Quick Facts

• Property 24 is South Africa’s largest property portal with over 10 million monthly visits
• Average national rent is R9,051 per month as of 2025
• Rental scams increased sharply in 2025 – learn how to protect yourself
• Deposits typically equal 1-2 months rent and must be kept in interest-bearing accounts
• You have legal rights as a tenant under the Rental Housing Act

What is Property 24?

Property 24 is South Africa’s biggest property website. It lists houses, flats, and apartments for rent and sale. Over 10 million people visit the site every month. Estate agents across South Africa use Property 24 to advertise their properties.

The website is free to use for people looking for places to rent. You can search by location, price, and property type. Property 24 works on computers and mobile phones. There is also an app for Android and Apple devices.

Property 24 shows listings from registered estate agents. This makes it safer than platforms where anyone can post. However, you still need to be careful. Scammers sometimes manage to post fake listings even on trusted websites.

How Property 24 Works

Property 24 connects people looking for rental properties with estate agents. Estate agents pay to advertise properties on the website. You search for free and contact agents directly about properties you like.

The basic process works like this:

1. You search for rental properties in your area
2. You view photos and details of properties
3. You contact the estate agent through Property 24
4. The agent arranges a viewing at the property
5. If you like it, you submit a rental application
6. The agent checks your credit and employment
7. If approved, you sign a lease agreement
8. You pay your deposit and first month’s rent
9. You move into your new home

Creating an account on Property 24 is optional but helpful. An account lets you save favourite properties. You also get email alerts when new properties match your search. This helps you act quickly when good properties become available.

✅ Step-by-Step Guide to Using Property 24

Step 1: Create Your Account (Optional)

Visit www.property24.com on your phone or computer. Click “New Account” in the top right corner. Enter your email address and create a password. Click the verification link sent to your email. Log in to personalise your profile.

Step 2: Start Your Property Search

On the homepage, select “To Rent” from the main menu. Type your preferred location in the search bar. This can be a city, suburb, or street name. Click search to see available properties in that area.

Step 3: Use Filters to Narrow Your Search

Use the filters to find properties that match your needs. Important filters include:

• Price Range: Set your minimum and maximum monthly rent
• Property Type: Choose house, flat, apartment, or townhouse
• Bedrooms: Select how many bedrooms you need
• Bathrooms: Choose number of bathrooms
• Pet Friendly: Filter for properties that allow pets
• Parking: Look for properties with parking spaces

Step 4: View Property Details

Click on properties that interest you. Read the full description carefully. Look at all photos provided. Check what is included in the rent. Note the available date and deposit amount.

Important details to check:

• Monthly rental amount
• Deposit required
• Available date
• Lease period
• What utilities are included
• Parking and security features
• Pet policy
• Proximity to schools, shops, and transport

Step 5: Contact the Estate Agent

Every listing shows the estate agent’s contact details. You can phone, email, or use the enquiry form. When contacting the agent, be professional and clear. Ask about viewing the property in person. Never agree to rent without seeing the property first.

Step 6: Arrange Property Viewings

Schedule viewings for multiple properties if possible. Take someone with you for safety and a second opinion. Visit the property during the day to see it clearly. Check the condition of everything carefully. Ask the agent questions about the area and property.

What to check during viewings:

• Water pressure and taps
• Electrical outlets and lights
• Doors and windows lock properly
• Signs of damp or damage
• Stove and appliances work
• Security features
• Parking availability
• Noise levels

Step 7: Submit Your Application

If you want to rent the property, complete the application. The agent will ask for documents and information. Submit everything promptly to avoid losing the property. Be honest on your application about your employment and credit history.

Step 8: Wait for Approval

The agent will check your credit score and employment. They will contact your references and previous landlords. This process usually takes 2-5 working days. The agent will call you with their decision. If rejected, ask for feedback to understand why.

Step 9: Sign the Lease Agreement

If approved, carefully read the lease agreement before signing. Check all terms and conditions. Make sure you understand your responsibilities. Ask questions about anything unclear. Get a copy of the signed lease for your records.

Step 10: Pay Deposit and Move In

Pay your deposit and first month’s rent to the agent’s trust account. Get written receipts for all payments. Do an inspection with the agent before moving in. Take photos of the property’s condition. Note any existing damage in writing. Keep these records safe.

Understanding Rental Costs and Deposits in 2025

Average Rental Costs by City

Rental prices vary significantly across South Africa. Your location affects how much you will pay. Here are average costs in major cities for 2025:

City/Area	Average Monthly Rent
South Africa (National Average)	R9,051
Western Cape (Average)	R9,185
Cape Town (City Centre 1-Bed)	R13,000 – R18,000
Cape Town (Camps Bay 3-Bed)	R50,000 – R80,000
Johannesburg (City Centre 1-Bed)	R7,600
Johannesburg (Sandton Bachelor)	R7,750
Gauteng (Average)	R8,328
KwaZulu-Natal (Average)	R8,241
Durban (Pinetown Bachelor)	R4,000

Security Deposits Explained

A security deposit protects the landlord against damages and unpaid rent. The Rental Housing Act allows landlords to request a deposit. However, tenants are not legally required to pay one. Most landlords do require deposits though.

