Makro Online Shopping: A Comprehensive Guide for Simplified Purchases

Makro is a popular retail chain in South Africa that offers a wide range of products, including groceries, electronics, liquor, and more. With the rise of e-commerce, Makro has expanded its services to provide customers with the convenience of online shopping. Through their user-friendly website, shoppers can now easily access the extensive collection of products and services offered by Makro while enjoying attractive deals and promotions.

As a leading retailer in the country, Makro’s online platform showcases an impressive array of items to cater to various needs, from household essentials to entertainment options. The website is designed to make searching and browsing for products effortless, enabling customers to save both time and money. Furthermore, with timely updates on promotions and special offers, customers are always kept in the loop about the best deals available.

Ordering from Makro’s online site is not only convenient but also secure, ensuring a reliable shopping experience. In addition to their seamless online platform, Makro also offers customer support and various delivery options, catering to the needs of shoppers and ensuring timely delivery of products. With Makro’s commitment to providing a top-notch online shopping experience, customers can expect a hassle-free process and exceptional value for money.

Navigating Makro Online

Store Locator

Makro has an easy-to-use Store Locator on their website to help customers find the nearest physical store. Accessing this feature is quite simple; just click on the Store Locator option and enter your location. The map will display the Makro stores nearby along with their contact details, such as phone number (0860 300 999) and hours of operation. If you need further assistance or have issues with the store, use the Contact Us option for support.

Signing In

If you want to access your Makro Online Account, the Sign In option is located at the top right corner of the website. Click on it, and then enter your email address and password to log in. Once signed in, you can view your account details, manage personal information, and keep track of your orders using the My Orders feature.

If you do not yet have an account, creating one is easy. Click on Registration and follow the prompts.

Account Management

Makro Online offers customers several account management options, including:

  • Trade Account: A trade account is designed for businesses that want to sell on Makro. Registering for a trade account will help streamline the shopping experience for your business operations, ensuring your partnership with Makro runs smoothly.
  • Credit: Eligible customers can apply for credit at Makro to enhance their shopping experience. Credit options vary depending on the customer’s preferences and eligibility.
  • Promotions: Keep an eye out for exclusive promotions and deals that are regularly updated on their website. This feature allows you to save money while getting the products you require.

Search and Discovery

Makro Online has a sophisticated search engine that enables customers to find products quickly and efficiently. The website’s Search field is useful for entering keywords or specific product names. Additionally, Makro has an extensive range of catalogues and brands to choose from, ensuring that customers find the right product for their needs.

Customers can also explore popular brands, items on sale, and new products seamlessly through the website. With a user-friendly interface, the Makro Online shopping experience caters to both new and existing customers.

Shopping Features

Creating Lists

Makro online shopping allows customers to create and manage personalised shopping lists for a more organised and convenient experience. The My Lists feature enables users to add desired items to their list, giving them easy access and streamlined purchasing in the future. This is particularly useful for repeat purchases and simplifying the overall shopping process.

Promotions and Deals

Makro is known for offering various promotions and deals that can help customers save money on a wide range of products. Regularly updated, these deals can be found on their website and in-store, catering to multiple preferences. Customers can sign up to receive notifications for their promotions, ensuring they never miss a great deal. In addition, businesses can benefit from special business prices & promotions for bulk purchases and B2B requirements.

Makro Rewards Programme

Makro customers can take advantage of their Mrewards loyalty programme, which helps them earn points on their purchases. These points can then be redeemed for discounts on future transactions, adding an extra layer of savings and incentives to shop at Makro. The rewards programme demonstrates Makro’s commitment to providing value for their customers.

Customer Service

A strong customer service department is essential in offering customers support during their shopping experience. Makro’s customer service can be reached via their contact number, 0860 300 999, or through their online Contact Us page. Their team is equipped to assist with product enquiries, delivery queries, or any other issues that may arise during customers’ shopping journey.

Checkout Process

Makro’s online shopping platform provides a smooth and efficient checkout process for customers. Items can be easily reviewed, and changes made before finalising the purchase. Various delivery options are available, ensuring convenience and flexibility. Major payment methods are accepted, providing customers with versatile payment options to suit their needs. The user-friendly design of the checkout process contributes to an enjoyable shopping experience for all.

