The Future of Convenience: South Africa’s Smart ID and Passport Bank Applications

In the quest for convenience, South Africans have long awaited a more straightforward way to apply for and receive their Smart IDs and passports. Currently, this service is limited to just 30 branches across central banks, but change is on the horizon.

A Pilot Program Poised for Expansion

After a successful pilot program, the Department of Home Affairs is gearing up to expand these services. With the pilot set to conclude by March 2024, the Minister of Home Affairs, Aaron Motsoaledi, has shared promising news. Backed by The Banking Association of South Africa, 40 bank branches are preparing to join this innovative venture.

Eight Years of Progressive Service

Since its inception in 2015, the eHome Affairs pilot with banks has transformed how South Africans interact with government services. By allowing banking customers to book appointments and process documents digitally, the need to visit a Home Affairs office is becoming a thing of the past.

The Impact So Far

With over 3.5 million South Africans already utilizing these services through the bank branch system, the program’s effectiveness is clear. The initial plan was to add 43 new branches by March 2023. Despite delays and an extension to September 2023, the commitment to expand remains unwavering.

Branch Breakdown: A Closer Look

As we anticipate the full rollout of this program, one can’t help but wonder: How will this change the landscape of governmental services in South Africa? Are we looking at a new era of convenience and efficiency?

Standard Bank

BankAddressContact Number
Standard Bank Kathu MallShop 62 Village Walk Shopping Centre Kathu, Hendrik Van Eck Street, Postmasburg053 723 9610
Standard Bank CenturionCnr Lenchen and Old Johannesburg Rd Centurion Lifestyle Centre012 671 4042
Standard Bank Killarney MallKillarney Mall, Riviera Rd, Killarney, Johannesburg011 486 0002
Standard Bank Kingsmead1 Kingsmead Way, Durban031 308 7900
Standard Bank Jubilee MallShop no. 47 Jubilee Mall corner Jubliee and Harry Gwala Road Temba Hammanskraal011 351 7814
Standard Bank Canal WalkShop 599, Upper Level, Canal Walk Shopping Center, Century Blvd, Century City021 529 8216
Standard Bank Mitchell’s Plain PromenadeCorner AZ Berman Road And Morgenster Road, Mitchell’s Plain0860 123 000
Standard Bank Simmonds Street5 Simmonds St, Selby, Johannesburg.011 631 1624 / 011 639 4205
Standard Bank Newton Park1 Pickering St Newton Park Port Elizabeth041 404 8319


BankAddressContact Number
FNB BurgersfortShop 55 Twin City Complex Dirk Winterbach Street Burgersfort072 457 8619 / 013 216 0098
FNB Centurion Lifestyle CentreCnr Lenchen and Old Johannesburg Rd Centurion Lifestyle Centre Centurion066 460 0530 / 012 653 2661
FNB CornubiaShop U56, Cornubia Boulevard, Cnr N2 Highway & M41, Durban031 308 7900
FNB Glen Shopping CentreShop U2, The Glen Shopping Centre, Glenvista061 495 4441
FNB GreenpointShop 1 & 2, ERF 176300, Media Quarter, Somerset Road, Greenpoint087 345 6090
FNB LynwoodShop L04 Upper-level Cnr Simon Vermooten & Lynnwood Rd Equestria Pretoria066 460 0130
FNB Merchant Place4 Merchant Place c/o Rivonia and Freedman Dr Sandton066 290 3307


BankAddressContact Number
Nedbank ArcadiaShop 25, Nedbank Plaza, Beatrix Street, Arcadia066 460 0122
Nedbank Constantia Kloof16 Constantia Boulevard Constantia Kloof Roodepoort011 639 4208
Nedbank NelspruitShop 65 The Crossing Shopping Centre c/o Samora Machel and Madiba Drive Nelspruit081 336 5941
Nedbank Rivonia135 Rivonia Road, Sandown, Sandton066 290 3257
Nedbank St George’s MallShop 3 The Box, St Georges Mall c/o Riebeeck Street0800 555 111
Nedbank Durban North57 Adelaide Tambo Dr, Durban North, 40510800 555 111


BankAddressContact Number
Absa Centurion Lifestyle CentreShop 36 c/o Lenchen and Old Johannesburg Road Centurion Lifestyle Centre Centurion066 460 0356
Absa Key West KrugersdorpShop 80 Key West Shopping Centre cnr Paardekraal Drive and Viljoen Street Krugersdorp079 900 6457
Absa Sandton CityCnr Rivonia Road and 5th Street Sandton066 290 3314
Absa Port Elizabeth682 Cnr. Bagshaw & Govan Mbeki Avenue, Port Elizabeth041 404 8319
Absa StellenboschOude Bloemhof Building, Cnr Plein And Ryneveld Streets, Stellenbosch021 809 2311
Absa TowersCnr Commissioner And Troye Streets, Johannesburg011 350 4111

Other banks

BankAddressContact Number
Discovery Bank Head Office1 Discovery Place, c/o Rivonia Road and Katherine Street, Sandton0860 998 877
Investec Bank Sandown100 Grayston Dr Sandown Sandton011 286 7000

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