Absa Funeral Cover: Comprehensive Guide to Safeguarding Your Family’s Future

Absa Funeral Cover is a financial product offered by Absa Bank, a prominent financial services provider headquartered in South Africa. Recognising the emotional and financial burden that the loss of a loved one can bring, Absa has developed a range of funeral cover options designed to provide financial support during such difficult times. Their plans are structured to afford clients the flexibility to choose a cover that best meets their personal needs and resources.

The plans begin with daily premiums as low as R2.10, making it an accessible option for individuals seeking financial assurance for funeral expenses. Absa ensures that the process of selecting and utilising their funeral cover is straightforward, with additional benefits that can be tailored to the policyholder’s preferences, such as grocery, unveiling, and after-funeral expenses. With an online platform available for both obtaining quotes and the management of policies, customers are offered convenience in planning and maintaining their funeral cover.

With a focus on inclusivity, Absa Funeral Cover caters for families, providing the option to include children and a spouse under a single policy. For accidental death, the plan is robust, offering substantial cover amounts that can provide significant financial assistance in the wake of unexpected tragedies. By focusing on thoughtful benefit structures and manageable premiums, Absa demonstrates an understanding of the varied needs of South African families when it comes to funeral planning and associated costs.

Understanding Absa Funeral Cover

Absa offers various funeral cover options designed to accommodate individual needs and budgets, including extended family members in its plans.

Features of Absa Funeral Cover

Absa Funeral Cover is known for its flexibility and inclusivity. Policyholders have the liberty to add up to eight extended family members to their plan. This can encompass parents, in-laws, siblings, aunts, uncles, nieces, nephews, cousins, grandparents, grandchildren, great-grandparents, and even employees. Cover amounts can range from R6,000 to R100,000, ensuring that there is a plan suited to different financial situations.

  • Flexibility: Adjust the cover to include various family members.
  • Accessibility: Suitable for anyone under 65, with no medical examinations required.

Types of Funeral Plans Available

Absa Flexi Funeral Plan: This plan offers cover for the main member and allows the inclusion of a spouse and children at varying levels of cover based on the chosen premium.

Islamic Flexi Value Bundle: Tailored to meet the requirements of the Islamic community, this bundle is compliant with Islamic laws and provides appropriate funeral cover.

Gold Value Bundle: Aimed at offering a higher level of cover, the Gold Value Bundle includes additional benefits and a more comprehensive cover amount.

Ultimate Protector: As the premium offering, the Ultimate Protector provides the highest amount of cover along with exclusive benefits for policyholders seeking extensive protection.

  • Affordability: Premiums start from as low as R70 a month for R20,000 life cover for the individual.
  • Family Cover Options: Premiums are adjusted based on the cover amount required for the family, with choices that accommodate different budget levels.

These plans are structured to provide peace of mind and financial security to individuals and families when dealing with the loss of a loved one, ensuring that funeral expenses do not become a burden.

Eligibility and Cover Options

The Absa Funeral Cover provides financial protection for the main member and their family, affording a dignified send-off. Policy options cater to immediate family members and can be extended to include a broader circle of relatives.

Main Member and Family Cover

The primary policyholder, referred to as the main member, can secure funeral cover that provides a payout of up to R100,000. Spouse: A spouse is eligible under the same plan, with the cover amount matching that of the main member. Children: Dependent children may also receive coverage, typically up to R50,000 each, ensuring the family unit is comprehensively protected during times of loss.

Extended Family Members Inclusion

Extended Family Members: Policyholders have the option to extend coverage to include up to eight additional relatives. This can encompass siblings, aunts, uncles, and parents-in-law, providing a sense of security for the wider family network. Each extended family member included under the policy can receive up to R50,000 in funeral cover.

Benefits and Payouts

Absa Funeral Cover provides financial support to policyholders by offering structured benefits and payouts upon death. These aids mitigate funeral expenses and help sustain dependants after the loss of a family member.

Lump Sum Payouts and Limits

Absa Funeral Cover ensures that a designated lump sum is paid out upon the death of the insured. Policyholders can choose cover amounts that range from R10,000 to R100,000, depending on their chosen plan. The key feature is the guaranteed payment of these funds, which are meant to cover funeral expenses without undue delay. For child dependants, the cover can extend up to R50,000. In the event of accidental death, beneficiaries may receive a double payout, effectively increasing the financial support provided.

Additional Benefits

Beyond the lump sum, Absa Funeral Cover includes other forms of assistance:

  • Transportation of Mortal Remains: Transporting the deceased to the nearest funeral home within South Africa is included, incurring no additional costs to the policyholder.
  • After-Funeral Benefit: The support extends post-funeral to assist families as they navigate through their period of adjustment.

