SASSA SRD Contact Information: Official Channels & Tips

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In short: SASSA publishes a national grant call centre, a grant email address, a Pretoria head-office switchboard and regional office numbers. For COVID-19 SRD status, start on the official portal rather than a regional switchboard.

This page lists contacts as they appeared on SASSA’s official contact and COVID-19 SRD pages on 17 August 2026. It is not a promise that a particular desk handles every grant type, or that a regional number is a toll-free SRD line.

National COVID-19 SRD and grant contacts

  • Portal: srd.sassa.gov.za
  • Call centre: 0800 60 10 11 (the SRD portal writes the same number as 0800 601 011)
  • Email: GrantEnquiries@sassa.gov.za
  • Typed customer-support form: send to that email from SASSA’s Grant Customer Support Request page
  • July 2026 COVID-19 SRD WhatsApp self-service, as printed on SASSA’s payment poster: 082 601 0111. Confirm it on the current official poster or site

If a COVID-19 SRD month was declined, the Department of Social Development appeals page lists 012 312 7727 and grantappeals@dsd.gov.za.

Head office

SASSA’s contact page lists:

  • SASSA House, 501 Prodinsa Building, corner of Steve Biko and Pretorius Streets, Pretoria, 0083
  • Private Bag X55662, Arcadia, Pretoria, 0083
  • Switchboard: 012 400 2000
  • Email: GrantEnquiries@sassa.gov.za

Regional numbers on the official contact page

These are the regional executive-manager numbers SASSA published on 17 August 2026. They are office contacts, not extra COVID-19 SRD call centres.

  • Eastern Cape: 043 707 6300
  • Free State: 051 410 8339
  • Gauteng: 011 241 8300
  • KwaZulu-Natal: 033 846 3300
  • Limpopo: 015 291 7400
  • Mpumalanga: 013 754 9428
  • Northern Cape: 053 802 4900
  • North West: 018 397 3386
  • Western Cape: 012 469 0200, as printed on that SASSA page

Names, emails and street addresses sit on the same official page and can change. Use that page, not this summary, if you need a branch coordinator or a physical address. The official page also lists GrantEnquiries@sassa.gov.za against head office. Regional coordinator emails on that page are office contacts, not a second SRD status inbox.

SASSA’s Grant Customer Support Request page says the form must be typed, not completed by pen, that starred fields are required, and that the finished form is emailed to GrantEnquiries@sassa.gov.za. That form is a written enquiry route, not a faster approval.

What this page does not list

It does not keep a private list of extra “toll-free SRD” numbers. If a number is not on sassa.gov.za, the SRD portal or a current official SASSA poster, treat it as unverified. Do not send an OTP, PIN or copy of your ID to a person who contacted you first.

Frequently asked questions

What is the main SASSA number?

For grant enquiries SASSA publishes 0800 60 10 11. The head-office switchboard is 012 400 2000.

How do I contact SASSA about COVID-19 SRD?

Use https://srd.sassa.gov.za/ first. Then the call centre, GrantEnquiries@sassa.gov.za, or the WhatsApp number on the current official poster.

Should I call a regional office for an unpaid SRD?

SASSA’s COVID-19 SRD leaflet points approved-but-not-paid cases to a verification link and facial recognition on the portal. A regional switchboard is not the stated first step.

Where do I appeal a declined SRD month?

The DSD COVID-19 SRD appeals page, linked from the SRD portal. It lists 012 312 7727 and grantappeals@dsd.gov.za.

Sources

This is general contact information copied from official SASSA and DSD pages. It is not a case-handling service. Check the live official page before you travel or call.

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