Quick Facts

• Cover from R25 per month on the app
• Cover up to 21 family members on one plan
• No medical tests needed
• Claims paid within 24 hours to Capitec accounts
• Underwritten by Capitec Life (Licensed FSP 54090)

What is Capitec Funeral Cover?

Capitec Funeral Cover is insurance that pays money when someone dies. This money helps pay for the funeral costs. You pay a small amount every month. When someone on your plan dies, Capitec pays out money.

The cover is underwritten by Capitec Life Limited. This is a licensed insurance company with FSP number 54090. This means it is legal and safe. The Financial Sector Conduct Authority (FSCA) watches over them.

Key facts:

• You can get up to R100,000 cover
• You can add up to 21 family members
• You don’t need medical tests
• You apply on the Capitec app or at a branch

💰 How Much Does Capitec Funeral Cover Cost?

The cost depends on how much cover you want and who you add to your plan. Capitec works it out for you.

Starting Prices (as of October 2025):

Where You Apply	Starting Cost Per Month
On the Capitec Banking App	From R25
At a Capitec Branch	From R40

What Makes Your Cost Go Up or Down:

• How much cover you want – More money means higher cost
• How many people you add – More people means higher cost
• Ages of people – Older people cost more to cover

Who Can Get Capitec Funeral Cover?

You can get cover if you:

• Are 18 years or older
• Are a South African resident
• Have a valid South African ID
• Have a bank account (Capitec or another bank)

Who You Can Add to Your Plan:

You can cover up to 21 family members on one plan:

Family Member	How Many You Can Add
Your spouse/partner	1 person
Your parents or in-laws	Up to 4 people
Your children or stepchildren	Up to 8 children
Extended family (siblings, grandparents, etc.)	Up to 8 people

✅ What Benefits Do You Get?

Capitec Funeral Cover comes with several helpful benefits:

1. Double Money for Accidental Death

If someone dies in an accident, Capitec pays out double the cover amount. This starts from day one. No waiting period. For children, this follows the legal limits.

2. Body Transport Service (Repatriation)

Capitec will transport the body from where the person died to the funeral home. This works if death happens in:

• South Africa
• Namibia
• Zimbabwe
• Botswana
• Eswatini (Swaziland)
• Lesotho
• Mozambique

Call 0860 77 75 54 to arrange this service.

3. Newborn Baby Cover (Premium Waiver)

When you have a new baby, Capitec gives you 6 months free cover for that baby. You must give them the unabridged birth certificate within 3 months of birth or adoption.

4. Waiting Period Waiver (When You Switch)

If you switch from another funeral plan to Capitec:

• If you finished your old waiting period, Capitec drops theirs
• If you partly finished it, Capitec shortens theirs by the same time

5. Pause Your Cover

If you have money problems, you can pause your cover for up to 6 months. You don’t pay anything during this time. But you also have no cover during this time. After 24 months, you can pause again if needed.

6. Death Premium Waiver

If you (the main person on the plan) die within 12 months of starting the policy, your family gets 6 months free cover. They don’t pay premiums for 6 months but still have full cover.

⏱️ Waiting Periods – What You Must Know

A waiting period is time you must wait before you can claim. This stops people from getting cover when they are already very sick.

Type of Death	Waiting Period
Natural death (illness, old age)	6 months
Accidental death	No waiting period

📱 How to Apply for Capitec Funeral Cover

Option 1: Apply on the Capitec App (Cheaper – From R25)

Step 1: Download the Capitec app if you don’t have it

• Google Play Store (Android phones)
• Apple App Store (iPhones)
• Huawei App Gallery (Huawei phones)

Step 2: Open the app and log in

Step 3: Look for “Insure” or “Funeral Cover”

Step 4: Answer the questions

• How much cover do you want?
• Who do you want to cover?
• Birth dates of everyone

Step 5: The app shows you the cost

Step 6: Accept the agreement and submit

Option 2: Apply at a Capitec Branch (From R40)

What to bring:

• Your South African ID
• Bank account details
• Birth dates of everyone you want to cover

A Capitec consultant will help you apply. They will work out the cost and set up your cover.

