Where to Withdraw ABSA Cash Send Money in South Africa
Your complete guide to collecting Cash Send funds safely and easily
Last updated: September 2025
Quick Facts
- You can withdraw at any ABSA ATM, Pick n Pay, Boxer, or PEP store
- You need a 10-digit reference number and 6-digit PIN
- No bank account or card needed to collect money
- You have 30 days to collect before money goes back to sender
- Maximum R5,000 per day, R25,000 per month
Table of Contents
What is ABSA Cash Send?
ABSA Cash Send is a simple way to send or receive money. You don’t need a bank account. You don’t need a bank card. Someone sends you money using their phone or computer. You collect the cash at a shop or ATM.
When someone sends you Cash Send money, you get an SMS. This SMS has two important numbers:
- 10-digit reference number – This is like your voucher number
- 6-digit PIN – This is your secret code (the sender creates this)
You need both numbers to collect your money. Keep them safe and private.
✅ Where Can You Withdraw ABSA Cash Send?
You have several options to collect your money. Choose the one that is closest and safest for you.
Option 1: ABSA ATMs (Recommended)
ABSA has thousands of ATMs across South Africa. They work 24 hours a day, 7 days a week. This is the most popular way to collect Cash Send.
Option 2: Pick n Pay Stores
You can collect money at the till or customer service desk at Pick n Pay. This is very convenient if you are already shopping.
Option 3: Boxer Stores
Boxer stores are available in many communities. Go to the till and ask to collect your ABSA Cash Send.
Option 4: PEP Stores
PEP, PEP Home, and PEP Cell stores also accept ABSA Cash Send. There are over 2,600 PEP stores across South Africa.
Option 5: Shoprite Stores ⭐ NEW – Detailed Guide
Shoprite is now one of the most popular places to withdraw ABSA Cash Send. With over 500 locations across South Africa, you can conveniently collect your money while doing grocery shopping.
✅ What You Need at Shoprite:
- Your cellphone number (that received the Cash Send SMS)
- The 6-digit PIN from your SMS
- Your South African ID document
- You don’t need to make a purchase
Step-by-Step: Withdrawing at Shoprite
- Go to any till point – Approach any Shoprite cashier at checkout
- Request Cash Send withdrawal – Say “I want to collect ABSA Cash Send”
- Provide your details – Give your cellphone number, PIN, and show your ID
- Verification – The cashier processes your request (takes 30-60 seconds)
- Collect your cash – Count your money and get a receipt
Fees and Limits at Shoprite
- Withdrawal fee: FREE for you (sender pays)
- Maximum per transaction: R3,000
- Daily limit: R3,000 per cellphone number
- Store availability: Most Shoprite and Shoprite Hyper stores
Option 6: Spar Stores
Selected Spar stores also accept ABSA Cash Send withdrawals. This is especially convenient in areas where Spar is your main grocery store.
How to Withdraw at Spar:
- Go to the customer service desk or main till
- Tell them you want to collect ABSA Cash Send
- Provide your cellphone number and PIN
- Show your South African ID document
- Receive your cash and receipt
Spar withdrawal details:
- Fee: Free for recipients
- Maximum: R3,000 per transaction
- Requirements: Cellphone number, PIN, and ID
- Store hours: During normal trading hours
How to Withdraw at an ABSA ATM (Step-by-Step)
Step 1: Find a Safe ABSA ATM
Look for an ATM in a well-lit area. During daytime is safest. Inside a shopping centre is better than outside on the street.
Step 2: Select “Cash Send Withdrawal”
On the ATM screen, look for “Cash Send” or “Cash Send Withdrawal”. It might be under “More Options” or “Other Services”. Press this button.
Step 3: Enter Your 10-Digit Reference Number
Type in the reference number from your SMS. Be careful to enter all 10 digits correctly. Check it twice before pressing enter.
Step 4: Enter Your 6-Digit PIN
Type in the secret PIN that the sender gave you. Cover the keypad with your hand so nobody can see.
Step 5: Confirm and Collect Your Cash
Check the amount on the screen. If it’s correct, press “Accept” or “Yes”. The ATM will count your money and give it to you. Take your cash and receipt immediately.
How to Withdraw at Pick n Pay, Boxer, or PEP
Step 1: Go to the Correct Counter
At Pick n Pay or Boxer: Go to any till or the customer service desk
At PEP: Go to the main till counter
At Shoprite: Go to the Money Market counter
Step 2: Tell Them You Want to Collect ABSA Cash Send
Say clearly: “I want to collect ABSA Cash Send money.” The cashier will know what to do.
Step 3: Show Your ID
You must show your South African ID book or smart card. Some stores also accept a valid passport. The cashier needs to check your identity.
Step 4: Give Your Reference Number and PIN
The cashier will ask for your 10-digit reference number and 6-digit PIN. Say it quietly so others cannot hear. Or write it down for them.
Step 5: Collect Your Money
The cashier will give you the full amount in cash. Count it carefully before you leave the counter. Ask for a receipt to keep as proof.
ABSA Cash Send Limits and Fees
| What | Amount/Details |
|---|---|
| Maximum per day | R5,000 |
| Maximum per month | R25,000 |
| Minimum amount | R50 (best in R50 or R100 amounts) |
| How long to collect | 30 days (then money goes back to sender) |
| Withdrawal fee for you | Free – No fee to collect your money |
Good news: You don’t pay any fees to collect Cash Send money. The sender pays a small fee when they send it. Collecting your money is completely free for you.
Remember: You have 30 days to collect your money. If you don’t collect it within 30 days, the money automatically goes back to the person who sent it. So don’t wait too long!
