Quick facts: Capitec offers device insurance through its banking app. Cover includes accidental damage, theft, and loss for smartphones and tablets. Premiums start from around R49 per month depending on the device value.
Table of Contents
- What Is Capitec Cellphone Insurance?
- What Is Covered?
- How Much Does It Cost?
- How to Apply
- How to Claim
- Alternatives
What Is Capitec Cellphone Insurance?
Capitec offers device insurance as part of its product range. The insurance is underwritten by a licensed insurer and can be managed through the Capitec Banking App. It covers smartphones, tablets, and other portable devices against accidental damage, theft, and loss.
This is a standalone insurance product. You do not need to have bought your phone from Capitec or through Capitec Connect to insure it.
What Is Covered?
- Accidental damage: Cracked screen, water damage, drops
- Theft: If your phone is stolen (police case number required)
- Loss: Some plans cover loss of device
- Electrical and mechanical breakdown: After the manufacturer’s warranty expires
What Is NOT Covered
- Cosmetic damage that does not affect the phone’s function (scratches, dents)
- Damage caused intentionally
- Pre-existing damage (damage before you took out the policy)
- Accessories (chargers, earphones, cases)
- Devices older than 5 years
How Much Does Capitec Cellphone Insurance Cost?
Premiums depend on the value and type of your device:
| Device Value | Approximate Monthly Premium |
|---|---|
| Up to R3,000 | From R49/month |
| R3,001 – R8,000 | From R79/month |
| R8,001 – R15,000 | From R119/month |
| R15,001 – R25,000 | From R169/month |
| R25,001+ | From R229/month |
Excess: You will pay an excess (own contribution) when claiming. This is typically between R250 and R1,000 depending on the device and the type of claim. Theft claims usually have a higher excess than accidental damage claims.
How to Apply for Capitec Cellphone Insurance
- Open the Capitec Banking App
- Tap Insure or navigate to Insurance products
- Select Device Insurance
- Enter your device details (make, model, IMEI number)
- Choose your cover level
- Review the premium and excess amounts
- Accept the terms and confirm
- Your premium is deducted monthly from your Capitec account
Where to find your IMEI number: Dial *#06# on your phone, or go to Settings > About Phone > IMEI.
How to Claim
- Report the incident as soon as possible (within 48 hours for theft)
- For theft: open a police case at your nearest SAPS station and get a case number
- Contact Capitec’s insurance claims line or submit through the app
- Provide your policy details, IMEI number, and description of what happened
- Pay the excess amount
- Receive a replacement device or repair authorisation
Claim turnaround: Most claims are processed within 3 to 5 working days after all documents are submitted.
Alternative Cellphone Insurance Options
| Provider | From (per month) | Key Feature |
|---|---|---|
| Vodacom Device Insurance | R59 | Covers Vodacom-purchased devices |
| MTN Device Insurance | R55 | Covers MTN-purchased devices |
| Pineapple Insurance | R49 | App-based, any device |
| Naked Insurance | R55 | Covers multiple devices on one policy |
| King Price | R45 | Decreasing premiums over time |
Tip: Check if your device is already covered under your home contents insurance. Some home insurance policies include portable possessions cover, which may be cheaper than standalone device insurance.
Disclaimer: This information is for educational purposes only. Premiums and cover details may change. Verify current details with Capitec. CodeCash.co.za is not affiliated with Capitec Bank.