What You Can Do With SnapScan:

• Pay at shops and restaurants

• Buy things online

• Send money to friends

• Pay for parking

• Buy prepaid electricity and airtime

• Donate to charities

The Payment Process:

Step 1: Shop shows you their QR code

Step 2: You open SnapScan app

Step 3: You tap “Scan” button

Step 4: Point your phone camera at the code

Step 5: Type in the amount to pay

Step 6: Enter your PIN or use your fingerprint

Step 7: Done! Shop gets paid instantly

1. A Smartphone

Works on iPhone or Android phones. Must have a camera. Windows phones are not supported.

2. A South African Cell Number

You must have a SA phone number. Vodacom, MTN, Cell C or Telkom all work.

3. A Valid Bank Card

You need a credit card or eCommerce-enabled debit card. Works with:

• Standard Bank, FNB, ABSA, Nedbank

• Capitec, African Bank, Discovery

• Any South African bank

Your card must be enabled for online purchases. If your card doesn’t work, contact your bank to enable eCommerce.

Step 1: Download the App

Go to Google Play Store (Android) or App Store (iPhone). Search for “SnapScan”. Download the free app.

Size: Less than 40 MB – doesn’t use much data

Step 2: Open the App

Click the SnapScan icon. The app will open. You’ll see a welcome screen.

Step 3: Add Your Phone Number

Type in your SA cell phone number. You’ll get an SMS with a code. Enter that code.

Step 4: Add Your Card

Click “Add Card”. Enter your card details:

• Card number (16 digits)

• Expiry date

• CVV code (3 digits on back)

The app will check if your card works. You can add up to 3 cards.

Step 5: Create Your PIN

Choose a 4-digit PIN. This is different from your bank PIN. You’ll use it to approve payments. Or you can use your fingerprint.

Step 6: You’re Ready!

That’s it. You can now pay with SnapScan. Find a shop with the SnapScan logo.

The Only Costs You Might Pay:

1. Data charges from your network: Each transaction uses very little data. About the same as one WhatsApp message. Less than 1 MB.

2. Bank card fees: Your bank may charge their normal card fees. This is not from SnapScan. It’s your regular bank charges.

3. Wallet withdrawal fee: If you withdraw money from your SnapScan Wallet to your bank account, there’s a 3.5% charge.

Example of Wallet Withdrawal Fee:

You have R1,000 in your SnapScan Wallet

You withdraw it to your bank account

Fee: R1,000 × 3.5% = R35

You receive: R965 in your bank

What Can You Do With Your Wallet?

✓ Receive money from friends

✓ Send money to other SnapScan users

✓ Top up your Wallet from your card

✓ Pay at shops using Wallet money

✓ Withdraw money to your bank account

⚠️ Verification Required

To use the Wallet fully, you must verify your account.

You’ll need your SA ID document and bank account details. This is a one-time process.

How to Send Money to a Friend:

1. Open SnapScan app

2. Go to “Wallet” section

3. Click “Send Money”

4. Type friend’s phone number

5. Enter amount

6. Confirm with PIN

Money arrives instantly – they get a notification

🔒 Encryption

Your card details are encrypted. This means they’re scrambled. No one can read them. Not even SnapScan or the shop.

🔒 PIN Protection

You must enter your PIN or use your fingerprint for every payment. No one can use your app without it.

🔒 Card Details Stay on Your Phone

Your card information is stored on your phone only. Shops never see your card number.

🔒 Backed by Standard Bank

SnapScan is owned by Standard Bank. They use the same security as banking apps.

Security Tips to Follow:

✓ Never share your SnapScan PIN with anyone

✓ Never share your SnapScan login details

✓ Don’t let others use your phone unsupervised

✓ Keep your phone locked with a password

✓ Download SnapScan only from official app stores

✓ Check payment amounts before confirming

Common SnapScan Scams:

REMEMBER THESE RULES:

❌ SnapScan will NEVER call you

❌ SnapScan will NEVER ask for your PIN

❌ SnapScan will NEVER ask for your bank password

❌ SnapScan will NEVER send links to download apps

❌ SnapScan will NEVER ask you to “verify” through SMS

Problem: “Card details error”

Solution: Your card may not be enabled for online purchases. Call your bank. Ask them to enable eCommerce on your card.

Problem: “Card change limit reached”

Solution: SnapScan limits how often you can change cards. Wait 24 hours. Or contact SnapScan support: help@snapscan.co.za

Problem: Payment not going through

Solution: Check your internet connection. Make sure you have enough money on your card. Check your bank’s daily limit.

Problem: Can’t verify Wallet

Solution: You need a South African ID document. And a bank account in your name. If these don’t match, verification fails.

Problem: Forgot my PIN

Solution: Delete the app. Download it again. Set up a new PIN. Your card details are safe in SnapScan’s system.

SnapScan Customer Support

Email: help@snapscan.co.za

Phone: 021 250 0960

Website: www.snapscan.co.za

Hours: Monday to Friday, 8am to 5pm

Banking Complaints

If you can’t solve an issue with SnapScan:

Banking Ombudsman: 0860 800 900

They help with banking disputes for free.

Report Scams

SABRIC (SA Banking Risk Centre):

Website: www.sabric.co.za

They track banking scams in South Africa.

Also report to: Your bank’s fraud department immediately

Consumer Protection

Financial Sector Conduct Authority (FSCA):

Phone: 0800 110 443

Website: www.fsca.co.za

They regulate financial services in SA.