To claim these benefits, the beneficiary must submit a formal funeral claim with required documentation. Absa aims to evaluate and finalise claims promptly, ensuring beneficiaries are supported when it matters most.

Premiums and Payment Methods

Understanding the structure of premiums and the payment options available is crucial for policyholders of Absa Funeral Cover. Premium costs are directly influenced by the policyholder’s age and desired cover amount, and can be fine-tuned to suit individual financial circumstances.

Calculating Your Premiums

Premiums for Absa Funeral Cover are determined by the age of the insured and the amount of coverage selected. For example, a policyholder can select coverage ranging from R10,000 to R60,000. It is also noted that premiums for adding a spouse to the policy start from as low as R2.10 per day, which may vary based on the chosen cover amount. The plan ensures that premiums like the R10 per month provide an accessible option for a wide range of budgets.

Age RangeMinimum CoveragePremium Starting From

Flexible Payment Options

Absa Funeral Cover accommodates different payment methods to ensure the policy remains approachable and manageable. Policyholders may opt for monthly or annual premium payments, allowing for greater flexibility in financial planning. Payment can typically be made via direct debits or through traditional banking methods. For those selecting the convenience of monthly payments, methods in place ensure this process is as straightforward as possible.

  • Monthly Payments: Direct debits from a bank account.
  • Annual Payments: Single annual payment for those who prefer to manage their premiums yearly.

Claims Process

The Claims Process for Absa funeral cover is designed to be straightforward, providing policyholders with clear steps to follow in the event of a death. Policyholders must report the death, provide necessary documentation, and understand the timeline for claim payouts.

Reporting a Death

When a policyholder or next of kin needs to report a death, they must first obtain a completed claim form from Absa. They must then notify Absa of the deceased individual by providing the necessary details as outlined in their policy.

Documentation Required for Claims

Policyholders are required to supply the following documents to proceed with a claim:

  • The completed Absa claim form: This form must be filled out by the claimant with relevant sections duly completed.
  • Notification of Death: The claimant needs to fill out form BI 1663.
  • Death Certificate: A certified copy of the death certificate must be provided.
  • Identification Documents: Copies of the identification documents for both the claimant and the deceased are necessary.
  • Banking Details: If the claim payout is to go to an account with a different bank, the claimant should provide their banking details along with proof of residence.
  • Additional Documents if applicable: Depending on the circumstances of the death, additional documents such as a police report may be necessary. For the execution of the payout, a Letter of Authority may also be required.

Claim Payout Timeline

Once Absa has received the completed claim form along with all the required documentation, an assessor will evaluate the claim. The policyholder or claimant will then be notified of the outcome. It is important to provide accurate and comprehensive documentation to ensure a smooth process and avoid delays in the claim payout timeline. Absa endeavours to finalise claims promptly, though the specific timeline will depend on the completion of the claims assessment.

Terms, Conditions, and Waiting Periods

When considering Absa Funeral Cover, potential policyholders should be thoroughly informed about the specific policy terms, conditions, and applicable waiting periods. The understanding of these factors is critical in managing expectations and ensuring beneficiaries can successfully claim when the need arises.

Policy Terms and Exclusions

Absa Funeral Cover offers a financial safety net for the policyholder’s family in the event of death. Cover ranges from R10,000 to R60,000, with the possibility to include immediate and extended family members. Exclusions apply under certain circumstances:

  • Suicide: There is typically a 12-month waiting period before the policy will pay out in the event of the policyholder’s suicide.
  • Age Limitation: Individuals must be between 18 and 70 years old to initiate cover, with some plans allowing individuals to be covered up to the age of 65.

Understanding the Waiting Period

A crucial aspect of the Absa Funeral Cover is the waiting period that applies before the policy benefits are fully active:

  • Natural Causes: There is often a specified waiting period before cover for death due to natural causes comes into effect, which is standard practice to prevent fraud.
  • Accidental Death: In contrast, cover for accidental death may not be subject to a waiting period, yielding immediate benefits—sometimes even double payouts—for accidental death of the main member.

In any case, policyholders must review their individual agreements to determine the exact waiting periods applicable to their specific funeral cover.

Contact and Support

In order to facilitate customer support, Absa provides several accessible channels for both potential and existing policyholders to get in touch with them. These channels are designed to offer convenience and efficiency when it comes to addressing queries and receiving assistance.