Typical deposit amounts:

• Usually equals one month’s rent
• Can be up to two or three months’ rent
• No legal maximum limit exists
• Amount must be agreed in the lease
• Higher deposits common for furnished properties

Deposit Protection Laws

The law protects your deposit. Landlords must follow specific rules about handling deposits:

1. Interest-Bearing Account: Your deposit must be kept in a bank account that earns interest
2. Written Receipt: You must receive a written receipt showing your name, date, amount, and property address
3. Interest Proof: You can request proof of interest earned at any time
4. Interest Belongs to You: All interest earned belongs to the tenant
5. Joint Inspections: Landlord must do property inspections with you present

Getting Your Deposit Back

The Rental Housing Act specifies timeframes for returning deposits:

Situation	Return Timeframe
No damages to property	Within 7 days
Damages requiring repairs	Within 14 days
Tenant refuses joint inspection	Within 21 days

Landlords can only deduct for:

• Damage beyond normal wear and tear
• Unpaid rent
• Cost of replacing lost keys
• Cleaning if property left very dirty

Landlords cannot deduct for:

• Normal wear and tear
• General property maintenance
• Repairs needed before you moved in

Additional Costs to Budget For

Monthly rent is not your only cost. Budget for these additional expenses:

• Electricity: Usually prepaid, costs vary by usage
• Water: May be included or billed separately (R300-R800/month)
• Refuse: Often included in rent but check
• Internet: R300-R1,000/month depending on speed
• Admin Fees: R300-R500 one-time application fee
• Credit Check: R50-R150 per application
• Municipal Rates: Sometimes tenant’s responsibility

Documents You Need to Rent a Property

Estate agents require documents to verify your identity and income. Having these ready speeds up your application. Prepare copies in advance to act quickly when you find a suitable property.

Essential Documents Required

Document Type	What to Provide
Proof of Identity	Certified copy of SA ID or passport (with work permit if foreign national)
Proof of Income	Latest 3 months’ payslips OR employment contract if new job OR 3 months’ bank statements if self-employed
Bank Statements	Latest 3 months’ bank statements
Proof of Residence	Utility bill, lease agreement, or affidavit from current landlord (not older than 3 months)
References	Contact details for previous landlords and employer
Employment Letter	Letter from employer on company letterhead confirming employment
Credit Check Authorization	Signed consent form for credit and background checks

If You Don’t Qualify on Your Own

If your income is too low or credit history is poor, options exist:

• Get a Surety: Someone with good credit signs responsibility for your rent. They need to provide their ID, proof of residence, and 3 months’ bank statements
• Pay More Deposit: Some landlords accept higher deposits (2-3 months) if income is lower
• Show Proof of Payment: If you have defaults, prove you’re paying them off
• Explain Circumstances: Be honest about any credit problems and explain the situation

Special Situations

For Students:

• Proof of acceptance or registration at university
• NSFAS letter if receiving funding
• Parent or guardian as surety
• Proof of bursary or scholarship if applicable

For Self-Employed:

• 6 months’ bank statements showing income
• Tax returns or IRP5 from SARS
• Company registration documents
• Letter from accountant verifying income

🚨 CRITICAL: Rental Scams Are Rising in 2025

Rental scams increased sharply in 2025. Hundreds of South Africans lose money to fake property listings every month. Property 24 tries to prevent scams but criminals still post fake listings. You must protect yourself.

Common Rental Scams in South Africa

1. Phantom Rental Scam

Scammers advertise properties that don’t exist or aren’t actually available. They use photos stolen from other listings. Properties are priced below market value to attract victims quickly. They pressure you to pay deposit before viewing. Once paid, they disappear.

2. Hijacked Listings Scam

Criminals copy real property listings and change contact details. They claim to be the owner or agent. They may arrange viewings using stolen keys. You pay deposit to the scammer, not the real owner. The real landlord knows nothing about you.

3. Fake Estate Agent Scam

Scammers pretend to be estate agents or property managers. They create professional-looking emails and fake credentials. They charge fees for background checks or viewings. After receiving payment, they vanish completely. They may have fake websites that look legitimate.

4. Overseas Landlord Scam

Scammer claims to own property but lives overseas. They say they cannot show property because they’re abroad. They ask for deposit before you can view. They send fake passport copies to gain trust. Common excuse: “I’m working in London/Dubai and cannot return.”