Product Categories

Office Essentials

Makro offers a wide range of office essentials to help you stay productive and organised. With their extensive selection of office electronics, you’ll find everything from printers and scanners to laptops and tablets. Additionally, they provide a variety of stationery items, including pens, notebooks, and filing systems, ensuring you have all the necessary tools at your fingertips. Their office furniture options range from ergonomic chairs to modular desks, creating a comfortable and efficient workspace.

Home Appliances

Makro’s home appliances section focuses on catering to your everyday needs. Find the perfect refrigerator, freezer, or wine fridge to store your perishables in style. They also offer a wide range of washers, tumble dryers, and dishwasher options to suit all your laundry and kitchen needs. For your cooking pleasure, explore their collection of stoves, ovens, and microwave ovens designed to suit any kitchen size or style.

Cleaning Supplies

Keep your home or office sparkling clean with Makro’s range of cleaning supplies. From detergents, mops, and brooms to vacuum cleaners, they have everything you need for a hygienic space. They also offer specialised cleaning solutions for various surfaces and purposes, ensuring that you have the right tools for the job.

Food & Kitchenware

Discover an array of food and kitchen items at Makro. From essential cookware and utensils to tableware and small appliances, furnish your kitchen with high-quality and functional items. They also offer a variety of food items, including pantry staples, snacks, and beverages to keep your shelves stocked.

Industry Solutions

Makro caters to various industrial sectors, providing industry solutions to meet your specific needs. Find commercial fridges and freezers designed to handle heavy usage and maintain temperature consistency. They also offer high-capacity washers, tumble dryers, and washer-dryer sets for your commercial laundry needs. Save time and resources by exploring Makro’s tailored offerings for all industry sectors.

Feel free to browse through Makro’s catalogues showcasing the best deals and promotional offers on various products.

Delivery and Shipping

Makro offers a convenient and efficient delivery service for their customers. Orders placed online will be promptly processed and can be delivered directly to your chosen location, ensuring a smooth shopping experience.

Understanding Delivery Options

Makro provides different delivery options, catering to the needs of their diverse customer base:

  • Standard delivery: Makro’s standard delivery service usually takes between 2 to 5 business days. For orders with a voucher, an additional 3 days is needed for processing and matching the purchasing customer with the voucher holder.
  • Express delivery: If you need your order in a hurry, Makro also offers express delivery. This service typically takes 1 to 2 business days.

Customers should note the following important dates for delivery before Christmas:

  • December 12th for items available only online
  • December 21st for pantry items
  • December 18th for everything else

Please take note of the following points regarding Makro’s delivery options:

  1. Free delivery is available for orders above R500.
  2. Multiple payment methods are accepted, including credit cards, debit cards, and more.
  3. Deliveries are made from Monday to Friday between 8:30 a.m. and 5:30 p.m.

If you have any questions regarding your order or would like additional information about delivery options, please contact the Makro Customer Care team. You can reach them at 0860 300 999 or through their Contact Us page on the Makro website.

Remember, Makro’s dedication to providing a hassle-free online shopping experience makes it a popular choice for customers seeking a wide variety of products and great prices. The clear, easy-to-understand delivery options only add to the appeal.

Customer Assistance

Help Centre Contact Information

Makro Online offers a comprehensive help centre to assist customers with various queries and issues related to online shopping. For general inquiries, customers can reach out to the contact centre by calling 0860 300 999 or via email at [email protected]. The contact centre’s operating hours are 8AM-5PM (weekdays), 8AM-4PM (Saturdays) and 8AM-2PM (Sundays).

Customers seeking information on mRewards can refer to Makro’s dedicated FAQ section on their website. Alternatively, they can reach out to the help centre using the provided contact information for further assistance.

For any questions related to “My lists” feature, customers are encouraged to contact the help centre and speak with an agent. The knowledgeable and efficient support staff will guide customers through the process of creating, modifying, or sharing lists with ease.