Getting in Touch with Absa

Customers can contact Absa through various methods:

  • WhatsApp: Add Absa Life at 0860 227 253 as a contact and start a chat by sending “Hi”.
  • Email: Queries can be sent to Absa’s dedicated email for funeral cover issues at [email protected].
  • Telephone: For direct voice support, Absa Funeral Cover assistance is available at 0860 227 253.

Addressing Queries and Concerns

When it comes to addressing queries and concerns:

  • Absa Online: Policyholders and interested customers can utilise the Absa website to find information or complete an online form for a call back from the support team.
  • Absa Branch: For in-person assistance, customers can visit any Absa branch. Staff there are prepared to handle a range of concerns from policy inquiries to the claims process.
  • Email Follow-up: Customers are encouraged to use the email provided for a detailed record of the communication and for non-urgent queries that may require a comprehensive response.

Additional Financial Products

Absa’s insurance portfolio extends beyond funeral cover to include pivotal financial safety nets. These products are designed to cushion clients against unforeseen financial burdens that may arise from credit liabilities or health emergencies.

Credit and Overdraft Protection

With Credit Protection, Absa ensures that clients’ outstanding credit balances are cleared in the event of death, disability or unemployment. This service is vital to prevent debt from becoming a burden to the estate or family members. For overdraft users, Absa provides protection that covers the repayment of the overdraft should such unforeseeable events occur.

  • Coverage: Absa Credit Protection provides a safety net for debts up to R1 Million.
  • Eligibility: Borrowers are eligible for this protection alongside their credit agreement.

Accidental Disability and Critical Illness Cover

Absa offers coverage for Accidental Disability, ensuring financial support when an accident leads to a disabling condition that affects the client’s ability to earn an income. Critical Illness Cover is designed to provide a lump-sum payment upon diagnosis of severe illnesses.

  • Illness Coverage: Absa’s umbrella for Critical Illness includes illnesses with benefits potentially reaching up to R6 Million.
  • Accidental Disability: This cover provides financial security in case of sudden disability due to an accident.

How to Get Started

Before diving into the specifics of obtaining Absa Funeral Cover, it’s key to understand that the initial steps involve requesting an online quote and completing the application process. These procedures are streamlined for convenience and do not typically necessitate medical examinations.

Requesting a Quote Online

Individuals looking to get Absa Funeral Cover can start by requesting an online quote through the Absa website. The process is straightforward:

  1. Navigate to the Absa Funeral Cover page.
  2. Click on the option to Get a Quote Online.
  3. Fill in the required personal details, ensuring accuracy to receive a precise quote. Health questions may be part of the enquiry, but no medical examinations are needed.

By providing the necessary information, individuals receive an instant quote for the desired cover, making this an efficient first step in securing funeral insurance.

Completing the Application Process

Once the quote is satisfactory, applicants can proceed with the following steps:

  1. Complete the application form found on the Absa Website. This usually includes personal information, cover options, and details of the beneficiaries.
  2. Ensure that all provided information is correct and complete to avoid any delays or issues in the policy activation.
  3. Submit the application alongside the first premium payment to officially start the cover. The Absa website guides applicants through this process with a step-by-step approach.

Once the application process is completed successfully, the coverage begins, offering financial protection and peace of mind for the policyholder’s loved ones.


Absa’s Funeral Cover provides a financial safeguard against the inevitable costs arising from a loved one’s passing. In the context of life insurance business, it offers a pragmatic approach for individuals to manage their funeral expenses proactively. Customers who have diligently paid their premiums for a period of five or more years can be assured that coverage for their loved ones will persist.

This product reflects an understanding of what can offer peace of mind to someone looking for a reputable financial services provider. Absa is recognised in South Africa’s Customer Satisfaction Index for their commitment and innovation in financial products.

Absa allows customers the flexibility to tailor their funeral cover, acknowledging the unique requirements of each policyholder. The option for consumers to add family members and select a suitable cover amount underscores the customizable nature of their policies. Such adaptability is crucial in a market that values personalised financial services.

Key Features:

  • Full Cover: Available from day one with pre-existing comparable cover.
  • Extended Family: Provision to include multiple family members.
  • Underwriting Process: A factor determining the premium amount.

Their online reviews and feedback on platforms like hellopeter.com indicate past experiences of policyholders, highlighting quick claims processing as a noticeable advantage of Absa Funeral Cover.

The role of Absa in the life insurance sector demonstrates a comprehensive approach to addressing the needs of their clients, with their offers evidently aligned to provide a secure and accommodating option for managing a sensitive, albeit essential, aspect of life’s journey.

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