Capitec Bank Services: Complete Guide 2025
Everything you need to know about Capitec’s banking services, app features, insurance & more
Updated January 2025 | 15 min read
🏦 Popular Capitec Services
Banking App
Cash Send
Phone Insurance
Funeral Cover
Credit Cards
📋 Complete Guide Contents
🏦 About Capitec Bank
Capitec Bank is South Africa’s largest retail bank by customer numbers, serving over 20 million South Africans. Known for simplicity, transparency, and innovative digital banking, Capitec has revolutionized banking in SA.
📊 Capitec at a Glance
20+ million
850+
13,000+
2001
Why Choose Capitec?
Simple & Transparent
No hidden fees, easy-to-understand products
Digital First
Award-winning app with all features
Low Fees
One of the lowest banking fee structures in SA
Accessible
Open 7 days a week, extended hours
📱 Capitec Banking App
The Capitec app is one of South Africa’s best-rated banking apps, winning multiple awards for innovation and ease of use. Everything you need is in your pocket!
App Features
Pay anyone instantly, 24/7, with just their cellphone number
Check balances and view transaction history in real-time
Airtime, data, electricity – all from the app
Send money that can be withdrawn without a bank account
Download or email statements instantly
Freeze/unfreeze your card if lost or stolen
Create and track multiple savings goals
Apply for loans and manage credit facility
How to Download & Set Up
- Download the app: Search “Capitec Bank” in Google Play Store or Apple App Store
- Register: You’ll need your Capitec card and ID number
- Create Remote PIN: Set up a 5-digit PIN for app access
- Enable biometrics: Add fingerprint or face recognition for quick login
- Start banking! All features are immediately available
Download the app even if you bank elsewhere! You can use it to pay Capitec users instantly, check their app features, and compare with your current bank.
💰 Capitec Cash Send Service
Send money to anyone in South Africa – they can collect it even without a bank account! Perfect for emergencies or sending money to friends and family.
How to Send
- Open Capitec app
- Select “Transact” → “Send Cash”
- Enter recipient’s cellphone number
- Enter amount (R10 – R5,000)
- Confirm – they get SMS with PIN
Where to Withdraw
- Capitec ATMs (13,000+)
- Capitec Branches (850+)
- Pick n Pay stores
- Boxer stores
- USave stores
Fees & Limits
R5 – R15 (based on amount)
R5,000 per day
30 days from send date
- Recipient needs their ID and the SMS PIN to withdraw
- Cash Send expires after 30 days – money returns to your account
- You can cancel Cash Send if it hasn’t been withdrawn yet
- Free to withdraw at Capitec ATMs and branches
📲 Capitec Cellphone Insurance
Protect your smartphone with Capitec’s affordable cellphone insurance. Cover for theft, loss, and accidental damage – without the complicated paperwork!
What’s Covered?
Theft
Stolen phones replaced
Loss
Lost phones covered
Damage
Accidental damage repairs
Liquid Damage
Water damage covered
Premium Costs
| Phone Value | Monthly Premium | Excess (per claim) |
|---|---|---|
| R0 – R3,000 | R49/month | R250 |
| R3,001 – R6,000 | R99/month | R500 |
| R6,001 – R12,000 | R149/month | R750 |
| R12,001 – R20,000 | R199/month | R1,000 |
| R20,001 – R30,000 | R299/month | R1,500 |
How to Claim
- Report immediately: Call Capitec on 0860 10 20 43 within 48 hours
- Lodge police report: For theft/loss, get a case number
- Submit claim: Via app or branch with ID, police report, proof of purchase
- Pay excess: Once claim is approved, pay the excess amount
- Receive replacement: Get replacement phone or repair voucher within 5-10 days
✅ Benefits
- More affordable than competitor insurance
- Easy claims process via app
- Fast replacement (5-10 days)
- No age limit on phones
- Cancel anytime
⚠️ Exclusions
- Cosmetic damage (scratches, dents)
- Manufacturer defects (use warranty)
- Wear and tear
- Phones left unattended
- More than 2 claims per year
🏥 Capitec Funeral Cover
Capitec offers affordable funeral cover with optional cash-back benefits. Protect your family from financial stress during difficult times.
