How to Transfer Money from FNB to Capitec
Complete step-by-step guide for South African bank customers
Last updated: December 2025
Quick Facts
- Instant transfers cost R7 and arrive within 5 minutes
- Normal transfers are free or cheap but take 24 hours
- You can transfer using the FNB app, online banking, or ATM
- All you need is the Capitec account number and branch code 470010
- Watch out for scams – banks never ask for your PIN or OTP
Table of Contents
What You Need to Know
Transferring money from your FNB account to a Capitec account is easy. You have several options to choose from. Each option has different speeds and costs.
FNB is one of South Africa’s biggest banks. Capitec is now the largest bank by customer numbers. As of December 2025, Capitec serves 24.1 million people in South Africa.
The most popular way to transfer is using the FNB banking app. This method is fast and works on your phone. You can also use online banking or visit an ATM.
This guide will show you all the ways to transfer money. We will explain the costs, how long each method takes, and how to stay safe.
What You Need Before Starting
To transfer money from FNB to Capitec, you must have:
| Item | Details |
|---|---|
| FNB Account | You must have money in your FNB account |
| Capitec Account Number | This is a 10-digit number (example: 1234567890) |
| Capitec Branch Code | Always use 470010 (this works for all Capitec accounts) |
| Recipient Name | The name of the Capitec account holder |
| Reference | A note to help you remember the payment (optional) |
✅ Method 1: Using the FNB App (Recommended)
The FNB banking app is the fastest and easiest way to transfer money. Most people use this method because it works on your phone.
Step-by-Step Instructions:
Step 1: Open the FNB App
Find the FNB banking app on your phone. Tap to open it.
Step 2: Log In
Enter your username and password. You may need to use your fingerprint or face ID.
Step 3: Tap on “Payments”
Look for the menu button (three lines). Then tap “Payments” or “Make a Payment”.
Step 4: Select “Once-Off Payment”
Choose this if you haven’t saved the Capitec account before.
Step 5: Enter the Capitec Account Details
Type in the 10-digit Capitec account number. Enter the branch code 470010. Add the account holder’s name.
Step 6: Enter the Amount
Type how much money you want to send. Make sure you have enough in your account.
Step 7: Choose Payment Type
Select “Immediate Payment” (costs R7, arrives in 5 minutes) OR “Normal Payment” (cheaper, takes 24 hours).
Step 8: Add a Reference
Write a short note like “Rent” or “Groceries”. This helps you remember the payment.
Step 9: Check Everything
Look at all the details carefully. Check the account number is correct. Check the amount is right.
Step 10: Confirm the Payment
Tap “Confirm” or “Pay Now”. Enter your PIN or use your fingerprint. Wait for the confirmation message.
Method 2: Using FNB Online Banking
You can also transfer money using a computer or laptop. This works the same as the app method.
Quick Steps:
- Go to www.fnb.co.za in your web browser
- Click “Log in to Online Banking”
- Enter your username and password
- Click on “Payments” in the menu
- Select “Make a Payment”
- Choose “Once-Off Payment” or “To Beneficiary” if saved
- Enter the Capitec account details (number, branch code 470010, name)
- Type the amount you want to send
- Choose immediate (R7 fee) or normal payment (cheaper)
- Review and confirm the payment
The online banking method works exactly like the app. The only difference is you use a computer instead of your phone.
Method 3: Using FNB eWallet
FNB eWallet lets you send money using just a cellphone number. The person receiving the money can withdraw it at an ATM. This works even if they don’t have FNB.
How to Use FNB eWallet:
- Open your FNB banking app or go to online banking
- Select “Send Money” from the menu
- Choose “Send Money to eWallet”
- Select the FNB account you want to send from
- Enter the recipient’s cellphone number
- Type the amount (minimum R1, maximum R5,000 per day)
- Add a reference message
- Confirm and send
What happens next: The person receives an SMS with a PIN number. They can go to any Capitec ATM (or other ATMs) to withdraw the cash. They don’t need a bank card.
| Feature | Details |
|---|---|
| Cost | R10.95 per transfer |
| Daily Limit | R5,000 maximum per day |
| Speed | Instant – money available in minutes |
| Valid For | 24 hours from sending |
Transfer Fees and Costs (December 2025)
Understanding fees helps you choose the best transfer method. Here are all the costs you may pay:
| Transfer Method | Cost | How Long |
|---|---|---|
| Immediate Payment (FNB App/Online) | R7.00 | Instant to 5 minutes |
| Normal EFT (Up to R2,000) | Free | 24-48 hours |
| Normal EFT (Over R2,000) | R1.20 per R100 | 24-48 hours |
| FNB eWallet | R10.95 | Instant |
Cost Examples:
Example 1: Sending R500
• Immediate payment: R500 + R7 = R507 total
• Normal EFT: R500 + R0 = R500 total (Free!)