5. AI-Powered Scams (New in 2025)

Criminals use AI to create realistic fake property photos. They use voice cloning to impersonate real estate agents. Deepfake videos show “landlords” discussing properties. These scams are very convincing and hard to detect.

Red Flags – Warning Signs of Scams

Red Flag	Why It’s Suspicious
Price significantly below market rate	Scammers use low prices to attract many victims quickly
No in-person viewing allowed	Legitimate landlords always allow viewings before renting
Pressure to pay immediately	“Other people interested” urgency tactics force rushed decisions
Payment before viewing property	Never pay anything before seeing property in person
Payment via cryptocurrency or prepaid cards	These payment methods cannot be traced or recovered
No credit check or references requested	Real agents always do background checks
Poor quality photos or very few photos	Legitimate listings have multiple clear photos
Vague property description	Real listings include specific details about property
Communication only through WhatsApp	Professional agents use official business communication
No viewing appointment offered	Always suspicious if agent makes excuses to avoid viewings

How to Protect Yourself

1. Work with Registered Estate Agents: Check agent registration on www.ppra.org.za (Property Practitioners Regulatory Authority)
2. Never Pay Before Viewing: Always see property in person before paying anything
3. Meet the Agent in Person: Verify their identity and credentials face-to-face
4. Verify Property Ownership: Ask to see title deed or municipal account as proof
5. Use Traceable Payments: Only pay via EFT or credit card – never cash, cryptocurrency, or prepaid cards
6. Check Trust Account: Deposits must be paid into agent’s registered trust account
7. Research the Property: Search the address online to verify it exists and check for duplicate listings
8. Take Someone With You: Bring a friend or family member to viewings
9. Get Everything in Writing: Avoid verbal arrangements – insist on written agreements
10. Trust Your Instincts: If something feels wrong, walk away

If You’re Scammed – Take These Steps

1. Report to SAPS Immediately:

Go to your nearest police station. File a case for fraud or theft. Get a case number for your records. Provide all evidence including emails, receipts, and messages.

2. Report to Property Platform:

Report fraudulent listing to Property 24 using “Report this listing” button. Contact their call centre on 087 375 1000. They will investigate and remove the listing.

3. Report to Property Practitioners Regulatory Authority:

If scam involves registered estate agent, report to PPRA. Website: www.ppra.org.za. Email: complaints@theppra.org.za

4. Contact Your Bank:

Report fraudulent transaction immediately. Ask about reversing payment if possible. Request they block the scammer’s account.

5. Contact Rental Housing Tribunal:

If you signed lease and experienced unfair practices. They offer free dispute resolution service. Find provincial contact through Department of Human Settlements.

✅ Your Rights as a Tenant

The Rental Housing Act protects tenants in South Africa. You have legal rights whether your lease is written or verbal. Know your rights to protect yourself from unfair treatment.

Your Key Legal Rights

1. Right to a Written Lease: All rental agreements must be in writing under amended law. Lease must include rent amount, deposit, payment dates, maintenance responsibilities, and notice periods
2. Right to Safe Housing: Property must be safe and in reasonable condition. Landlord must maintain property in habitable state. Major repairs must be done within 14 days
3. Right to Privacy: Landlord must give reasonable notice before entering property. They cannot enter without your permission except emergencies
4. Right to Deposit Return: Deposit returned within specified timeframes. Interest earned belongs to you. Landlord must provide receipts for any deductions
5. Protection from Unfair Increases: Rent increases must be fair and market-related. You must receive written notice of increases. You can challenge excessive increases at Rental Housing Tribunal
6. Protection from Illegal Eviction: Landlord cannot evict you without court order. They must follow proper legal process. You cannot be locked out or have utilities cut off

Your Responsibilities as a Tenant

• Pay rent on time every month
• Keep property in good condition
• Report damage and maintenance needs promptly
• Allow landlord access with reasonable notice
• Follow terms in your lease agreement
• Respect neighbours and community rules
• Give proper notice if moving out

Where to Get Help

Organisation	Contact Details	What They Help With
Rental Housing Tribunal	Contact provincial Department of Human Settlements	Free dispute resolution, unfair practices, deposit issues
Property Practitioners Regulatory Authority	www.ppra.org.za complaints@theppra.org.za	Complaints about registered estate agents
Financial Sector Conduct Authority	0800 110 443 www.fsca.co.za	General financial complaints and disputes
National Consumer Commission	0860 003 600	Consumer protection issues
South African Police Service	10111 (emergency) Nearest police station	Report fraud, theft, scams

Alternative Property Platforms in South Africa

Property 24 is the biggest platform but not the only option. Using multiple platforms increases your chances of finding the perfect rental. Each platform has different listings and features.

