. Tell them to cancel the transaction through Absa. Never help strangers move money.

4. “Reverse the Transaction” Calls

The Scam: Someone calls claiming to be from Absa Fraud Department. They say there’s a problem with a Cash Send transaction and ask for your details to “reverse” it.

How to Protect Yourself: Absa will never call and ask for your PIN or reference number. Hang up and call Absa directly at 0860 008 600.

✅ Where to Get Help

Absa Customer Care

For questions about Cash Send, call: 0860 008 600 (available 24/7)
From international: +27 10 612 2679

If You Lost Money to Fraud

Call Absa Fraud Line immediately: 0800 020 600

Report to South African Banking Risk Information Centre (SABRIC): www.sabric.co.za

Report to your local police station and get a case number.

Banking Complaints

If Absa doesn’t resolve your problem, contact:

National Financial Ombud (NFO)
Phone: 0860 800 900
Email: info@nfosa.co.za
Website: www.nfosa.co.za

Note: You must first try to resolve the problem with Absa before contacting the NFO. The service is free.

Absa Cash Send is a safe and convenient way to receive money without a bank account. It’s particularly useful for people who don’t have easy access to banking services or need emergency cash.

Best practices: Always withdraw your money as soon as possible – don’t wait close to the 30-day deadline. Use ATMs in safe locations during daylight hours. Never share your PIN with anyone except the trusted sender. If you regularly receive money, consider opening an Absa account for easier access.

Remember: Cash Send is meant for receiving money from people you know and trust. Be very careful if someone you don’t know well sends you Cash Send money – it could be a scam.

If you have any problems or concerns, don’t hesitate to contact Absa Customer Care at 0860 008 600. They are there to help you.