In short: On FNB, proof of payment is sent when you capture email and/or SMS details for a recipient or once-off payment. If you skipped that, open Payment History, select the successful payment, then Download or Send the Proof of Payment. FNB Online Banking also documents Proof of Payment Notifications, including create or resend and download or print. A fee may apply depending on your pricing option. Recipients should still confirm the credit in their own bank. Confirm live labels in the FNB App or Online Banking. Not financial advice.
Sources: FNB Payments – Cut-Off Times, Service Types and Business Rules (PDF); FNB Online Banking South Africa user guide (Proof of Payment Notifications; Verify an FNB Payment Notification) via fnb.co.za Online Banking help downloads; FNB Rates + Pricing on fnb.co.za.
How FNB describes Proof of Payment
FNB’s payments cut-off PDF answers “Am I able to send the recipient proof of payment?” directly. When you add a recipient to your Recipient List or create a once-off payment in Online Banking or the Banking App, you can enable Proof of Payment by email and/or SMS. If the payment succeeds, FNB says a proof of payment is sent automatically, even if you later pay that recipient from another channel. That is the cleanest path for landlords, schools and sellers who want an email the same day.
If you did not capture POP details when you paid
The same FNB PDF says you can select the payment in your Payment History and then Download or Send the Proof of Payment. Use that when:
- You forgot to add an email or cellphone at capture time.
- The recipient deleted the first message and needs it again.
- You need a file to attach yourself (for example WhatsApp or a portal upload).
FNB notes that, depending on your pricing option (for example Pay-As-You-Use or bundled pricing), a fee may be charged for sending a Proof of Payment. Check the latest Pricing Guide under Rates + Pricing on fnb.co.za for your account. Do not rely on a third-party fee table.
Online Banking: Proof of Payment Notifications
FNB’s Online Banking South Africa user guide covers Proof of Payment Notifications, including create or resend and download or print. After you log in at fnb.co.za, use Payment History or that notifications path. Menu names can change. If you cannot see Payment History, use Help inside Online Banking or Digital Banking Support numbers published on fnb.co.za.
Verify an FNB Payment Notification
FNB documents a public Verify Payments flow for people who receive an FNB payment notification and want to check it. The user guide steps are: open the FNB website, use Verify Payments (near the Login fields on the guide’s description), enter the details from the notification, then Verify. If you are still unsure, FNB points you to Digital Banking Support. Sellers and landlords should treat verification plus their own account credit as stronger than a screenshot alone.
What a useful POP should let you check
- Amount, date and payment status.
- Payer and recipient references.
- That the line in Payment History is successful, not failed or pending.
If an institution insists on a stamped statement instead of a POP, use FNB’s official statement channels or a branch process FNB publishes. Prefer the official FNB App or Online Banking only. Related: FNB to Capitec transfer time; bank transfer times hub.
Last checked: September 2026 against FNB Payments cut-off PDF (Download or Send Proof of Payment from Payment History; possible fee) and FNB Online Banking user guide themes (Proof of Payment Notifications; Verify Payments). Confirm live menu names and pricing in FNB. Not financial advice.