Example 2: Sending R3,000
• Immediate payment: R3,000 + R7 = R3,007 total
• Normal EFT: R3,000 + R12 (R1.20 x 10) = R3,012 total
Example 3: Sending R1,500 via eWallet
• eWallet: R1,500 + R10.95 = R1,510.95 total
How Long Do Transfers Take?
Transfer times depend on which method you choose. Here’s what to expect:
Immediate Payment (Fast Option):
- Using FNB App: Arrives instantly to 5 minutes maximum
- Using Online Banking: Usually instant, may take up to 5 minutes
- Works: Every day, even weekends and public holidays
- Best for: Urgent payments, rent due today, emergency money
Normal EFT (Cheaper Option):
- During the week: Takes 24 hours (one business day)
- On Friday: May only arrive on Monday
- On weekends: Will process on Monday (can take 24-48 hours)
- Cut-off times: Transfers after 4:45pm weekdays go through next day
- Best for: Regular payments, when you can wait, saving money on fees
FNB eWallet:
- Speed: Instant – recipient gets SMS immediately
- Collection: Must collect within 24 hours or money returns
- Best for: Sending cash that someone can collect at ATM
🚨 SCAMS TO AVOID – Protect Your Money!
As of December 2025, criminals in South Africa are using new tricks to steal money from bank accounts. You must know these scams to protect yourself.
New AI Voice Scams (Very Dangerous!):
Criminals now use artificial intelligence to copy bank workers’ voices. The call sounds exactly like your bank. But it’s not real!
How This Scam Works:
- You get a call from someone who sounds like FNB or Capitec
- They say there’s fraud on your account
- They ask you to transfer money to a “safe account”
- They ask for your PIN, OTP, or banking password
- If you give them these details, they steal all your money
Fake Bank Official Calls:
Signs It’s a Scam:
- They call you and ask for your PIN
- They ask for your OTP (one-time password)
- They want you to download an app from WhatsApp or SMS
- They say you must act NOW or your account will be blocked
- They ask you to transfer money to “protect” your account
Fake Police Scams:
Some criminals pretend to be SAPS (South African Police). They say you’re under investigation. They threaten you into sending money.
Real Police Never:
- Call you on WhatsApp
- Ask for money to clear your name
- Tell you to transfer money to prove you’re innocent
- Stop you from calling your lawyer
- Force you to travel to another province
SMS and Email Phishing:
You get an SMS or email that looks like it’s from FNB or Capitec. It has a link to “update your details” or “confirm a transaction”.
Don’t Click These Links!
The link takes you to a fake website. If you type your banking details, the criminals steal them. Then they empty your account.
SIM Swap Fraud:
Criminals steal your phone number by doing a SIM swap. Then they can receive your banking OTPs. They can access your accounts.
Money Mule Scams:
Someone offers you easy money to receive transfers in your account. You must then send some of the money to other accounts. This is illegal! You’re helping criminals launder money. You can go to jail.
HOW TO PROTECT YOURSELF:
- NEVER give your PIN to anyone – not even bank workers
- NEVER share your OTP – this is for you only
- NEVER click links in SMS or emails – type the bank website yourself
- NEVER transfer money to “safe accounts” – banks don’t do this
- NEVER download apps from WhatsApp or SMS – only use Google Play Store or Apple App Store
- If someone calls claiming fraud: Hang up! Call FNB yourself on 087 575 9405 or Capitec on 0860 10 20 43
- Check before you pay: Always look at the account name carefully
- Keep your phone safe: Use screen lock, fingerprint, or face ID
If You’ve Been Scammed – Act Fast!