💰 Does Capitec Funeral Cover Have Cash Back?
YES! Capitec funeral cover offers cash-back options:
- Premium Protector: Get back up to 100% of premiums paid if no claims after 5 years
- Benefit Booster: Cover amount increases annually (up to 50% over 5 years)
- Flexible payout: Claim cash benefit or funeral service
Cover Options
Individual Cover
R10,000 – R100,000
From R45/month
You only
Family Cover
R10,000 – R50,000 per person
From R120/month
You + spouse + up to 10 children
Extended Family
R5,000 – R25,000 per person
Add-on per person
Parents, in-laws, siblings
What’s Included
- ✅ Cash payout: Receive lump sum within 48 hours of claim approval
- ✅ Funeral service: Or use approved funeral parlor (no upfront cost)
- ✅ Waiting period: Only 6 months (3 months for accidental death)
- ✅ No medical exams: Cover up to age 75
- ✅ Grocery benefit: Extra R2,000 for groceries
- ✅ Tombstone benefit: Extra R3,000 after 12 months
📄 How to Get a Statement on Capitec App
Need a bank statement for a loan, visa, or proof of address? Get it instantly on the Capitec app – no need to visit a branch!
📱 Get Statement via App (Easiest Method)
- Open Capitec app and log in with your Remote PIN
- Tap “Transact” at the bottom of the screen
- Select “Statements” from the menu
- Choose the account you want a statement for
- Select date range (1 month, 3 months, 6 months, or custom)
- Choose format: PDF (most common) or CSV (for Excel)
- Tap “Email” to send to yourself OR “Download” to save on phone
- Done! ✅ Check your email or phone downloads
Other Ways to Get Statements
🌐 Online Banking
- Visit www.capitecbank.co.za
- Log in to Internet Banking
- Click “Statements”
- Select period & download
🏦 At ATM
- Insert card at Capitec ATM
- Select “Bank Services”
- Choose “Statements”
- Print mini-statement (free)
🏢 At Branch
- Visit any Capitec branch
- Bring your ID
- Ask consultant for statement
- Receive printed or emailed statement
- Statements via app and online banking are FREE
- Branch-printed statements may have a small fee (R5-R10)
- PDF statements are accepted by most institutions
- You can get statements going back up to 5 years
💳 Capitec Credit Cards & Loans
Capitec offers various credit options with competitive interest rates and flexible repayment terms.
Credit Card
- Credit limit: R1,000 – R250,000
- Interest: From 11.5% p.a.
- Free for life (no monthly fees)
- 55-day interest-free period
- Worldwide acceptance
Personal Loans
- Amount: R1,000 – R250,000
- Interest: From 12.75% p.a.
- Term: 1 – 84 months
- Same-day approval
- Money in account within 48 hours
Credit Facility
- Overdraft protection
- Only pay interest on used amount
- Access via app anytime
- Flexible repayment
- Emergency cash available
✅ Why Choose Capitec Credit?
- Lower interest rates than most SA banks
- No hidden fees – transparent pricing
- Instant approval via app
- Flexible repayment – pay off early with no penalty
- Easy management – everything in the app
💰 Capitec Savings & Investments
Grow your money with Capitec’s competitive savings products and investment options.
Savings Products
📱 Flexi Save
Up to 7.15% p.a.
Anytime via app
Emergency funds, short-term goals
🔒 Fixed Deposit
Up to 10.05% p.a.
