Investec Travel offers a unique service for Investec Private Banking clients, providing exclusive and convenient travel packages designed to cater to their specific needs. This travel service goes above and beyond, offering visa-free destinations and visa-on-arrival options. To ensure a seamless booking experience, clients can book their trips online or consult with a dedicated travel specialist.
With the Investec Visa card, clients can access a wide range of visa-free and visa-on-arrival destinations, making international travel a breeze. In addition to the convenience it offers, Investec Travel also rewards its clients through the Investec Private Bank or Private Business Account. This enables them to earn unlimited Rewards points on qualifying transactions and account balances, which can then be redeemed for cash, vouchers, flights, and various other attractive incentives.
Investec Travel has a handpicked selection of travel packages to entice clients, ranging from enchanting Victoria Falls to the idyllic Maldives. These packages often include rewards points and discounts for clients, adding an extra layer of value to their travels. By offering exceptional deals and an unparalleled booking experience, Investec Travel ensures that its Private Banking clients can focus on what truly matters – the journey itself.
Investec Travel Services Overview
Booking Your Journey with Investec Travel
Investec offers a bespoke travel service exclusive to its private bank clients called Travel by Investec. This service allows clients to book their accommodations, flights, rental cars, and more, all in one convenient place. To book a trip, clients can either contact Travel by Investec by phone at +27 21 929 2800 (both domestic and international) or email them at [email protected] In case of emergency, clients can reach out to the emergency contact number at +27 83 649 9679.
Exclusive Benefits for Investec Clients
Investec clients enjoy various exclusive benefits while travelling. Some of the notable perks include:
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Unlimited lounge access: Simply by showing their Investec Visa card, clients gain access to over 1100 LoungeKey airport lounges worldwide, along with SAA-owned and Bidvest Premier departure lounges in South Africa.
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Preferential rates: When clients pay through their Investec Visa card, they earn Rewards points at a preferential rate with Travel by Investec.
Understanding Investec Rewards Points
Investec Rewards points are a way for Investec clients to earn monetary credit towards their travel bookings. For every 5,000 points redeemed, clients receive R250 in travel credit. Clients can redeem points to cover the entire cost or a fraction of their travel expenses, which include accommodations, flights, rental cars, and more.
Various offers and packages are available, such as a 7-night stay in Mauritius with a booking deadline of 31 January 2024 for travel dates between 11 April 2024 and 30 September 2024, with prices starting from R36,585 per person sharing.
In summary, the Investec Travel Services offer exclusive benefits to Explore Investec Private Bank clients who want to book their trips in a seamless and efficient manner. Clients can use their Investec Rewards points to make their travel more affordable while enjoying preferential rates and unparalleled access to airport lounges worldwide.
Using Your Investec Visa Card Abroad
Global Acceptance and Benefits
The Investec Visa card offers excellent convenience for South African travellers, as it is widely accepted at retailers worldwide and allows cardholders to withdraw cash at any Visa ATM. This global acceptance ensures a hassle-free experience for individuals venturing overseas. Furthermore, Investec offers access to exclusive travel packages in destinations like Turkey, Egypt, Thailand, Bali, Mauritius, Maldives, Seychelles, and Zanzibar for their cardholders.
In addition to the global acceptance, Investec Visa cardholders also enjoy complimentary local and international airport lounge access. To gain access, cardholders must present their boarding pass and physical Investec Visa card at the lounge entrance. Please note that the name on the boarding pass must match the name on the Investec Visa card.
Managing Your Account Overseas
When travelling abroad, Investec Private Bank Account holders can easily manage their accounts and keep track of their financial transactions. Here are some key aspects to consider when using your Investec Visa card overseas:
- Currency Conversion: When using the card for purchases or ATM withdrawals in a foreign currency, the transactions will be converted into South African Rand at the prevailing exchange rate.
- Cross-border Card Fees: Investec Visa cardholders must be aware of the associated cross-border card fees on transactions made abroad. These fees apply to in-store and online purchases, cash deposits, ATM withdrawals, and refunded transactions.
- Assistance with SARB: Investec can assist with your application to the South African Reserve Bank (SARB) regarding the Foreign Investment Allowance (FIA) if you require an allowance of over R10 million. This assistance is provided once you have been granted a Tax Clearance Certificate by the South African Revenue Service (SARS).
By utilising the benefits of the Investec Visa card and effectively managing their account while overseas, South African travellers can ensure a seamless and enjoyable travel experience.
