In short: MultiChoice lets you schedule a disconnection that starts on your next payment date. On the DStv website go to My Products, pick the package, and use the Disconnect icon. You can do the same in the MyDStv app or on WhatsApp at 060 060 3788. Keep any confirmation or reference. Not financial advice.
Sources: DStv Help: How can I cancel my DStv Package/Service?; DStv Contact Us; MultiChoice Subscription Terms (SA & Lesotho).
What “cancel” means on DStv
DStv’s Help FAQ frames cancellation as scheduling a disconnection of the package or service. The disconnection takes effect on your next payment date. You can reconnect later on the same digital channels. That is different from only pausing a payment method. If you stop a debit order without disconnecting, you may still owe for an active subscription until the package is disconnected or paid another way.
Cancel on the website
- Sign in at dstv.com (South Africa)
- Open My Products
- Select the package you want to stop
- Look for the Disconnect icon and schedule the disconnection
- Confirm and save any on-screen reference, SMS or email
Menu labels can move; if you cannot see Disconnect, use the Help search for “cancel” or “disconnect” on the live site, or switch to the app / WhatsApp steps below.
Cancel in the MyDStv app
DStv’s cancel FAQ says you can schedule the same disconnection in the MyDStv app. Sign in, open the product or package you want to manage, and follow the Disconnect / schedule flow. Keep a screenshot of the confirmation and the effective date shown.
Cancel on WhatsApp
DStv Contact Us lists self-service WhatsApp at 060 060 3788. Save that number, send Hello, and use the menu prompts to manage your package or ask to disconnect. Prefer the number published on dstv.com/en-za/help/contact-us over a contact forwarded by a friend.
Other published self-service options on the same contact page include website live chat (07:00–23:00 daily on that page) and USSD *120*68584# for balance, errors and reconnect, not a substitute for following the Disconnect steps if you want the package to end.
When disconnection takes effect
The Help FAQ is clear: scheduled disconnection takes effect on your next payment date. MultiChoice’s Subscription Terms for individuals in South Africa and Lesotho also explain when a termination notice counts for a billing period: if notice is received at least five business days before the last day of the current billing period, termination can take effect on the last day of that period; otherwise it can roll to the last day of the next billing period. If you have already paid for a later period after termination takes effect, those terms say MultiChoice will refund those fees within 30 business days. Fixed-term package deals can have different early-exit rules. Read the agreement you signed.
Recurring payments vs full disconnect
Stopping a debit order or recurring payment is not always the same as disconnecting the package. Follow DStv’s Disconnect steps if you want the service to end on the next payment date, and keep proof. After disconnection, check your bank for any further DStv / MultiChoice deductions and raise them with DStv using the contact channels above if something still comes off.
If self-service fails
Use DStv’s published Contact Us options (WhatsApp, live chat, service centres, call centre hours on that page). Ask for a cancellation or disconnection reference in writing or SMS. Follow the contact options MultiChoice lists on its live Help and Contact pages, phone menus change.
Related
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Last checked: September 2026 against DStv Help (cancel package/service), DStv Contact Us and MultiChoice Subscription Terms. Menu labels can change. Confirm on MyDStv. Not financial advice.
I have two decoders how can I cancel one of then