Trade Account Support

Makro Online extends its support to trade account holders, offering several benefits and features tailored to their unique needs. Trade account holders can access dedicated support by contacting the help centre through the provided channels. The support team can answer queries related to trade accounts and also provide information on promotions, deals, and offers exclusive to these customers.

In conclusion, Makro Online endeavours to provide exceptional customer assistance in a timely and efficient manner. The knowledgeable staff can cater to a wide array of queries and provide valuable support to ensure a smooth shopping experience.

Business Services

B2B Solutions and Partnerships

Makro Business offers a comprehensive range of services tailored to meet the needs of businesses of all sizes. They have formed partnerships with various suppliers, allowing them to provide special business pricing on essential products for various industries. These prices are updated monthly, ensuring that customers get the best possible value.

Bulk Buying and Quotes

Makro is dedicated to helping businesses save both time and money. They offer bulk buying options which enable companies to take advantage of attractive discounts. For more precise budget planning, businesses can also request quotes for their specific requirements. This empowers customers to make well-informed purchasing decisions.

Business Accounts and Credit Solutions

Makro online shopping platform understands that flexible payment options are essential for managing cash flow effectively. They offer business accounts and credit solutions, providing their customers with a convenient way to buy online or in-store and pay later, interest-free. This ensures that businesses have access to the products they need without adversely affecting their financial stability.

Business-Focused Promotions

Makro keeps businesses in mind with its range of promotions and deals. They regularly update their offers, which cater specifically to commercial customers, allowing them to save on essential products and services. By keeping a close eye on these promotions, businesses can take advantage of unbeatable discounts that are sure to enhance their bottom line.

After-Sales Support

Order Tracking

Makro Online Shopping allows customers to track their orders easily. To do this, customers can simply navigate to the “My Orders” section of their online account. By clicking on the specific order, they will be able to view its current status and estimated delivery date. Additionally, Makro’s customer support is readily available to assist with any order-related inquiries. Customers can contact the support team via phone at 0860 300 999 or through email at

Returns and Exchanges

Makro understands that customers may need to return or exchange items on occasion. The company has a well-structured policy to handle such situations:

  1. Return Period: Customers have a specific timeframe within which they can return or exchange their purchases. It is important to review Makro’s return policy for details on the period applicable to the specific product category.

  2. Product Condition: In order to be eligible for a return or exchange, the item must be in its original, unopened packaging and accompanied by all relevant accessories and documentation.

  3. Return Procedure: Customers must follow the proper return process, which includes contacting Makro’s customer support team to arrange for the return or exchange. The support team can be reached at 0860 300 999 or by email at

  4. Refunds and Replacement: Upon successful completion of the return process, Makro will either issue a refund or provide a replacement product, depending on the customer’s preference and the item’s availability.

In summary, Makro aims to provide a seamless shopping experience, extending its support beyond the point of purchase. Customers can confidently rely on the efficient after-sales support offered by the company, including easy order tracking and a hassle-free return and exchange process.

Policies and Guarantees

Makro Online Shopping focuses on providing a secure and customer-friendly experience. They follow a set of policies and guarantees to ensure customer satisfaction throughout the shopping process.

Price Match Promise

Makro is committed to offering competitive prices on their products. They stand by their Price Match Promise to ensure customers receive the best value possible. If a customer finds an identical product, in stock, at a lower price on a competitor’s website, Makro strives to match the price, subject to terms and conditions.

As a part of the Price Match Promise, customers can expect:

  • The competitor’s product must be identical (e.g. brand, specifications)
  • The competitor must have the item in stock and available for immediate delivery
  • Price comparisons should include VAT and delivery charges

To avail of the Price Match Promise, customers need to provide proof of the lower price on the competitor’s website. Makro reserves the right to verify the competitor’s price and stock availability before honouring the price match.

Makro’s policies ensure adherence to the Consumer Protection Act. They offer a comprehensive returns process based on the type of product purchased, and whether it was bought online or in-store. Any queries related to returns can be directed to Makro’s customer service at 0860 600 999.