Destination Guides
Exploring Mauritius as an Investec Customer
Mauritius, a beautiful island nation in the Indian Ocean, offers a perfect blend of stunning beaches, lush landscapes, and rich cultural experiences. As an Investec customer, you can benefit from exclusive travel packages tailored to your preferences. Travel by Investec provides access to luxurious accommodation and various activities, ensuring a memorable holiday experience.
For a taste of Mauritius’ natural beauty, explore its pristine white sand beaches or visit the lush botanical gardens at Pamplemousses. History lovers will appreciate the colonial architecture and vibrant markets in Port Louis, the capital city. Some popular attractions and activities in Mauritius include:
- Relaxing on the picturesque Ile aux Cerfs beach
- Exploring the natural wonders of the Black River Gorges National Park
- Experiencing the adventure of an underwater scooter ride
Unveiling the Wonders of Cape Town
Cape Town, situated at the southern tip of Africa, offers a diverse array of experiences for travellers. Investec clients can expect bespoke, top-quality travel arrangements provided by Travel by Investec. From scenic drives to cultural tours, Cape Town caters to a wide range of interests.
Table Mountain serves as the city’s iconic backdrop and provides breath-taking panoramic views of the city and beyond, which can be reached either by hiking or through the cable car ride. Vivid memories are also guaranteed when visiting the historical Robben Island, where Nelson Mandela was imprisoned. Other must-visit places in Cape Town include:
- Exploring the vibrant and historic Bo-Kaap neighbourhood
- Embarking on a wine-tasting tour through the scenic Cape Winelands
- Taking a stroll around the bustling V&A Waterfront
Discovering the Beaches of Thailand and Maldives
For those who appreciate beautiful sun-kissed beaches, Thailand and Maldives are idyllic destinations. Investec clients will find exclusive travel packages tailored to their needs through Travel by Investec, allowing them to explore these tropical paradises in style.
In Thailand, the stunning Phi Phi Islands are a must-visit, known for their crystal-clear waters perfect for snorkelling and diving. The island’s vibrant nightlife also guarantees a great time after the sun has set. On the other hand, the Maldives boasts an array of luxurious resorts situated on private coral islands, ensuring serenity and relaxation. Some memorable experiences to be enjoyed in Thailand and Maldives include:
- Witnessing the famous limestone cliffs and turquoise waters of Thailand’s Phang Nga Bay
- Diving with the exotic marine life in the warm waters of Maldives’ coral reefs
- Indulging in a rejuvenating spa treatment at one of the many luxurious resorts in the Maldives
Travel Planning and Requirements
Visa and Entry Essentials
When planning a trip with Investec Travel, it is vital to understand the visa and entry requirements for the destination country. Travellers must ensure they are compliant with all regulations and gather the necessary documents before committing to any bookings. It is advisable to stay updated on the latest entry requirements as they may change frequently due to global circumstances.
In addition, travellers should be aware of any transit countries, as these locations may also require additional documentation. Utilising Investec Travel’s booking platform allows clients to earn and redeem Investec Rewards points for flights and car rentals, simplifying the process and offering competitive rates.
Health and Safety Advisories
The health and safety of travellers is a top priority. As such, travellers should stay informed about health advisories and safety precautions for their destination. This includes being aware of any necessary vaccinations that should be administered before the trip.
Moreover, travellers must comply with the relevant Covid-19 travel regulations for both their destination country and any transit countries. Ensure you have any required Covid-19 tests and carry proof of vaccination or recovery, if applicable.
Investec Travel offers 24/7 emergency assistance for its clients, ensuring peace of mind throughout the journey. Clients should also consider acquiring travel insurance, which can provide additional protection. For example, Investec Visa cardholders can receive complimentary travel insurance from Bryte Travel when purchasing tickets for an international trip that starts and ends in South Africa.
In conclusion, thorough planning, staying informed about visa and entry essentials, health and safety advisories, and leveraging Investec Travel’s services can significantly enhance the travel experience – ensuring a smooth, safe and enjoyable trip.
Navigating Travel Challenges
As the world of travel slowly recovers, Investec travellers might encounter various challenges during their trips. This section will discuss practical tips for dealing with delays, cancellations, and lost baggage so that your journey remains as smooth as possible.
Dealing with Delays and Cancellations
Due to the ever-changing travel landscape, it’s essential to plan for potential delays and cancellations. Here are some tips to help you manage these challenges:
- Be proactive: Regularly check your flight or train status for any updates, as well as verify the airline or provider’s requirements before you leave home.
- Travel insurance: Invest in a comprehensive travel insurance plan that covers delays, cancellations, and other disruptions. This can provide you with peace of mind and financial support when you need it most.
