Required Documents and Information:

• Your South African ID number – The 13-digit number on your ID card or smart card
• Your registered phone number – The cellphone number you used when you applied for your SASSA grant
• Your new bank account details, including:
  • Bank name (e.g., Capitec, FNB, Standard Bank)
  • Account number
  • Branch code
  • Account type (savings or current)
• The Moya App installed on your phone

⚠️ Critical Requirements:

• The bank account MUST be in your own name
• Your name on the bank account must match your ID exactly
• SASSA will reject accounts that belong to other people
• Your phone number must be registered in your name (RICA compliant)
• The account must be active and working

Step 1: Download and Open Moya App

If you do not have Moya App yet, download it from:

• Android users: Google Play Store
• iPhone users: Apple App Store

Search for “Moya App” or “Moya Messenger”. The app icon is green. Once downloaded, open the app.

Step 2: Register or Log In

When you first use Moya App, you must register:

• Enter your phone number
• Create a password
• Verify your phone number with the code sent via SMS

If you already have Moya App, just log in with your phone number and password.

Step 3: Find SASSA Services

Once logged in, you need to find the SASSA section:

• Look at the bottom of the screen for tabs
• Tap on the “Discover” tab (it looks like a compass)
• Scroll down until you see “Services & Money” or “Government Services”
• Tap on “SASSA” or “SASSA Relief”

Step 4: Select “Change Banking Details”

In the SASSA services section:

• Scroll down the page
• Look for the heading “How do I change my banking details?”
• Tap on this option
• You may be redirected to the SASSA website within the app

Step 5: Enter Your ID Number

You will see a form asking for your details:

• Enter your 13-digit South African ID number
• Check carefully that all numbers are correct
• Do not make any mistakes with your ID number
• Tap the “Submit” button

Step 6: Check Your SMS

After you submit your ID number:

• SASSA will send an SMS to your registered phone number
• The SMS contains a secure link
• This link is personal and only works for you
• Open your SMS messages and find the SASSA message
• Tap on the link in the SMS

Step 7: Enter Your New Banking Details

The secure link will take you to a new page. Here you must enter your new banking information:

• Select your payment method: Choose “Bank Account”
• Bank name: Select your bank from the list (e.g., Capitec, FNB, Standard Bank, ABSA, Nedbank, African Bank, TymeBank, Postbank)
• Account number: Type your full account number carefully
• Branch code: Enter the branch code for your bank
• Account type: Select either “Savings” or “Current”
• Account holder name: This must be your full name as it appears on your ID

Step 8: Double-Check Everything

Before you submit, review all information carefully:

• Is the account number correct? Even one wrong digit will cause problems
• Is the branch code right?
• Does your name match exactly with your ID?
• Did you select the correct bank?
• Is it a savings or current account?

Step 9: Submit Your Details

When you are sure everything is correct:

• Tap the “Submit” button
• Wait for the confirmation message
• You should see a message saying your details were submitted successfully

Step 10: Wait for Confirmation SMS

After submitting your new banking details:

• You will receive another SMS from SASSA
• This SMS confirms that your banking details have been received
• Keep this SMS for your records
• SASSA will now verify your bank account with your bank

Method 1: SASSA Website

You can update your details directly on the SASSA website:

• Go to srd.sassa.gov.za on your phone or computer
• Look for “How do I change my banking details?”
• Enter your ID number
• Follow the same process as described above

Method 2: Phone (SASSA Helpline)

You can call SASSA to update your details:

• Call the SASSA toll-free helpline: 0800 60 10 11
• Tell the agent you need to update your banking details
• They will ask for your ID number and phone number
• Request a SASSA Form 13
• Complete the form and submit it at a SASSA office

Important: The helpline is free from landlines. You may be charged if calling from a mobile phone. Best times to call are early morning (7:30 AM – 9:00 AM) to avoid long waiting times.