Top Property Platforms for 2025

1. Private Property (www.privateproperty.co.za)

Second most visited property website in South Africa. Gets 3.2 million monthly visits. 100% independent property portal. Works only with registered estate agents. Features virtual reality tours of properties. Digital marketplace makes searching easy.

2. MyProperty (www.myproperty.co.za)

Proudly South African independent portal since 2003. Agents-only approach ensures professional service. Transparent process for buyers and renters. No private sellers allowed on platform. Good customer service and support.

3. Gumtree (www.gumtree.co.za)

6th largest website in South Africa overall. Reaches 18% of population monthly. Free to list properties. Mix of private owners and estate agents. 30,000 new ads posted daily. 1 million monthly property visitors. Good for finding affordable options.

4. ImmoAfrica (www.immoafrica.net)

Only multilingual property portal in South Africa. Strong presence in Germany, Austria, and Switzerland. Great for targeting foreign buyers and renters. Updated daily with fresh listings. Bi-weekly newsletter with property tips.

5. IOL Property/Property360 (www.iol.co.za/property)

Trusted name among South African property seekers. Excellent visibility for listings. Part of IOL media network. Good coverage across all provinces.

Social Media and Alternative Channels

Facebook Marketplace and Groups:

• Many rental properties advertised on Facebook
• Local area groups often have listings
• Be extra careful – high scam risk
• Always verify seller identity

WhatsApp Groups:

• Community and area-specific rental groups
• Often have good local deals
• Very high scam risk – be extremely cautious
• Never pay without meeting in person

Direct Estate Agency Websites

Major estate agencies have their own websites with listings:

• Pam Golding Properties
• Seeff Property Group
• Rawson Properties
• Chas Everitt International
• RE/MAX South Africa
• Harcourts South Africa

✅ Tips for Rental Success

Before You Start Searching

1. Calculate Your Budget: Use the 30% rule – rent should not exceed 30% of gross income. Factor in deposits, moving costs, and utilities
2. Check Your Credit Score: Know your credit status before applying. Fix any errors on your credit report. Get a credit report from TransUnion or Experian
3. Prepare Documents in Advance: Have all required documents ready and certified. This lets you act quickly when you find suitable property
4. Save for Deposits: Have 1-2 months rent saved for deposit. Budget extra for moving costs and setup

During Your Search

1. Search Off-Peak: In Cape Town, search during winter months (May-August) for better prices and less competition
2. Set Up Alerts: Use saved search alerts on multiple platforms. Act quickly when suitable properties appear
3. Be Flexible: Consider different suburbs or property types. Flexibility increases your options
4. Research the Area: Visit the neighbourhood at different times. Check crime statistics and local amenities

At Property Viewings

1. Take Photos and Videos: Document property condition for your records. This protects you when moving out
2. Test Everything: Check taps, lights, doors, windows, and appliances. Ask about any issues you notice
3. Ask About Utilities: Clarify what is included in rent. Check if electricity is prepaid or billed
4. Check Security Features: Test gates, alarms, and access control. Assess if you feel safe

Improving Your Application

1. Be Honest: Don’t lie on applications – agents will find out. Explain any credit problems honestly
2. Provide Good References: Previous landlords and employers strengthen your application. Warn references they may be contacted
3. Be Professional: Respond promptly to agent communications. Dress appropriately for viewings
4. Show Stability: Long employment history and stable income help. Show you’re a reliable tenant

After Moving In

1. Complete Entry Inspection: Do thorough inspection with landlord present. Note all existing damage in writing
2. Keep Records: Save all receipts, emails, and documents. Photograph property condition regularly
3. Pay Rent On Time: Set up automatic payments to avoid late fees. Good payment history helps future applications
4. Report Issues Promptly: Tell landlord about maintenance needs immediately. Don’t let small problems become big ones

Property 24 is South Africa’s most popular property platform for good reason. It has the largest selection of rental properties. However, success requires more than just browsing listings.

Take these actions immediately:

• Calculate your realistic budget using the 30% rule
• Gather and certify all required documents today
• Create accounts on Property 24, Private Property, and MyProperty
• Set up saved searches with alerts on all platforms
• Save 1-2 months rent for deposits before you start looking

Remember these critical safety rules:

• Never pay anything before seeing property in person
• Verify estate agent registration on www.ppra.org.za
• Walk away if price seems too good to be true
• Only pay into registered trust accounts via traceable methods
• If pressured to act immediately, it’s probably a scam

Your rights matter: You are protected by the Rental Housing Act. Your deposit must earn interest and be returned within 7-21 days. You cannot be evicted without a court order. Know your rights and stand up for them.

The rental market is competitive in 2025 but good properties are available. Success requires preparation, speed, and vigilance. Use Property 24 and other platforms. Act professionally. Protect yourself from scams. With these tools, you will find your perfect rental home.