- Stay informed: Make use of Investec’s expert travel team, who can assist with the latest alerts and information about your destination, and provide guidance on how to navigate any complications.
Lost Baggage Assistance
In the unfortunate event of lost or mishandled baggage, follow these steps to address the situation:
- Report to the airport staff: Immediately contact the baggage claim or lost luggage desk at the arrival airport. They will assist in filing a claim and provide advice on next steps.
- Keep track of your luggage details: Note the luggage tag number, description, and contents, as these will be needed to track your baggage and support your insurance claim, if necessary.
- Stay in touch with the carrier: Regularly follow up with the airline or transportation provider about the status of your luggage.
Moreover, ensure that your travel insurance policy covers lost or damaged baggage, and it’s a good idea to pack essential items such as medication and important documents in your carry-on to avoid loss. By keeping these tips in mind, Investec travellers can confidently navigate the challenges of delays, cancellations, and lost baggage in their journeys.
Investec Client Support on the Move
24/7 Global Client Support Centre
Investec understands the importance of providing top-notch client support, especially for those who require assistance while travelling. To cater to these needs, the Global Client Support Centre offers 24/7 assistance to travellers. This ensures that clients have access to support during their journeys, irrespective of the time of day or their location. Customers within South Africa can contact the support centre on +27 21 929 2800, while international travellers outside of South Africa can dial the same number. In case of emergencies, clients are encouraged to use the emergency contact number, which is +27 83 649 9679.
Accessing Help via Investec Online and Email
Aside from phone support, Investec also offers support through Investec Online and email channels. Clients in need of assistance can access help easily through the online platform, which is designed to be user-friendly and helpful for urgent queries or concerns.
By providing flexible and responsive support channels, Investec ensures a seamless travel experience for clients, enabling them to focus on their journeys while having peace of mind knowing assistance is just a call or an email away.
Exclusive Travel Perks for Investec Clients
Investec clients who use their Visa card for making travel payments can enjoy a variety of exclusive benefits and rewards. In this section, we will discuss the key perks such as Complimentary Airport Lounge Access and Special Arrangements with Bidvest Premier Lounges.
Complimentary Airport Lounge Access
Investec’s complimentary airport lounge benefit provides clients with access to over 1,100 select airport lounges worldwide. These lounges offer a tranquil space to relax before a flight, complete with snacks and beverages, to enhance the travel experience and reduce stress. To gain access to these lounges, clients simply need to use their Investec Visa card.
Some benefits of the airport lounges include:
- Quiet and comfortable spaces for relaxation
- Complimentary snacks and beverages
- Improved overall travel experience
Special Arrangements with Bidvest Premier Lounges
In addition to the complimentary access to airport lounges, Investec clients enjoy unlimited access to all South African Airways (SAA) owned and Bidvest Premier lounges. These lounges provide travellers with exclusive services and amenities, ensuring a more enjoyable and stress-free journey.
| Feature | Bidvest Premier Lounges |
|---|---|
| Access | Unlimited access to all SAA-owned and Bidvest Premier lounges |
| Amenities | Comfortable seating, refreshments, WiFi and more |
| Locations | Available in selected South African airports |
Through these exclusive travel perks, Investec clients can enjoy a smoother and more comfortable travel experience while simultaneously earning rewards points for every transaction made with their Investec Visa card.
Redeeming Investec Rewards
Turning Points into Holidays and Adventure
Investec Rewards program offers a great opportunity for clients to turn their earned points into memorable holidays and exciting adventure activities. By paying for travel with an Investec Visa card, clients can earn rewards points at a preferential rate at Travel by Investec. Not only can these points be redeemed for flights, accommodation, and rental cars, but they can also be spent on various adventure-based experiences.
To make the most of these reward points, clients can:
- Redeem 5,000 points for a R250 travel credit applied towards their trips
- Explore a wide range of partner offerings, including unique adventure activities and exciting holiday destinations
- Use a simple redemption ratio of 20 Rewards points for one rand, which can be applied at various partner locations
How to Redeem Your Investec Rewards Effectively
Redeeming Investec Rewards points is an easy and straightforward process. Clients can choose from several options to effectively make use of their rewards:
- Online redemption: Points can be redeemed by visiting Investec’s website and logging into their account
- Investec App: Rewards points can be conveniently redeemed using the Investec mobile app, available for iOS and Android devices
- Global Client Support Centre: Clients who prefer to speak to a representative can redeem their points by calling Investec’s Global Client Support Centre
- Travel by Investec: For travel-related redemptions, clients can directly contact Travel by Investec to enjoy a seamless booking experience
Investec clients are also encouraged to periodically check the Investec Rewards offerings for new partner locations, retailers, and exclusive experiences, ensuring that they continue to obtain maximum value from their rewards points.