1 month – 5 years
Long-term savings, guaranteed returns
🎯 Capitec Invest
Market-linked (higher potential)
From R500/month
Wealth building, retirement
- Set up automatic transfers from transactional to savings account
- Use “Goals” feature in app to track multiple savings targets
- Interest is calculated daily and paid monthly
- No penalties for early withdrawal on Flexi Save
- Fixed deposits can be renewed automatically
📞 Capitec Contact Information
Client Care
0860 10 20 43
Available 24/7
Card Hotline
0860 10 20 43
Lost/stolen cards
USSD Banking
*120*3279#
Quick access without internet
App Live Chat
Open app → Chat icon
Mon-Fri 8am-5pm, Sat 8am-1pm
Branch Hours
| Monday – Friday | 8:00 AM – 5:00 PM |
| Saturday | 8:00 AM – 1:00 PM |
| Sunday & Public Holidays | Closed |
❓ Frequently Asked Questions
Q: Is Capitec cellphone insurance worth it?
A: Yes, if you have a phone worth over R5,000. Capitec’s insurance is more affordable than competitors (R49-R299/month) and covers theft, loss, and damage. However, if your phone is older or low-value, the premiums might not be worth it compared to the replacement cost.
Q: Can I open a Capitec account without a job?
A: Yes! Capitec doesn’t require proof of employment to open a basic savings account (Global One). You only need a valid SA ID and proof of residence. However, for credit facilities, loans, or overdrafts, you’ll need proof of income.
Q: How do I increase my Capitec credit limit?
A: Use your existing credit facility responsibly for 3-6 months (pay on time, use regularly). Then request an increase via the app: Transact → Credit → Request Limit Increase. Capitec reviews your account and may approve automatically or contact you for additional info.
Q: What interest does Capitec give on savings?
A: Capitec offers tiered interest rates: Flexi Save gives up to 7.15% p.a. (higher balances get higher rates), while Fixed Deposits offer up to 10.05% p.a. depending on the term. Interest is calculated daily and paid monthly into your account.
Q: Can I cancel Capitec funeral cover anytime?
A: Yes, Capitec funeral cover has no lock-in period. You can cancel anytime by calling 0860 10 20 43 or visiting a branch. However, if you have the Premium Protector cash-back option, you’ll only get the cash back if you maintain the policy for the full term (usually 5 years).
Q: How long does Capitec take to approve a loan?
A: Capitec usually approves personal loans instantly (within minutes) if you apply via the app and have a good credit record. If additional verification is needed, it can take 24-48 hours. Once approved, money is paid into your account within 48 hours.
Q: Can I use Capitec Cash Send without a bank account?
A: You need a Capitec account to SEND Cash Send, but the RECIPIENT doesn’t need a bank account. They can withdraw the cash at Capitec ATMs, branches, or partner stores (Pick n Pay, Boxer, USave) using just their ID and the SMS PIN.
Q: Does Capitec have a rewards program?
A: Yes! Capitec has “Capitec Perks” – a rewards program where you earn points for transactions, keeping a minimum balance, and using Capitec services. Points can be redeemed for airtime, data, shopping vouchers, or cash back. Check the app for your current points balance.
Q: Can I bank with Capitec if I’m under 18?
A: Yes! Capitec offers youth accounts for ages 0-18. Children under 16 need a parent/guardian to open the account. Teens 16-17 can open independently with ID and proof of residence. The account has no monthly fees and includes a debit card.
Q: How secure is the Capitec app?
A: Very secure! The Capitec app uses bank-grade encryption, biometric authentication (fingerprint/face), Remote PIN security, and real-time fraud monitoring. Transactions require PIN confirmation. You can also freeze your card instantly if your phone is lost. Capitec has never had a major security breach.
📚 Related Banking Guides
Need more help with South African banking? Check out these guides:
How long do transfers take between Capitec and other SA banks?
How to reverse a payment if you made a mistake
Complete guide to FinChoice personal loans in South Africa
🎯 Final Takeaways
Why Capitec Stands Out:
- Award-winning app: Everything you need in your pocket
- Low fees: Transparent, affordable banking
- Accessible: 850+ branches, open 7 days/week
- Innovative services: Cash Send, cellphone insurance, funeral cover
- Great savings rates: Up to 10.05% on fixed deposits
- Excellent customer service: 24/7 support available
Capitec has revolutionized banking in South Africa by putting customers first. Whether you need basic transactional banking, affordable insurance, competitive loans, or high-interest savings, Capitec has you covered!
Last Updated: January 2025
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