Method 3: In Person at SASSA Office

You can visit your nearest SASSA office to update your details:

What to bring:

• Your South African ID document or smart card
• Proof of your new bank account (bank statement or bank confirmation letter)
• Your registered phone number

What to do:

• Ask for SASSA Form 13 (Change of Banking Details form)
• Complete the form carefully
• Submit the form with your documents to the SASSA official
• Get a receipt or reference number

SASSA Office Hours:

• Monday to Friday: 7:30 AM to 4:00 PM
• Closed on weekends and public holidays
• Arrive early to avoid long queues

Alternative Payment Methods (If You Don’t Have a Bank Account)

If you do not have a bank account, SASSA offers other payment options:

Note: As of 2025, SASSA is phasing out Post Office collections for SRD grants. All beneficiaries are being moved to the new Postbank Black Card or bank account payments.

Processing Timeline

⚠️ What to Do While Waiting:

• Do not close your old bank account until you confirm money is coming into the new one
• Check your grant status regularly on the SASSA website
• Make sure your phone is working to receive SMS notifications
• If your outstanding payments are at the Post Office, collect them before switching to a bank account

Go to srd.sassa.gov.za and enter your ID number and phone number. Your status will show if your banking details have been updated and approved.

Problem 1: No SMS Received

Possible reasons:

• Phone is off or has no signal
• Phone number is not registered with SASSA
• Network delay (can take up to 5 minutes)

What to do:

• Wait 5-10 minutes and check again
• Make sure your phone has signal and is on
• Try submitting your ID number again
• Call SASSA helpline for help: 0800 60 10 11

Problem 2: Status Shows “Pending Banking Details”

This means: SASSA is still verifying your bank account information.

What to do:

• Wait the full 10 business days for verification
• Check your status again after 10 days
• Make sure your bank account is active
• If still pending after 10 days, call SASSA: 0800 60 10 11

Problem 3: Banking Details Rejected

Possible reasons:

• Account number is wrong
• Name on bank account does not match your ID
• Bank account belongs to someone else
• Account is closed or dormant
• Branch code is incorrect

What to do:

• Get a bank statement or confirmation letter from your bank
• Check that all numbers match exactly
• Make sure the account is in your name only
• Try submitting the correct details again
• If problem continues, visit a SASSA office for help

Problem 4: Wrong Phone Number Registered

This is a serious problem because you cannot receive SMS notifications.

What to do:

• Visit a SASSA office in person with your ID
• Ask to update your contact details
• Bring proof of your new phone number (RICA registration)
• Once updated, you can then change your banking details

Problem 5: Entered Wrong Banking Details by Mistake

This can cause your grant to go to the wrong account!

What to do immediately:

• Call SASSA urgently: 0800 60 10 11
• Tell them you made a mistake
• They will stop the process
• Submit the correct details again
• Do not wait – act fast to prevent losing your money

🚨 Scam #1: Fake SMS and WhatsApp Messages

How the scam works:

You receive an SMS or WhatsApp message claiming to be from SASSA. The message says things like:

• “Your grant is blocked – click here to fix it”
• “You have a refund waiting – click to claim R350”
• “Update your banking details urgently”
• “Your grant application needs verification”
• “Claim your R3,070 payment now”

The message contains a link. If you click it, you go to a fake website that looks like SASSA. The scammers steal your ID number, banking details, and passwords.

✅ PROTECT YOURSELF:

• NEVER click on links in SMS or WhatsApp messages about SASSA
• SASSA does not send links via SMS or WhatsApp
• Always type srd.sassa.gov.za directly into your browser
• Delete suspicious messages immediately
• SASSA will never ask for your PIN, password, or OTP via message

🚨 Scam #2: Fake SASSA Officials Visiting Homes

How the scam works:

Someone arrives at your home claiming to be a SASSA official or Postbank representative. They say:

• “Your SASSA card needs fixing”
• “Give me your card and PIN – I will help you”
• “Your card will stop working unless I update it”
• “I can fast-track your grant approval for a fee”

They take your SASSA card and PIN. Then they withdraw all your money from ATMs.

✅ PROTECT YOURSELF:

• NEVER give your SASSA card to anyone
• NEVER share your PIN with anyone – even someone claiming to be from SASSA or Postbank
• Do not allow strangers into your home
• If someone claims to be from SASSA, ask for their ID badge and call SASSA to verify: 0800 60 10 11
• Report suspicious visitors to the police immediately

🚨 Scam #3: Loan Sharks Taking Your SASSA Card

How the scam works:

Loan sharks offer you a small loan. They say you must give them your SASSA card and PIN as “security” or “guarantee”. They promise to return your card after you repay the loan.

