In short: Criminals target online banking with phishing, malware and SIM swaps so they can steal logins and OTPs. Your bank will not ask you to “confirm” your full password or OTP in a random email, SMS or WhatsApp. If money moves without your say-so, call your bank’s fraud line immediately, then open a SAPS case. Practical tips below follow SABRIC’s stay-safe guidance. Not financial advice.
Source: SABRIC — How to Stay Safe.
What criminals try
- Phishing: fake bank emails or sites that harvest usernames, passwords, card details or OTPs
- Malware: software on your phone or computer that steals banking credentials
- SIM swap: taking over your number so OTPs / TVCs go to the criminal
Habits that help
- Type your bank’s website address yourself — don’t tap links in unexpected messages
- Never share passwords, PINs or OTPs with anyone, including people claiming to be “bank security”
- Keep your phone’s OS and banking app updated; use a screen lock
- Watch for sudden loss of mobile signal (possible SIM swap) and contact your network and bank if it happens mid-banking
- Check statements and push notifications; report unknown payments the same day
If you suspect fraud
- Phone your bank’s official fraud number (from the back of your card or the bank app — not from the suspicious message)
- Ask them to freeze cards / online access as needed
- Change banking passwords from a clean device
- Open a case at SAPS and keep the case number
- Consider alerting a credit bureau / fraud-prevention service if identity details were stolen
Bank fraud hotlines (from SABRIC)
- Absa: 0860 557 557
- Capitec Personal: 0860 10 20 43
- FNB: 087 575 9404
- Nedbank: 0800 110 929
- Standard Bank: 0800 020 600 or 0860 033 269
Confirm the number on your card or bank app — scammers fake caller ID.
Related
Make money online — what’s legit · Crypto regulations
Last checked: September 2026 against SABRIC How to Stay Safe. Confirm fraud numbers with your bank. Not financial advice.