📝 How to Claim When Someone Dies

When someone on your plan dies, follow these steps:

Step 1: Contact Capitec

Call the 24-hour Client Care Centre: 0860 10 20 43

Or visit any Capitec branch

Or log your request on the Capitec app

Or WhatsApp them: 067 418 9565

Step 2: Gather the Documents

For natural death, you need:

• BI-1663 form – Notification of death from Department of Home Affairs
• BI-1680 form – Death report from police or Home Affairs
• Copy of the deceased person’s ID
• Beneficiary’s ID and bank details

For accidental death, you need:

• All the documents above, plus
• Police report with details of how the person died

Step 3: Submit the Documents

You can submit at any Capitec branch or email to: FuneralClaims@capitecbank.co.za

Step 4: Get Your Money

If you have a Capitec account: Money paid within 24 hours

If you have another bank: May take a few days longer

🚨 How to Avoid Funeral Cover Scams

Funeral cover scams are a big problem in South Africa. Criminals collect premiums but never pay out when someone dies. Here’s how to protect yourself:

1. Check the FSP Number

All legal funeral cover must have an FSP number. Capitec Life’s FSP number is 54090. You can check any FSP number on the FSCA website: www.fsca.co.za

2. Never Pay Cash to Collectors

Real funeral cover uses debit orders. If someone comes to your house to collect cash every month, this is likely a scam. Always pay by debit order.

3. Get Proper Documents

You must get:

• A policy document
• A policy number
• Contact details for the insurer

4. Watch for “Too Good to Be True” Offers

If someone offers R50,000 cover for R30 per month, this is a scam. The price is too low. Real funeral cover costs are fair but not impossibly cheap.

5. Be Careful of Social Media Offers

Many scammers sell fake funeral cover on Facebook and WhatsApp. Only apply through official channels like the Capitec app or branch.

6. Don’t Give Out Your Banking Details on Calls

Scammers call pretending to be from insurance companies. They ask for your ID number and bank details. If someone calls you, don’t give out details. Rather call Capitec yourself on 0860 10 20 43.

Where to Report Scams:

• FSCA: 0800 110 443 or www.fsca.co.za
• SABRIC: South African Banking Risk Information Centre
• Police: 10111 (emergency) or your local police station

🔄 Other Funeral Cover Options in South Africa

Capitec is not the only option. You can compare different providers. Here are other choices:

Big Bank Options:

• FNB Funeral Cover – From Standard Bank group
• ABSA Funeral Plan
• Nedbank Funeral Cover
• Standard Bank Funeral Plan

Insurance Company Options:

• Old Mutual
• Clientele
• Avbob
• 1Life
• Metropolitan
• Hollard

Traditional Options:

• Stokvels – Community savings clubs
• Burial Societies – Group savings for funerals

Why Choose Capitec?

• Very affordable (from R25 on app)
• Easy to apply on your phone
• Cover many family members on one plan
• Fast claims (24 hours to Capitec accounts)
• No medical tests needed
• Properly licensed and regulated

⚖️ Your Rights as a Consumer

Under South African law (as of 2025), you have rights when you buy funeral cover:

Your Rights:

• Right to clear information – The company must explain everything in simple language
• Right to cooling-off period – You can cancel within a certain time
• Right to complain – You can report problems to the Ombudsman
• Right to your money – Valid claims must be paid
• Right to privacy – Your information must be protected (POPI Act)

Where to Get Help:

Organisation	Contact Details
Capitec Client Care	0860 10 20 43
Ombudsman for Long-term Insurance	0860 800 900
FSCA (Financial Sector Conduct Authority)	0800 110 443
National Consumer Commission	0860 003 600

Capitec Funeral Cover is a good choice if you want:

• Affordable cover starting from R25 per month
• Easy application on your phone
• The ability to cover many family members
• A legitimate, licensed insurance company
• Fast claims processing

Remember to:

• Apply on the app to save money
• Keep all your policy documents safe
• Know your FSP number: 54090
• Never pay cash to collectors
• Review your cover every year

Most importantly: Only get funeral cover from licensed companies. Check the FSP number before you sign anything. This protects you from scams.