Quick Facts

• Owned by Shoprite Group – trusted for 50+ years
• Book online, in-store, or by phone
• Typical domestic flights: R1,500 to R3,500 one-way
• Available at all Shoprite and Checkers Money Market Counters
• Compare prices from FlySafair, Airlink, SAA, and more

What is Computicket Travel Flights?

Computicket Travel Flights is a flight booking service. It is owned by the Shoprite Group. You can book flights with multiple airlines in one place. The service has been operating since 1971.

Computicket does not own any planes. They work as a booking agent. They compare prices from different airlines. You can then choose the best flight for you.

Where You Can Book

• Online: Visit computicket.com from your phone or computer
• In-Store: Go to any Shoprite or Checkers Money Market Counter
• By Phone: Call 0861 915 4000 or +27 11 340 8066

The in-store option is good for people who prefer face-to-face help. Staff can explain options and help you book. Some special deals are only available in stores.

✅ How to Book Flights Step-by-Step

Option 1: Booking Online

Step 1: Go to the official website at computicket.com. Make sure the web address is exactly correct.

Step 2: Click on “Flights” in the menu. Enter your travel details like departure city, arrival city, and travel dates.

Step 3: Choose number of passengers. Select if you need return flights or one-way only.

Step 4: Click “Search Flights”. The system shows you all available flights. You can compare prices from different airlines.

Step 5: Select the flight you want. Check the flight times carefully. Make sure you choose the correct dates.

Step 6: Enter passenger details. Use names exactly as they appear on your ID document or passport.

Step 7: Add extras if needed. This includes checked baggage, seat selection, or travel insurance.

Step 8: Pay using your credit card or debit card. The website uses secure encryption for payments.

Step 9: You receive a booking confirmation by email. Save this email. It contains your ticket reference number.

Option 2: Booking in Store

Step 1: Visit any Shoprite or Checkers store. Look for the Money Market Counter near the entrance.

Step 2: Tell the staff member your travel plans. They will search for available flights for you.

Step 3: Bring your ID document or passport. You need this to complete the booking.

Step 4: Review all flight details before paying. Check names, dates, and times carefully.

Step 5: Pay with cash, card, or EFT. Get your printed ticket confirmation before you leave.

Option 3: Booking by Phone

Step 1: Call 0861 915 4000. This is the official Computicket number.

Step 2: Explain your travel plans to the agent. They will find flight options for you.

Step 3: Have your ID number and payment card ready. The agent will need these to complete the booking.

Step 4: Check your email for the booking confirmation. Contact them immediately if you don’t receive it.

Airlines Available Through Computicket

Computicket works with most major South African airlines. You can compare prices from multiple carriers. This helps you find the best deal.

Domestic Airlines

Airline	What You Should Know
FlySafair	Cheapest option. Known for being on time. Flights from R550 one-way.
Airlink	Flies to more destinations. Good for smaller towns. Includes snacks.
South African Airways	National airline. More expensive. Better service and comfort.
British Airways (Comair)	Medium prices. Partnership with Kulula. Good customer service.
CemAir	Regional airline. Serves smaller airports. Good for Garden Route.

Popular Flight Routes

• Johannesburg to Cape Town – Most popular route. Flights every hour.
• Johannesburg to Durban – Quick one-hour flight. Many daily options.
• Cape Town to Durban – Beach to beach. About 2 hours flight time.
• Johannesburg to Port Elizabeth – Good for Eastern Cape holidays.
• Johannesburg to George – Gateway to Garden Route. Popular in summer.

💰 Costs and Fees Explained

Typical Flight Prices (December 2025)

Route	One-Way Price	Return Price
Johannesburg – Cape Town	R1,500 – R2,800	R3,000 – R6,700
Johannesburg – Durban	R900 – R1,900	R1,800 – R3,500
Cape Town – Durban	R1,200 – R2,400	R2,400 – R4,800
Johannesburg – Port Elizabeth	R1,100 – R2,200	R2,200 – R4,400

Prices change based on when you travel. December holidays and Easter are most expensive. Mid-week flights cost less than weekend flights.

