Step 1: Visit the Official Website

Go to www.nsfas.org.za on your browser. Click on the “myNSFAS” tab at the top. You can also go directly to my.nsfas.org.za

Step 2: Click Create Account

Look for “Create Account” or “Register” button. Click on it to open the registration form.

Step 3: Enter Your Personal Details

You need to provide these details:

• Your full name (as on ID)
• Your South African ID number
• Your email address
• Your cellphone number

Step 4: Create a Strong Password

Choose a secure password. Use letters, numbers and symbols. Make it at least 8 characters long. Do not share your password with anyone.

Step 5: Verify Your Account

NSFAS sends a code to your email. They also send it via SMS. Enter this code on the website. This proves you own the email and phone.

Step 6: Account Created

Your account is now ready. You can now log in and apply. You can also check your funding status.

Simple Login Process

1. Go to www.nsfas.org.za – Type this in your browser carefully
2. Click on “myNSFAS” – You see this at the top of the page
3. Select “Login” – The button is on the right side
4. Enter your ID number – Use your 13-digit South African ID
5. Type your password – This is the password you created
6. Click “Sign In” – You are now in your account

• Always check the website address before logging in
• The address must be www.nsfas.org.za or my.nsfas.org.za
• Never share your password with anyone
• Log out when you finish using a public computer
• Your username is always your ID number
• Passwords are case-sensitive (capital letters matter)

Step 1: Go to the Login Page

Visit www.nsfas.org.za and click on “myNSFAS” then “Login”.

Step 2: Click “Forgot Password?”

You see this link below the password box. Click on it.

Step 3: Enter Your ID Number

Type in your 13-digit South African ID number. This helps NSFAS find your account.

Step 4: Choose How to Get Reset Code

Select email or SMS. NSFAS sends a verification code. Choose the option that works best for you.

Step 5: Check Your Messages

NSFAS sends you a code. Check your email or phone. Enter this code on the website.

Step 6: Create New Password

Type a new password. Confirm it by typing again. Make sure it is strong and secure.

Step 7: Login With New Password

Go back to login page. Use your ID number and new password. You can now access your account.

Still Can’t Reset Your Password?

Wait 24 hours and try again. Or call NSFAS helpline on 08000 67327. They help you Monday to Friday, 8:30am to 5:00pm.

Causes:

• Wrong ID number typed in
• Typing error in password
• Caps Lock is on
• Using old password after reset

Solutions:

• Check your ID number carefully
• Make sure Caps Lock is off
• Type password slowly to avoid mistakes
• Use “Forgot Password” to reset

Solutions:

• Check your internet connection
• Clear your browser cache and cookies
• Try a different web browser
• Use incognito or private browsing mode
• Restart your phone or computer
• Try again during off-peak hours

Solutions:

• Wait 5-10 minutes for SMS to arrive
• Check your spam or junk email folder
• Make sure email address is correct
• Confirm phone number is updated
• Request code again after 24 hours

Your account locks after too many wrong password attempts.

Solutions:

• Wait 24 hours before trying again
• Call NSFAS helpline: 08000 67327
• Email info@nsfas.org.za for help

1. Fake NSFAS Websites

Scammers create fake websites that look like NSFAS. They steal your ID number, password and banking details.

Red Flag: Website address is NOT www.nsfas.org.za or my.nsfas.org.za

2. Phishing SMS and Emails

Fake messages asking you to click links. They say “verify your details” or “claim your payment”. These steal your information.

Red Flag: SMS or email asks you to click a link urgently

3. Fake NSFAS Apps

NSFAS has NO mobile app right now. All apps on Google Play Store are fake. They steal your personal data.

Red Flag: Any app claiming to be official NSFAS is a scam

4. Fake Agents Offering “Help”

People offer to help with your application for money. They promise guaranteed approval. NSFAS applications are free.

Red Flag: Anyone asking for payment to help with NSFAS

5. Social Media Scams

Fake Facebook and Twitter accounts pretend to be NSFAS. They offer faster processing for a fee.

Red Flag: Account is not verified or asks for money

• Only use official website: www.nsfas.org.za and my.nsfas.org.za
• Never share your password: Not with friends, agents or anyone
• Check website security: Look for https:// and padlock symbol
• Don’t click links in SMS/email: Type website address yourself
• Verify social media accounts: Look for blue verification tick
• Report suspicious activity: Call fraud hotline 0800 203 991
• Never pay for NSFAS services: All services are free

REMEMBER THIS:

• NSFAS will NEVER ask for your password
• NSFAS will NEVER request payment
• NSFAS will NEVER call to ask for banking details
• NSFAS has NO mobile app in 2025
• Applications are only at www.nsfas.org.za

Take these steps immediately:

1. Change your MyNSFAS password right away
2. Report to NSFAS fraud hotline: 0800 203 991
3. Email details to [email protected]
4. If you paid money, report to police: 08600 10111
5. Contact your bank if you shared banking details
6. SMS 35609 to report fraud anonymously

Twitter/X: @myNSFAS (must have blue verification tick)

Facebook: Search for verified NSFAS page only

Instagram: Official NSFAS account (verified)

Warning: NSFAS has NO WhatsApp number. Any WhatsApp claiming to be NSFAS is a scam.

NSFAS Head Office:

The Halyard

4 Christiaan Barnard Street

Cape Town City Centre

Cape Town, 8001

Important: You do not need to visit the office in person. Most problems are solved by phone or email. Only visit if specifically requested.

SASSA Grant Recipients: If you receive SASSA child support grant, foster care grant or old age grant, you do not need to apply. The system registers you automatically.