How to Delete Your HollywoodBets Account
Complete guide for South African residents
Last updated: December 2025
Quick Facts
- You must contact customer support to delete your account
- Withdraw all money before closing your account
- Self-exclusion lasts 1 to 6 months (temporary option)
- Permanent deletion means you cannot get your account back
- Free gambling help is available at 0800 006 008
🆘 Need Help With Gambling?
If gambling is affecting your life, free confidential help is available 24/7.
📞 Call: 0800 006 008 (Free)
📱 WhatsApp: 076 675 0710
What’s In This Guide
1. Before You Delete Your Account
Deleting your HollywoodBets account is a big decision. Once deleted, you cannot get your account back. You will lose access to your betting history too. Take a moment to think about this choice.
Why People Delete Their Accounts
There are many good reasons to close a betting account. You might want to stop gambling completely. Maybe you want to focus on saving money instead. Some people delete accounts to break an addiction.
Others close accounts for privacy reasons. You might be switching to a different betting site. Or you may have created a duplicate account by mistake.
2. Your Two Options: Delete or Self-Exclude
HollywoodBets gives you two choices. You can delete your account forever. Or you can use self-exclusion for a temporary break.
| Option | Permanent Deletion | Self-Exclusion |
|---|---|---|
| Duration | Forever | 1 to 6 months |
| Can You Come Back? | No – must create new account | Yes – after period ends |
| Betting History | Lost forever | Kept safe |
| Free Counselling | Not automatic | Yes – through NRGP |
| Best For | Quitting gambling forever | Taking a break with support |
3. How to Delete Your Account (Step-by-Step)
There is no delete button in your account settings. You must contact HollywoodBets to close your account. This is to protect you from fraud.
Method 1: Email (Recommended)
Step 1: Open your email. Use the same email you used to create your HollywoodBets account.
Step 2: Write a new email to: hwhelpline@hollywoodbets.net
Step 3: Use this subject line: “Request to Delete My HollywoodBets Account”
Step 4: In the email, include:
- Your full name (as on your account)
- Your HollywoodBets username or account number
- Your registered phone number
- Your reason for closing (optional but helpful)
Step 5: Send the email and wait for confirmation (usually within 24 hours)
Sample Email You Can Copy
To: hwhelpline@hollywoodbets.net
Subject: Request to Delete My HollywoodBets Account
Dear HollywoodBets Support Team,
I want to permanently delete my HollywoodBets account.
My details are:
Full Name: [Your Name]
Username: [Your Username]
Phone Number: [Your Number]
ID Number: [Last 4 digits only]
Please confirm once my account is closed.
Thank you.
Method 2: Live Chat
Step 1: Log in to your HollywoodBets account
Step 2: Click on “Help/Info” in the menu
Step 3: Look for the chat bubble icon and click it
Step 4: Enter your name and email
Step 5: Tell the agent you want to delete your account
Step 6: Follow their instructions to confirm
Method 3: Phone Call
Call: 087 353 7634 (Standard rates apply)
Tell the agent you want to close your account permanently.
Have your ID number and account details ready.
✅ 4. How Self-Exclusion Works
Self-exclusion is a temporary break from gambling. It is a legal programme in South Africa. It helps people take control of their gambling habits.
How to Request Self-Exclusion
Step 1: Email selfexclusion@hollywoodbets.net
Step 2: Ask for self-exclusion from your account
Step 3: Choose how long: 1 month, 3 months, or 6 months
Step 4: Include your name, username, and phone number
Step 5: HollywoodBets will confirm by email
What Happens During Self-Exclusion
- Your account is frozen – you cannot place bets
- You cannot deposit money
- Your betting history is saved
- You get free counselling from the NRGP
- After the period ends, you can choose to return or not
⚠️ 5. Withdraw Your Money First
Very Important: You cannot get your money after your account is deleted. Withdraw everything before you close your account.
Before Closing Your Account
✓ Check your balance: Log in and see how much money you have
✓ Complete FICA: You need FICA verification to withdraw money
✓ Wait for pending bets: All bets must be settled first
✓ Cancel active bonuses: Ask support to remove any bonus money
✓ Request withdrawal: Take out all your money
FICA Documents You Need
FICA is required by South African law. You cannot withdraw without it. Here’s what you need:
| Document Type | What’s Accepted |
|---|---|
| Proof of Identity | SA ID Book, Smart ID Card, or Passport |
| Proof of Address | Utility bill, Bank statement (not older than 3 months) |
How to submit FICA: Email your documents to fica@hollywoodbets.net or use the self-service option when you log in. FICA usually takes 30 minutes to 48 hours to approve.