Extra Costs to Consider

• Checked Baggage: R150 to R400 per bag. Book online for cheaper rates.
• Seat Selection: R50 to R200 per seat. Free if you don’t choose specific seats.
• Travel Insurance: R50 to R150 per person. Optional but recommended.
• Booking Fees: Some routes charge R20 to R50 service fee.
• Flight Changes: R300 to R600 to change dates. Plus any price difference.
• Cancellation Fees: Most tickets are non-refundable. You lose your money.

What’s Included in the Price

All flights include:

• One small hand luggage (7kg maximum)
• Airport taxes and levies
• One personal item like a handbag

Not included:

• Food and drinks on the plane
• Checked baggage (suitcases)
• Seat selection
• Airport parking fees

What You Need to Book

Identity Documents

For South African citizens:

• Valid South African ID book or smart ID card
• Or valid South African passport (not expired)
• Birth certificate for children under 16 years

For foreign visitors:

• Valid passport with at least 6 months validity
• Valid South African visa if required

Payment Methods

• Credit Cards: Visa and Mastercard accepted
• Debit Cards: Most South African bank cards work
• EFT: Available for in-store bookings
• Cash: Only at store counters, not online

Contact Information Needed

• Valid email address for ticket confirmation
• Working South African cellphone number
• Physical address for billing

Booking for Someone Else

You can book flights for other people. You need a copy of their ID document or passport. The name on the ticket must match their ID exactly.

Check spelling carefully. Even one wrong letter can cause problems. Airlines are very strict about this.

🚨 Dangerous Scams to Avoid

Flight booking scams are increasing in South Africa. Criminals stole R1.8 billion in 2024 through online scams. Be very careful when booking flights.

Scam 1: Fake Social Media Ads

How it works: Scammers create fake Facebook or Instagram pages. They use airline logos and names. They advertise impossible deals like “R56 for unlimited flights”.

Warning signs:

• Prices that seem too good to be true
• No blue verification tick on the account
• Page was created recently
• Very few followers or likes
• Poor spelling and grammar

How to stay safe: Only click on links from verified airline accounts. Look for the blue tick mark. Go directly to the official website instead.

Scam 2: Fake Apps with Malware

How it works: Criminals send WhatsApp messages pretending to be travel agents. They ask you to download an app. The app contains malware. It steals your banking information.

Real example: A South African woman lost R120,000 this way in 2025. She downloaded a fake app from a WhatsApp link. Criminals accessed her banking app and stole the money.

How to stay safe:

• Never download apps from WhatsApp links
• Only download from Google Play Store or Apple App Store
• Check who sent the message carefully
• Real companies don’t ask you to download special apps

Scam 3: Phishing Emails

How it works: You receive an email claiming your flight is cancelled. Or it says you need to “confirm” your booking. The email looks real but the link goes to a fake website.

Warning signs:

• Email asks you to click a link urgently
• Sender email looks similar but not exactly right
• Poor spelling or grammar mistakes
• Threatens you if you don’t act quickly

How to stay safe: Don’t click links in emails. Go directly to the airline website. Log into your account there to check if the message is real.

Scam 4: PNR Number Theft

What is a PNR? Your Passenger Name Record is your booking reference number. Anyone with this number can access your booking.

How it works: Scammers message you pretending to be from the airline. They say they need your PNR to “confirm” your flight. If you give it, they can cancel or change your booking.

Important: Real airlines never ask for your PNR through unsolicited messages. They already have this information.

Scam 5: Fake Booking Websites

How it works: Criminals create fake websites that look like real booking sites. The web address is slightly different. For example, “computicket-travel.com” instead of “computicket.com”.

