Have you noticed deductions on your SASSA grant that you didn’t agree to? It’s crucial to act fast and protect your funds. Here’s an easy guide on how to dispute these deductions through an automated process.
Step 1: Understand the Issue Unauthorised deductions can happen, but there’s a system in place to help you dispute them. You can challenge it whether it’s an error or a deduction you didn’t sign off on.
Step 2: Prepare Your Information Before you send an SMS to dispute the deduction, gather the following information:
- Your ID number as it appears on your identity document.
- Your full name and surname, exactly as they appear on your ID.
- The name of the company (FSP Name) that you’re disputing the deduction against.
- How long has the deduction been happening (Duration of the policy).
- The reason for the dispute, such as “I never signed a contract” or “misrepresentation”.
Step 3: Send the SMS Once you have your information ready, send an SMS to the number 34548. Start with ‘Dispute’ and include all the details you’ve gathered. This will initiate the dispute process.
Remember:
- The process is automated, so ensure you provide clear and accurate information.
- Be specific in your reason for the dispute to avoid any confusion.
Step 4: What Happens Next? After you’ve sent the SMS, the automated system will register your dispute. You should receive a confirmation and further instructions on how to proceed.
Final Thoughts Your SASSA grants are meant to support you, and you have the right to protect them. By following these steps, you can take action against unauthorised deductions. And remember, SASSA is committed to “paying the right social grant, to the right person, at the right time and place. NJALO!”
If you have any further questions or need assistance, don’t hesitate to contact SASSA directly. Your peace of mind and financial security are paramount.