6. What Happens After Deletion
Once HollywoodBets confirms your account is deleted, several things happen:
Immediately After Deletion
- You cannot log in anymore
- Your username and password stop working
- Your betting history is removed
- Any remaining balance is returned to you
- You stop receiving marketing emails and SMS
Can You Create a New Account?
Yes, you can create a new account later if you want. But you will need to register again from scratch. You must use a new email address. Your old betting history will not be available.
Your Personal Data
Under South African POPI Act, you have rights about your data. HollywoodBets will remove your personal information according to their privacy policy. Some data may be kept for legal reasons.
🚨 7. Getting Help for Gambling Problems
If you are deleting your account because of gambling problems, you are making a brave choice. Gambling addiction is real and affects many South Africans. In 2025, 83% of South Africans have placed a bet – the highest rate in Africa.
Signs of Gambling Addiction
- You think about gambling all the time
- You bet money you cannot afford to lose
- You borrow money to gamble
- You keep gambling to win back losses
- You lie to family about gambling
- Gambling affects your work or relationships
- You feel anxious or depressed when not gambling
Free Help Available in South Africa
| National Responsible Gambling Programme |
📞 0800 006 008 (Free, 24/7) 📱 WhatsApp: 076 675 0710 ✉️ helpline@responsiblegambling.org.za |
| South African Depression and Anxiety Group | 📞 0800 567 567 (Free) |
| Gamblers Anonymous SA |
🌐 www.gasa.org.za Support groups across South Africa |
What Happens When You Call
When you call 0800 006 008, trained counsellors will help you. They will listen without judging. They can connect you with free face-to-face therapy in your area. Family members can also call for help.
🚨 Beware of Scams
Criminals target betting account holders. Watch out for these scams:
- Fake “account recovery” services – Nobody can get your deleted account back for a fee
- Phishing emails – HollywoodBets will never ask for your password by email
- SIM swap fraud – Criminals may try to take over your phone number
- Fake customer support numbers – Only use official contact details
- “Gambling system” sellers – No system can guarantee wins
- Email: hwhelpline@hollywoodbets.net
- Phone: 087 353 7634
- Website: www.hollywoodbets.net
8. Contact Information
HollywoodBets Customer Support
| General Helpline | 087 353 7634 |
| General Email | hwhelpline@hollywoodbets.net |
| Self-Exclusion Email | selfexclusion@hollywoodbets.net |
| FICA Documents | fica@hollywoodbets.net |
| Website | www.hollywoodbets.net |
Gambling Help and Complaints
| National Responsible Gambling | 0800 006 008 (Free, 24/7) |
| WhatsApp Help | 076 675 0710 |
| National Gambling Board | 010 003 3475 | www.ngb.org.za |
| Information Regulator (POPI) | 010 023 5200 | www.inforegulator.org.za |
Frequently Asked Questions
How long does it take to delete my account?
HollywoodBets usually processes deletion requests within 24 hours. You will get a confirmation email when done.
Can I delete my account without withdrawing money?
If you have money in your account, HollywoodBets will return it to your last payment method. But it’s safer to withdraw yourself first.
What if I have pending bets?
You must wait for all bets to be settled before closing your account. You can also cash out early if available.
Will I still get marketing messages after deletion?
No. Once your account is deleted, you will be removed from all marketing lists.
Can I delete my account through the app?
There is no delete button in the app. You must contact customer support by email, live chat, or phone.
What’s the difference between deletion and deactivation?
Deletion is permanent – your account is gone forever. Deactivation (self-exclusion) is temporary – you can come back later.
Our Final Recommendations
1. Withdraw your money first. Don’t leave any balance in your account before deleting.
2. Consider self-exclusion first. If you’re unsure, try a temporary break before permanent deletion.
3. Get help if you need it. Call 0800 006 008 for free, confidential gambling support.
4. Keep records. Screenshot any confirmation emails for your records.
🆘 Need Gambling Help Right Now?
Free, confidential support is available 24 hours a day, 7 days a week.
📞 0800 006 008
WhatsApp: 076 675 0710
Disclaimer: This information is for educational purposes only and was last updated in December 2025. HollywoodBets policies, procedures, and contact details may change. Always verify current information with HollywoodBets directly before taking action.
This guide is not affiliated with HollywoodBets. For official information, visit www.hollywoodbets.net
South African Responsible Gambling Foundation Toll-Free Counselling Line: 0800 006 008 | WhatsApp: 076 675 0710
CodeCash Personal Finance Guide – Helping South Africans Make Better Financial Decisions
© 2025 | No persons under 18 years are permitted to gamble | Winners know when to stop