- Call your bank immediately (FNB: 087 575 9405, Capitec: 0860 10 20 43)
- Report to SAPS (police) – get a case number
- Report to SABRIC (South African Banking Risk Centre): www.sabric.co.za
- Register with SAFPS (Southern African Fraud Prevention Service): www.safps.org.za
- Block your cards and accounts
- Change all your banking passwords and PINs
⚠️ Common Problems and Solutions
Problem: Transfer failed or bounced back
Possible reasons:
- Wrong Capitec account number
- Wrong branch code (must be 470010)
- Name doesn’t match the account
- Not enough money in your FNB account
Solution: Check all details and try again. If money was deducted, it returns within 24 hours.
Problem: Money didn’t arrive yet
Check:
- Did you use immediate payment? (Should arrive in 5 minutes)
- Did you use normal EFT? (Takes 24-48 hours)
- Did you send on Friday or weekend? (Arrives Monday)
- Was it after 4:45pm? (Goes through next day)
Solution: Wait for the time period. If still not arrived, contact FNB on 087 575 9405.
Problem: Sent to wrong account
Solution: Contact FNB immediately on 087 575 9405. They may help you. Note: Immediate payments cannot be reversed. Normal EFTs may be reversed for a fee.
Problem: Can’t add Capitec as beneficiary
Try these steps:
- Use branch code 470010 (not any other number)
- Type the account holder’s name exactly as registered
- Make sure the account number is 10 digits
- Update your FNB app to the latest version
Your Rights as a Bank Customer
South African law protects you when you use banking services. You have important rights.
You Have the Right To:
- Clear information about all fees before you pay
- See your transaction history at any time
- Get proof of payment for every transfer
- Complain if something goes wrong
- Keep your personal information private
- Get help from the National Financial Ombudsman if your bank doesn’t fix a problem
Where to Get Help:
| Organisation | Contact Details | What They Help With |
|---|---|---|
| FNB Customer Service | 087 575 9405 | FNB account problems |
| Capitec Customer Service | 0860 10 20 43 | Capitec account problems |
| National Financial Ombudsman (NFO) | 011 712 1800 www.nfosa.co.za |
Banking complaints and disputes (free service) |
| FSCA (Financial Sector Conduct Authority) | 0800 110 443 www.fsca.co.za |
Financial services regulation |
| SABRIC (Banking Risk Centre) | www.sabric.co.za | Report banking fraud and scams |
| SAFPS (Fraud Prevention) | www.safps.org.za | Register fraud, protect your ID |
How to Complain: First contact your bank (FNB or Capitec). Give them 6 weeks to fix the problem. If they don’t help, contact the National Financial Ombudsman. This service is completely free!
Our Final Recommendations
Transferring money from FNB to Capitec is safe and easy when you follow the right steps. The FNB banking app is the fastest and most convenient method for most people.
Best method for you:
- Need money to arrive TODAY? Use immediate payment (R7 fee, arrives in 5 minutes)
- Sending less than R2,000 and can wait? Use normal EFT (free, takes 24 hours)
- Recipient needs cash at an ATM? Use FNB eWallet (R10.95 fee, instant)
- Regular payments every month? Save the Capitec account as a beneficiary
Remember these safety rules:
- Never share your PIN or OTP with anyone
- Always check the account number before confirming
- If someone calls about fraud, hang up and call your bank yourself
- Don’t click links in SMS or emails about your bank account
- Keep your phone locked with a password or fingerprint
As of December 2025, both FNB and Capitec offer reliable transfer services. Choose the method that fits your needs and budget. Stay alert for scams, and you’ll have a safe banking experience.
Disclaimer: This information is provided for educational purposes and was last updated in December 2025. Financial regulations, fees, and requirements may change. Banking fees listed here are typical charges and may vary. Always verify current information with FNB and Capitec directly before making financial decisions. We are not responsible for changes in bank fees, policies, or any losses resulting from using this information.
For FNB information: Visit www.fnb.co.za or call 087 575 9405
For Capitec information: Visit www.capitecbank.co.za or call 0860 10 20 43
For complaints or disputes, contact the National Financial Ombudsman (NFO) at 011 712 1800 or visit www.nfosa.co.za. For fraud reports, visit the South African Banking Risk Information Centre (SABRIC) at www.sabric.co.za or contact the Financial Sector Conduct Authority (FSCA) at 0800 110 443.