What really happens: They keep your card. They withdraw your grant money every month to repay the loan – plus huge interest charges. You never see your card again. Some charge 30% interest or more per month.

✅ PROTECT YOURSELF:

• NEVER give your SASSA card to a loan shark or money lender
• No legitimate lender will ask for your SASSA card
• If someone has taken your card, report them to SASSA: 0800 60 10 11
• Report them to the police – this is a crime
• SASSA can help you get a new card

🚨 Scam #4: Fake Payment “Helpers” Near ATMs

How the scam works:

On SASSA payment days, criminals wait near ATMs. They pretend to be helpful. They offer to “help” you withdraw money or check your balance. While “helping”, they see your PIN. Later, they swap your card or copy your card details and steal your money.

✅ PROTECT YOURSELF:

• Never accept “help” from strangers at ATMs
• Cover the keypad with your hand when entering your PIN
• Count your money inside the bank, not outside
• Check your card before leaving – make sure it is yours
• Go to ATMs during daytime, not at night
• Go with a trusted family member or friend

🚨 Scam #5: Fake SASSA Social Media Pages

How the scam works:

Scammers create fake Facebook, WhatsApp, or Instagram accounts that look like official SASSA pages. They post about “unclaimed grants”, “special payouts”, or “free food parcels”. When you message them, they ask for your ID number, banking details, or phone number.

✅ PROTECT YOURSELF:

• Only follow verified SASSA accounts
• Official Facebook: @SASSANewsZA (with blue verification tick)
• SASSA never asks for personal details on social media
• Do not send your ID or banking details via social media messages
• Report fake pages to Facebook/Meta

🚨 Scam #6: Fake Phone Calls from “SASSA”

How the scam works:

You receive a phone call from someone claiming to work for SASSA. They say your grant needs updating or there is a problem. They ask for your ID number, banking details, or OTP (one-time password). Some scammers now use AI technology to make their voices sound exactly like real bank officials.

✅ PROTECT YOURSELF:

• SASSA will never call you asking for personal details
• SASSA will never ask for your PIN, password, or OTP
• If you get a suspicious call, hang up
• Call SASSA directly on 0800 60 10 11 to check if the call was real
• Never give out your OTP to anyone – even if they claim to be from your bank

GENERAL SCAM PROTECTION RULES – MEMORISE THESE

1. SASSA services are 100% FREE. Nobody should ask you to pay to apply, check status, or update details.
2. SASSA never asks for your PIN, password, or OTP. Anyone asking for these is a scammer.
3. SASSA never sends links via SMS or WhatsApp. Always go directly to srd.sassa.gov.za
4. No one can “speed up” your grant. Anyone promising fast-track approval for money is lying.
5. Your SASSA card is yours alone. Never give it to anyone – not even “helpers” or loan sharks.
6. SASSA does not do surprise home visits. Real officials only come if you invited them.
7. If something sounds too good to be true, it is a scam. There is no “extra R3,070 payment” or “double grant” for 2025.

📞 Where to Report Scams

If you have been scammed or you see suspicious activity, report it immediately:

⚠️ Act quickly if you have been scammed. The faster you report it, the better your chances of recovering your money.

Your Rights:

1. Right to free services: All SASSA services are free. Nobody can charge you to apply, check status, or update details.
2. Right to privacy: Your personal information must be kept private and secure by SASSA.
3. Right to dignity: SASSA officials must treat you with respect.
4. Right to your grant: Nobody can take your grant card or force you to give them access to your grant money.
5. Right to information: You can ask SASSA for information about your grant status and payment dates.
6. Right to complain: If SASSA makes a mistake, you have the right to complain and appeal decisions.
7. Right to choose your bank: You can use any bank you want for your grant payments. SASSA cannot force you to use a specific bank.

⚠️ What to Do If Your Rights Are Violated:

• Report the incident to SASSA: 0800 60 10 11
• Ask to speak to a supervisor or manager
• Get a reference number for your complaint
• If SASSA does not help, contact the Public Protector: 0800 11 20 40
• You can also contact the South African Human Rights Commission: 011 877 3600

Important Contact Details for Help:

Note: The toll-free helpline (0800 60 10 11) is free when calling from a landline. You may be charged normal call rates when calling from a mobile phone.