In short: On Capitec, proof of payment for a beneficiary payment is usually resent from the payment’s history in the app: Transact → choose the beneficiary → menu (three dots) → History / Payment History → select the transaction → Resend Payment Notification, then send to your email or the recipient’s email and download the PDF attachment. Internet banking follows the same beneficiary-history idea where Capitec still offers it. This is different from Absa’s “notice of payment” menus and FNB’s Payment History Download or Send labels. Capitec client guidance has also said POP on app or internet banking is for beneficiary payments, not every online card purchase. Menus change. Confirm live in Capitec. Not financial advice.
Sources: Capitec Banking App flows as documented in Capitec Bank SA client guidance for Resend Payment Notification (Transact → Beneficiary → History); capitecbank.co.za (Client Care / help entry points); Capitec Client Care 0860 10 20 43 on Capitec help materials (for example Scan to Pay flyer). Related keepers: Absa proof of payment; FNB proof of payment.
Capitec app: resend a payment notification
- Open the Capitec app and sign in with your Remote App PIN or biometrics.
- Tap Transact.
- Open the beneficiary you paid (Beneficiary / Pay Beneficiary, depending on your app version).
- Tap the menu (three dots) and open History or Payment History.
- Select the successful payment.
- Choose Resend Payment Notification.
- Send to your own email or the recipient’s email, then open the Capitec message and download the PDF if you need a file.
Exact labels move between app versions. If History is missing, use in-app help or Client Care rather than a third-party “hack”.
Internet banking and when POP is not available
Where Capitec still exposes beneficiary payment history on internet banking, look for the same resend / notification action on that payment. Capitec client responses have explained that only beneficiary proofs of payment can be done on the app or internet banking, and that some online purchase payments do not generate a POP in-app. In that case Capitec has directed clients to Client Care or a branch. Do not assume a card e-commerce debit will offer Resend Payment Notification.
How this differs from Absa and FNB
Absa’s refreshed keeper uses Absa’s own notice of payment language (resend from Beneficiaries, or Download notice of payment on Bill Payments history). FNB’s keeper follows FNB’s Download or Send Proof of Payment from Payment History and optional capture of email/SMS when you pay. Capitec’s common path is Resend Payment Notification from beneficiary payment history. Use the bank that actually paid, and do not paste another bank’s menu names into Capitec.
What the recipient should still do
- Confirm the credit on their own bank balance or statement.
- Match amount, date and reference.
- Ask for a stamped statement if their process requires that instead of a POP PDF.
If you cannot find the payment
Confirm you used the account that paid, and that it was a beneficiary payment rather than Scan to Pay, card purchase or Send Cash. For Scan to Pay, Capitec’s own flyer describes viewing a detailed receipt from Scan to Pay history, which is a different path from beneficiary POP. Call Client Care on 0860 10 20 43 or visit a branch if the notification will not send. Never share your Remote App PIN, OTP or full card details with anyone who claims they can “generate POP” for you.
Last checked: September 2026 against Capitec Bank SA client guidance for Resend Payment Notification, Capitec public help entry points and Client Care number on Capitec materials. Confirm live menu names in your Capitec app. Not financial advice.