For added assurance, Makro also provides Extended Warranties at an additional cost. These warranties take effect after the manufacturer’s warranty expires, further extending the guarantee on products and offering customers peace-of-mind for a longer period.

Makro values their customers’ experience and takes extensive measures to safeguard their personal information while shopping online. With a focus on customer satisfaction, Makro’s policies and guarantees aim to provide a confident, knowledgeable, and hassle-free shopping experience.

Getting Started

When it comes to online shopping, Makro South Africa offers a convenient and user-friendly platform to help you find and purchase the best deals on a wide range of products. In this section, we’ll discuss how to register and get started on the Makro Online Site.

How to Register

Before you can begin shopping with Makro Online, you’ll need to create an account. Follow these simple steps to register:

  1. Visit the Makro South Africa website
  2. Click on the Sign In button located on the top right corner of the homepage
  3. If you’re a new user, click on the Register button and fill in the required details, such as your name, email address, and password
  4. Ensure that the information provided is accurate and click on the Register button at the bottom of the form

Once your registration is complete, you’ll be able to sign in with your email address and password to access your Makro account, where you can:

  • Browse various product categories and deals
  • Add items to your shopping cart
  • Manage your account preferences
  • Review your order history
  • Save frequently bought items to your favourites list for quick access

Remember, with Makro South Africa’s online shopping platform, you can enjoy the convenience of saving money and living better from the comfort of your own home. So why wait? Register your account today and start discovering the best deals at Makro Online Site.


Common Questions

What forms of payment does Makro accept for online shopping?

Makro accepts a variety of payment methods for online transactions, including credit and debit cards. To ensure a secure shopping experience, they also utilise 3D secure technology.

What is a Makro Locker?

A Makro Locker is a convenient and secure way to pick up your online orders. Instead of scheduling a delivery, customers can choose to collect their purchases at designated Makro Locker locations.

Can I return online purchases?

Yes, customers can return online purchases subject to Makro’s return policy and guidelines. It is essential to review their return conditions before proceeding with a return.


If you encounter issues with your online order, consider the following steps:

  1. Changing your order: Contact Makro’s customer support immediately (0860 600 999 or makroonline@email) if you need to modify your order details. Keep in mind their operating hours: 8 AM – 5 PM weekdays, 8 AM – 4 PM Saturdays, and 8 AM – 2 PM Sundays.

  2. Splitting the delivery: If you wish to separate your order into different deliveries, such as pantry items and electronics, check the delivery deadlines mentioned on their website, usually around 2-3 main dates in December.

  3. What is an mCard? An mCard is Makro’s digital membership card, which enables registered customers to access exclusive deals and enjoy a personalised shopping experience.

Remember to consult the Help Centre (0860 600 999) for further assistance with any queries or issues related to Makro online shopping.

Additional Contact Options

Social Media Channels

In addition to the traditional phone and email support provided by Makro’s customer service (0860 600 999, makroOnline[at]email[dot]protected), customers can reach out to the company via their social media channels for more information and assistance. Engaging with Makro on social media platforms can be a convenient way to get prompt responses to queries and updates on the latest deals and offers.

Makro can be found on the following popular social media platforms:

  • Facebook: By liking or following Makro’s official Facebook page, customers can stay up-to-date with the latest offers, promotions, and events. The messaging feature on their Facebook page allows customers to send queries and receive support.
  • Twitter: Makro’s Twitter handle (@Makro_SA) is another way customers can receive updates and promotions. They can also mention Makro or send direct messages to get assistance regarding online shopping and other inquiries.
  • Instagram: Following Makro’s official Instagram account (@makro_sa) provides customers with updates on the latest products, deals, and promos. Although it may not be the most effective platform for support queries, it is a useful source for visual content related to Makro’s offerings.

Please note that Makro’s Online Contact Centre trading hours are: Monday to Friday, 8AM-6PM; Saturday, 8AM-6PM; Sunday, 9AM-4PM; and public holidays, 9AM-4PM. Makro is closed on Christmas Day, New Year’s Day, Day of Goodwill and Good Friday.

By leveraging these social media channels, customers have various means of contacting Makro to resolve their issues or gather more information about their online shopping experience.

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