Quick Facts

• PEP accounts work at 2,600+ stores nationwide
• Capfin loans available from R1,000 to R50,000
• Apply online or at any PEP store
• No application fees for PEP accounts

What is PEP Money?

PEP money refers to the financial services offered by PEP, South Africa’s largest single-brand retailer. PEP has been serving South Africans since 1965 and now operates over 2,600 stores across the country.

PEP offers two main financial services:

• PEP Account: A store credit account for shopping
• Capfin Loans: Personal loans from R1,000 to R50,000

Both services are managed by Tenacity Financial Services, a registered credit provider (NCRCP 13053) and division of Pepkor Trading.

✅ PEP Account Services

A PEP account is a store credit account that lets you buy now and pay later at multiple stores. Your account works like a credit card but can only be used at specific retailers.

Where You Can Use Your PEP Account

Your PEP account card works at these stores:

• All PEP stores nationwide
• Ackermans
• Refinery
• Tekkie Town
• Shoe City
• Dunns
• Ayana

Benefits of a PEP Account

• Shop now, pay later with flexible payment terms
• No application fees
• Access to exclusive deals and promotions
• Multiple payment options available
• 24/7 account management via WhatsApp and USSD

Capfin Personal Loans Through PEP

Capfin offers personal loans that you can apply for at any PEP or Ackermans store, or online. These are unsecured loans for personal expenses like home improvements, education, or emergencies.

Loan Amounts and Terms

• Loan amounts: R1,000 to R50,000
• Repayment terms: 6, 12, or 24 months
• Interest rate: Up to 5% per month (up to 29.25% per year)
• Processing time: Funds in your account within 48 hours

✅ How to Apply for PEP Money Services

For PEP Account – Online

1. Visit apply.pepstores.com
2. Fill in your personal details (name, ID number, address)
3. Upload required documents
4. Submit your application
5. Wait for SMS confirmation (usually within hours)

For PEP Account – In Store

1. Visit any PEP store
2. Ask staff to help with account application
3. Complete the form with your details
4. Provide required documents
5. Wait for approval confirmation

For Capfin Loans

Three ways to apply:

• Online: Visit www.capfin.co.za
• SMS: Send SMS to 33005
• In-store: Visit any PEP or Ackermans store

Costs and Fees (As of September 2025)

What You Need to Apply

For Both PEP Account and Capfin Loans

• South African ID: Valid SA ID document
• Proof of income: Latest 3 months’ payslips OR bank statements
• Bank account: Must be in your name at a supported bank
• Contact details: Working cellphone number and email address

Who Can Apply

• Permanent employees
• Contract workers
• Self-employed individuals
• Domestic workers
• Pensioners

Basic Requirements

• Must be 18 years or older
• South African citizen or permanent resident
• Regular monthly income
• Affordable repayment capacity

✅ How to Pay and Manage Your Account

Payment Methods

• In-store: Pay at any PEP, Ackermans, Refinery, Tekkie Town, Shoe City, or Dunns store
• Internet banking: Add Tenacity Financial Services as beneficiary
• Debit order: Automatic monthly deduction from your bank account
• EFT: Direct bank transfer using provided details
• Flash Trader: Cash payment at Flash outlets

Account Management Options

• WhatsApp: Send “HI” to 060 070 2320
• USSD: Dial *120*3012# from any phone
• Phone: Call 0860 900 500
• Email: pep@tenacityinc.co.za

⚠️ Banking Details for Payments

For EFT payments, use these official details:

• Bank: Standard Bank
• Account Name: Tenacity Financial Services
• Account Number: 070336342
• Branch Code: 051001
• Reference: Your 16-digit PEP account card number

🚨 Warnings and Common Scams

Fake Loan Scams

Scammers often use PEP’s name to offer fake loans. They ask for money upfront before giving you a loan.

• Red flag: Anyone asking for money upfront for a loan
• Red flag: Promises of “guaranteed approval” regardless of credit history
• Red flag: Contact via WhatsApp from unknown numbers
• Red flag: Requesting payments to retailers like Shoprite

How to Stay Safe

• Only apply through official channels: pepstores.com or capfin.co.za
• Visit physical PEP stores for face-to-face applications
• Never pay money upfront to get a loan
• Verify all communications through official contact numbers
• Report suspicious activity to SAPS or call 083 123 7226

Official Contact Details Only

• PEP Customer Care: 0860 900 500
• Email: pep@tenacityinc.co.za
• WhatsApp: 060 070 2320 (for account management only)
• Capfin: www.capfin.co.za

⚠️ Important Things to Remember

• Credit record impact: Late payments affect your credit score
• Affordability: Only borrow what you can afford to repay
• Interest rates: Capfin loans have high interest rates – compare options
• Payment dates: Never miss payment dates to avoid penalties
• Account limits: Your credit limit depends on your income and credit history

Alternative Options to Consider

For Store Credit

• Truworths account: Similar store credit system
• Mr Price account: Fashion retailer credit
• Edgars account: Department store credit

For Personal Loans

• Capitec Bank: Often lower interest rates
• African Bank: Personal loans for bad credit
• FNB Personal Loans: For existing bank customers
• Standard Bank: Competitive rates for good credit

PEP accounts are good for: Regular shoppers who want to spread payments over time and shop at multiple family stores.

Capfin loans are suitable for: Emergency expenses when you can’t get credit elsewhere, but remember the high interest rates.

Always compare: Shop around for better interest rates before choosing any credit option.

Stay safe: Only apply through official channels and never pay money upfront for any loan.