In short: On the FNB app, “reverse payment” most often means a debit order dispute under My Debit Orders, not undoing a once-off EFT. FNB’s Registered Mandate FAQ (amended 13 April 2026) says you can dispute or reverse an RM debit order on the FNB Banking App (also Online, USSD, ATM, branch and call centre). If you dispute within 60 calendar days of a successful collection, FNB says the bank will immediately reverse that debit order. This is not the same as reversing an eWallet or recalling an EFT. Confirm on FNB. Not financial advice.
Sources: FNB Registered Mandate FAQs (amended 13 April 2026); FNB pricing guide on fnb.co.za.
App steps (FNB Registered Mandate FAQ)
- Log in to the FNB Banking App and select Accounts.
- Select the account that was debited, then Account Options.
- Select My Debit Orders.
- Select the debit order you want to dispute or reverse.
- Select Dispute.
- Choose a reason, then Continue.
- Confirm the details, then Confirm.
- Wait for the success screen.
FNB lists dispute reasons such as: not the allowed amount; not the date agreed to; not what I agreed to.
How long do you have, and how fast is the reverse?
For an RM debit order, FNB says the dispute for the full amount of the collection must be made within 60 calendar days from the successful collection date. After that, disputes cannot be accepted. A successful dispute inside that window: FNB says the debit order is reversed immediately. You cannot dispute the same RM collection again if you already disputed it.
Fees (check the live pricing guide)
FNB’s FAQ: the bank does not charge you when you lodge the dispute on app, USSD, online, ATM, call centre or branch. However, if the dispute is successfully processed, FNB may charge a dispute fee, and FNB may charge if you dispute a valid debit order. Open the current FNB pricing guide for rand amounts. Do not trust old blog figures.
Stop future collections
Disputing one collection is not the same as blocking the next ones. After an unauthorised RM debit, FNB says you can dispute the collection and then place a stop payment to block future collections. On the app: Accounts → Account Options → My Debit Orders → select the order → Stop, then follow the confirm screens. FNB says place a stop at least 5 business days before the next collection date, and that a stop payment instruction is valid for up to 12 months. Cancelling the underlying mandate usually still needs the creditor. FNB may charge a fee when it stops a collection. Confirm fees in the pricing guide.
FNB also warns that disputing or stopping a valid debit order can put you in breach of the underlying contract and may affect credit applications. FNB is not a party to that contract.
Other channels if the app fails
- Cellphone Banking: dial *120*321#, log in, then Bank → My Debit Orders.
- Online Banking → My Debit Orders tab.
- Call the number on the back of your card, or visit a branch.
What this is not
- Once-off EFT / PayShap / immediate payments: different rails. See can you reverse an EFT for the bank-by-bank picture.
- eWallet sent to the wrong number: different product and clock. See how to reverse FNB eWallet.
- DebiCheck collections may show related but separate options in My Debit Orders. Read the on-screen DebiCheck wording if that is what you see.
Last checked: September 2026 against FNB Registered Mandate FAQs (13 April 2026). Menus and fees change. Confirm in the FNB app and pricing guide. Not financial advice.