🛡️ Safety Tips When Collecting Cash
Before You Go
- Check that you have the correct reference number and PIN
- Choose a withdrawal location you know and trust
- Go during daylight hours if possible
- Tell someone where you are going
At the ATM or Store
- Be aware of people standing too close to you
- Cover the keypad when entering your PIN
- Never accept help from strangers
- Count your money before leaving the counter or ATM
- Put money away immediately – don’t count it in public
After Collecting
- Don’t flash cash in public
- Be aware of your surroundings
- If you feel unsafe, go into a busy shop or back inside the mall
- Consider going with a trusted friend or family member
⚠️ Common Problems and Solutions
Problem: “The ATM says my reference number is wrong”
Solution: Check you entered all 10 digits correctly. The number 0 (zero) looks like the letter O. Make sure you’re not mixing them up. Ask the sender to resend the SMS if needed.
Problem: “I forgot my PIN”
Solution: Contact the person who sent you the money. They created the PIN. They can reset it for you using the ABSA Banking App or by calling ABSA at 0860 111 515.
Problem: “I didn’t get the SMS”
Solution: Check your phone has signal and enough airtime. Ask the sender to resend the SMS through ABSA Banking App. They can find this under “CashSend options” and select “Resend withdrawal SMS”.
Problem: “The store says they can’t help”
Solution: Not all stores can process Cash Send. Try a different Pick n Pay, Boxer, or PEP location. Or go to an ABSA ATM instead.
Problem: “More than 30 days have passed”
Solution: The money has gone back to the sender. Ask them to send it again as a new Cash Send transaction.
Need more help? Call ABSA Customer Care at 0860 111 515 or use the ABSA Banking App to chat with them.
🚨 Warning: Watch Out for These Scams
Scammers are getting smarter in 2025. Here are the most common Cash Send scams to avoid:
Scam 2: Fake “ABSA Staff” at ATMs
Someone pretends to be ABSA staff or security. They offer to “help” you at the ATM. They watch you enter your PIN and reference number, then steal your money.
What to do: Real ABSA staff will never approach you at an ATM. Never accept help from strangers. If someone bothers you, go to a different ATM or come back later.
Scam 3: Fake Phone Calls
Someone calls claiming to be from ABSA. They say there’s a problem with your Cash Send. They ask for your reference number and PIN.
What to do: Hang up immediately. ABSA will never call and ask for your PIN or reference number. If you’re worried, call ABSA yourself at 0860 557 557.
Scam 4: Someone Sends You “Wrong” Money
A stranger sends you Cash Send by “mistake”. They ask you to withdraw it and send it back to them through a different method.
What to do: Don’t withdraw money sent by strangers. The money might be stolen. You could be blamed. Let the sender cancel the transaction themselves through ABSA.
Scam 5: SIM Swap Fraud
Criminals swap your SIM card to their phone. They receive all your SMS messages, including Cash Send notifications.
What to do: If your phone suddenly has no signal, contact your network provider immediately. Change all your banking PINs. Tell the Cash Send sender not to send money until your phone works again.
Remember These Safety Rules:
- ABSA will NEVER ask for your PIN or reference number
- ABSA will NEVER send you SMS links to click
- ABSA will NEVER call and ask you to move money
- Never share your PIN with anyone – not even family
- If something feels wrong, it probably is – trust your instincts
Report Fraud Immediately:
📞 ABSA Fraud Hotline: 0860 557 557
📞 Alternative: +27 11 501 5089
Or use the “click to call” function in the ABSA Banking App
Other Ways to Send Money in South Africa
ABSA Cash Send is just one option. Here are other services you can use if Cash Send doesn’t work for you:
| Service | Where to Collect |
|---|---|
| Standard Bank Instant Money | Standard Bank ATMs, PEP stores |
| Capitec Send Cash | Capitec ATMs, Pick n Pay, Boxer, Shoprite, PEP |
| FNB e-Wallet | FNB ATMs, Pick n Pay, Boxer |
| Nedbank Send Money | Nedbank ATMs, PEP stores |
| Shoprite Money Market | Shoprite, Checkers, Usave stores |
All these services work similarly to Cash Send. Choose the one that’s easiest for you and the person sending you money.
Our Final Recommendations
Best option for most people: Use ABSA ATMs. They’re everywhere, open 24/7, and very secure. Use the ABSA website or app to find your nearest ATM.
Best option if you’re already shopping: Collect at Pick n Pay, Boxer, or PEP while buying groceries. It’s convenient and saves a separate trip.
For your safety: Always collect during the day in busy, well-lit areas. Never share your PIN with anyone. Be aware of people standing too close.
Don’t delay: You only have 30 days to collect your money. After that, it goes back to the sender and they must send it again.
Stay alert for scams: If someone calls or sends an SMS asking for your PIN or reference number, it’s a scam. ABSA will never do this. Report fraud immediately on 0860 557 557.
Quick Reference Card – Save This!
0860 111 515
0860 557 557
R5,000 per day
30 days
Disclaimer: This information is provided for educational purposes and was last updated in September 2025. Financial regulations, fees, and requirements may change. Always verify current information with ABSA directly before making financial decisions. Not all retail locations may offer Cash Send withdrawal services – please check with the specific store beforehand.
ABSA Bank Limited is an Authorised Financial Services Provider (Registration No: 1986/004794/06) and registered credit provider (NCRCP7).
For complaints or disputes, contact the Financial Sector Conduct Authority (FSCA) at 0800 110 443 or visit www.fsca.co.za. You can also contact the Banking Ombudsman at 0860 800 900 or visit www.obssa.co.za
Want to Know Everything About ABSA Cash Send?
Check out our complete guide covering everything you need to know about ABSA Cash Send – from sending money to withdrawing, fees, limits, and troubleshooting.
HOW ABOUT INCLUDING SPAR / KWIKSPAR??
Excellent idea