How to stay safe:

• Type the website address yourself. Don’t click on links.
• Check the web address carefully. Look for small spelling differences.
• Look for the padlock symbol in the address bar
• Real Computicket website is: computicket.com (exactly)

✅ Alternative Ways to Book Flights

Computicket is not your only option. Sometimes other methods are cheaper or more convenient. Here are your alternatives:

Option 1: Book Directly with Airlines

Advantages:

• No middleman fees. You pay the airline directly.
• Easier to change or cancel bookings
• Customer service deals directly with you
• May get loyalty points or miles

Main airline websites:

• FlySafair: flysafair.co.za
• Airlink: flyairlink.com
• South African Airways: flysaa.com
• British Airways: britishairways.com

Option 2: Other Flight Comparison Sites

• Travelstart: South African company. Good customer service. Easy to use.
• FlightSite: Compares all major airlines. Shows lowest prices first.
• SA Airlines: Local comparison tool. Focus on domestic flights.

Option 3: Travel Agents

When to use travel agents:

• Complex trips with multiple stops
• International flights requiring visas
• Package deals including hotels and car rental
• If you need personal help and advice

Make sure the travel agent is:

• Registered with SATSA (Southern Africa Tourism Services Association)
• Has a physical office you can visit
• Has a landline telephone number (not just cellphone)
• Has been in business for several years

Comparing Your Options

Method	Best For	Cost
Computicket	People who prefer in-store help	Medium
Direct booking	Simple one-way or return flights	Lowest
Comparison sites	Finding the cheapest option	Low-Medium
Travel agents	Complex trips and packages	Highest

Your Consumer Rights and How to Complain

Your Rights Under South African Law

The Consumer Protection Act protects you when booking flights. You have these rights:

• Right to fair pricing: No hidden fees. All costs must be shown clearly before you pay.
• Right to accurate information: Flight times, costs, and conditions must be truthful.
• Right to cancellation: You can cancel within 5 business days if service hasn’t started. Some fees may apply.
• Right to refund: If the airline cancels your flight, you get a full refund.

What to Do If You Have a Problem

Step 1: Contact Computicket First

• Phone: 0861 915 4000
• Email: Through their website contact form
• In Person: Visit any Money Market Counter
• Keep proof of your complaint (reference numbers, emails)

Step 2: If Computicket Doesn’t Help, Contact These Bodies

Organization	When to Contact	Contact Details
National Consumer Commission	General consumer complaints	0860 003 600 thencc.org.za
Consumer Goods Ombud	Service complaints not resolved	0860 000 272 cgso.org.za
FSCA	Financial service complaints	0800 110 443 fsca.co.za
SABRIC	Report fraud and scams	0860 123 000 sabric.co.za

How to Make a Complaint

Have these details ready:

• Your booking reference number
• Date of booking
• Amount you paid
• Description of the problem
• What you want done to fix it
• Copies of emails and receipts

If You Were Scammed

Act immediately:

1. Call your bank to stop the payment if possible
2. Report to SAPS (South African Police Service) – get a case number
3. Report to SABRIC on 0860 123 000
4. Contact your bank’s fraud department
5. Change all your passwords immediately

Your bank might help if:

• You used a credit card (better protection than debit cards)
• You report within 24-48 hours
• You can prove it was fraud

Is Computicket Good for Booking Flights?

Computicket is a safe and legitimate way to book flights. It is owned by Shoprite. They have been in business for over 50 years. Many South Africans use them successfully.

Best For:

• People who prefer face-to-face help in stores
• Comparing multiple airlines at once
• People who don’t have internet at home
• Paying with cash (in-store only)

Not Best For:

• Finding the absolute cheapest price (book direct might be cheaper)
• Complex international trips with connections
• Last-minute flight changes or cancellations

Our Top Tips:

1. Always compare prices with the airline’s direct website
2. Book 2-4 weeks in advance for better prices
3. Fly early morning or midweek for cheaper fares
4. Add baggage when booking online – it’s cheaper
5. Never trust deals that seem too good to be true
6. Only use the official computicket.com website
7. Check passenger names match IDs exactly
8. Save your booking confirmation immediately

Final Thought

Computicket is a convenient option for booking flights in South Africa. It works well for simple domestic trips. However, always shop around. Sometimes booking directly with the airline is cheaper. Stay alert for scams. If something feels wrong, trust your instincts and walk away.