How to Reverse an FNB eWallet (2026)

In short: FNB’s eWallet page says you have up to 72 hours from when the funds were sent to reverse an eWallet, and a reversal may be possible if the recipient has not used all the money. The sender can start it on the FNB App, cellphone banking *120*321#, WhatsApp 087 392 5538, or the call centre on the same number. FNB limits you to 3 eWallet reversals per month and says you will be charged for all reversal attempts (see the live eWallet Pricing Guide). After 72 hours, FNB tells you to call 087 392 5538. If the recipient has evolved the eWallet, the ordinary eWallet reverse path does not apply. Confirm live. Not financial advice.

Sources: FNB eWallet; FNB eWallet Product Guidelines PDF. Hub: FNB eWallet send and collect.

What FNB will and will not reverse

• Window: up to 72 hours from send, on the current eWallet page.
• Balance: may work only if unused money is still in the eWallet. If part has been spent, FNB’s Product Guidelines point you to the call centre for a possible partial reverse.
• Cap: 3 eWallet reversals per month.
• Fee: charged for all reversal attempts. FNB does not print one rand amount on that FAQ. Open the eWallet Pricing Guide or the in-app fee line.
• Destination: Product Guidelines: FNB can only reverse into the account the money was sent from.
• Speed: Product Guidelines: a reversal may take up to an hour to reflect.

This is not the Absa CashSend 30-day window, and it is not an FNB debit-order dispute. Debit orders: reverse a debit order on the FNB app.

Official channels (from FNB)

FNB lists four ways for the sender to start a reverse:

1. FNB App (FNB names the app as a channel; menus move, use in-app search for Reversal or eWallet if the label is not obvious).
2. Cellphone banking: dial *120*321#.
3. WhatsApp: 087 392 5538.
4. Call centre: 087 392 5538.

WhatsApp steps FNB publishes:

1. Log in to WhatsApp.
2. Select Send Money and tap Continue.
3. Select Reversals and tap Continue.
4. Read the reversal rules and tap Continue.
5. Select the number to reverse and tap Continue.
6. Confirm details, select Reverse, then Continue.
7. Select a reason, then confirm again.

The Product Guidelines PDF still lists 087 575 9405 on some reverse answers. FNB’s live eWallet page lists 087 392 5538 for WhatsApp and the call centre. Dial the number on fnb.co.za/send-money/eWallet today, not a forwarded SMS.

After 72 hours, evolved wallets, Easy Zero

If 72 hours have passed, FNB says contact the eWallet call centre on 087 392 5538. That is assistance, not a promise the money comes back.

If the recipient has evolved the eWallet, FNB says any Send Money received there must follow the standard EFT reversal process and EFT reversal fees. The ordinary eWallet reverse does not apply. Product Guidelines: if the eWallet is linked or upgraded to an Easy Zero account, use the Electronic Funds Transfer recall process and the digital banking helpdesk on 087 575 0000.

If the eWallet was never activated, Product Guidelines: the recipient must activate within 14 days or funds return to the sender. Once it is active, there is no auto-reverse. You still use *120*321# or the call centre.

What to confirm live

• The 72-hour clock, the 3-per-month cap, and the attempt fee on FNB’s current eWallet page and Pricing Guide.
• Whether the recipient has already withdrawn, spent, or evolved the wallet.
• The contact number printed on fnb.co.za, not on a WhatsApp broadcast.

Collecting unused eWallet cash is a different job: FNB eWallet hub.

Last checked: September 2026 against FNB’s eWallet page and Product Guidelines PDF. Limits, fees and numbers change. Confirm on FNB before you act. Not financial advice.