In short: Capfin does not publish a separate “download my monthly statement” walkthrough in its public FAQ. To see what you owe, log into your Capfin profile at capfin.co.za/login with your 13-digit SA ID and the OTP sent to your registered cellphone, then open Your Active Loans / My loan account. For a settlement quote (pay-off amount), Capfin says use your online profile, USSD *134*6454#, or call 087 354 0000. Not financial advice — confirm on Capfin.
Sources: Capfin FAQ; Capfin login; Capfin contact.
What Capfin actually offers
Capfin is a registered credit provider that lets you manage an existing personal loan through a secure online profile. The public FAQ focuses on login with your SA ID and OTP, viewing and changing payment details under Your Active Loans, and requesting a settlement quote when you want to pay the loan off. It does not describe a named “email me a PDF statement” button. Treat the figures on your live profile, plus any settlement quote Capfin issues, as the official view of the account.
Capfin loans can be applied for online, by SMS to 33005, or in any PEP or Ackermans store. Those store channels are for applications, document scans and Pay@ payments — Capfin’s FAQ does not say the PEP app itself downloads a Capfin statement.
Log in to see your Capfin loan
- Go to www.capfin.co.za/login
- Enter your valid 13-digit South African ID number
- Enter the OTP sent to the cellphone number Capfin has on file
- Open Your Active Loans (or My loan account / My Details — menus can move)
- Check the balance, instalment and payment details shown for your loan
Capfin’s FAQ: if you do not get an OTP, use Resend OTP (they say the new pin arrives within about 15 minutes). For security, Capfin will not tell you an old PIN over the phone. An OTP can only go to the cellphone number you registered with. To change that number, Capfin points you to the contact centre on 087 354 0000.
Under Your Active Loans or My Details, Capfin also documents how to change debit-order pay date or bank account details online, or by calling the same contact number. Your bank may then ask you to approve a DebiCheck authentication.
Settlement quote (pay-off amount)
A settlement quote is not always the same as the day-to-day balance on screen. Capfin says the quote includes the unpaid loan balance plus unpaid interest, fees and Capfin Life insurance (where applicable) that accrue up to the settlement date.
- Online profile
- USSD: *134*6454#
- Contact centre: 087 354 0000
Capfin: the quote is valid until the date you select, and never for more than 21 days. Pay the full amount by that date via direct deposit, EFT or Pay@ at PEP, Ackermans or other Pay@ outlets Capfin lists.
If you need help or cannot pay
Capfin contact page: call centre 087 354 0000 (weekdays 08:00–18:00), WhatsApp 066 000 0683, email info@capfin.co.za, and USSD *134*6454#. For an alternative payment arrangement, Capfin’s FAQ lists Collections on 087 285 1234, the online profile, or the same USSD code.
Capfin’s fraud pages warn that Capfin will not ask you to share a PIN or password, pay an upfront admin fee, or repay part of a loan to “cancel” it. Confirm numbers on capfin.co.za/contact-us before you trust a WhatsApp or SMS that claims to be Capfin.
Related Capfin guides
Last checked: September 2026 against Capfin FAQ, login and contact pages. Screens change — confirm on Capfin. Not financial advice.