Unique South African Destinations
The Charm of George
Located in the heart of South Africa’s picturesque Garden Route, George is a true gem offering both natural beauty and rich history. Nestled between the Outeniqua Mountains and the charming coast, this prime location allows visitors to experience diverse landscapes within a short drive. One can explore the city’s majestic mountains, lush forests, and pristine beaches in a single day.
A visit to Victoria Bay is a must for surf enthusiasts seeking consistent waves in a breathtaking setting. The Outeniqua Transport Museum provides a fascinating insight into the region’s railway history, showcasing a collection of over 20 vintage locomotives and coaches.
While in George, don’t miss a trip to the Ostrich Farm where you can get up close with these unique birds and learn about their importance to the area’s economy.
Cultural Experiences in Durban
Durban, often referred to as South Africa’s playground, offers an enticing blend of nightlife, restaurants, shopping and adventure activities to visitors. The city’s distinct Asian character adds a unique flair, making Durban a truly multicultural destination.
Begin your Durban adventure with a stroll along the iconic Golden Mile beachfront, offering stunning ocean views and a vibrant atmosphere. For an authentic shopping experience, head to Victoria Street Market where you’ll find a vast array of spices, fabrics, and souvenirs.
In addition to its diverse shopping scene, Durban is also home to various historical and cultural sites. Visit the insightful KwaMuhle Museum, which showcases the history of the city and its inhabitants during the apartheid era. For a taste of the local art scene, browse through the creations at the Durban Art Gallery and meet South African artists at their finest.
To wrap up the Durban experience, savour the city’s famous bunny chow – a hollowed-out loaf of bread filled with spicy curry, a must-try for any food enthusiast!
Life Beyond Banking with Investec Private and Business Accounts
Lifestyle Privileges for Account Holders
Investec Private Business Account offers a seamless banking experience tailored for private businesses, that goes beyond traditional banking services. Account holders enjoy a range of lifestyle benefits designed to make their lives more comfortable and convenient.
One such benefit is the access to more than 1,100 LoungeKey airport lounges worldwide, along with SAA and Bidvest Premier domestic and international departure lounges in South Africa. Just by showing the Investec Visa card, account holders can enjoy unlimited visits to these lounges, ensuring a pleasant travel experience.
In addition, Investec Private and Business Account holders can enjoy exclusive travel rewards. For every 5,000 points redeemed, members receive R250 towards their travel expenses. This makes travelling more budget-friendly and allows the account holder to explore more destinations with ease.
Growing Your Business with Travel Opportunities
Investec Private Business Account stands out through its sophisticated transactional capabilities and 24/7 service, which have been specially developed by entrepreneurs for entrepreneurs. Moreover, it offers market-leading rates, making it easier for business owners to grow and develop their ventures.
Investec recognises the importance of travel for business growth, and the numerous benefits afforded to account holders serve to facilitate this growth. Offering unlimited access to airport lounges and travel rewards provide an opportunity for business owners to establish new connections, expand their market reach and access international resources.
By choosing Investec Private Business Account, entrepreneurs get the support and services they need to drive their businesses forward while enjoying a premium banking and travel experience.
Customer Testimonials and Experiences
Investec Travel has received positive feedback from clients praising the quality of its service. One such account can be found on hellopeter.com, where a customer awarded the company 5 stars. The client, who had a rare travel need, expressed their gratitude towards Erica Muller, an Investec Travel representative, for exceptional assistance. The representative made special arrangements for the customer’s medical device, which exceeded the permitted carry-on luggage weight limit1.
Investec has also garnered praise on Trustpilot, with a reviewer complimenting the company’s user-friendly website, efficient service and easy-to-understand products2. Many customers appreciate the comprehensive support and personalised experience provided by Investec Travel.
The Investec Travel team is noted for being a group of exceptional travel specialists, offering 24/7 emergency assistance3. Their service caters to those who travel for diverse reasons, such as business or leisure, making Investec Travel a consistently valuable companion to a wide range of clients.
In summary, Investec Travel clients are generally satisfied with the services offered and appreciate the attention to detail, personalised assistance, and efficient problem resolution provided by Investec staff. The excellent customer service that the company delivers has been instrumental in building trust and a solid reputation.