Quick Facts

• Main USSD code for existing customers: *134*6454#
• Application & status check code: *1346454#
• Works on any phone – no internet or smartphone needed
• Free to use (only normal USSD charges from your network)
• Available 24 hours a day, 7 days a week

What is USSD Banking?

USSD stands for “Unstructured Supplementary Service Data”. This sounds complicated, but it’s actually very simple. It’s a way to use your phone to do banking without needing internet or a smartphone.

You dial a special code (like *134*6454#) and press the call button. A menu appears on your screen. You choose what you want to do. It works on any phone – even old basic phones.

The best part? You don’t need data or Wi-Fi. You don’t need a fancy phone. If your phone can make calls, it can use USSD banking.

Capfin USSD Codes Explained

Capfin has two main USSD codes. Each one does different things. Here’s what you need to know:

✅ How to Use Capfin USSD Codes – Step by Step

Follow these simple steps:

What You Can Do with Capfin USSD Codes

Using the USSD codes, you can do many things without visiting a store or calling anyone:

How to Apply for a Capfin Loan Using USSD

You can apply for a Capfin loan directly from your phone. Here’s how:

1. Dial *1346454# and press the call button
2. Select “Apply for Loan” from the menu that appears
3. Enter your ID number when asked
4. Answer the questions about your income, employment, and banking details
5. Choose how much money you want to borrow (from R1,000 to R50,000)
6. Choose how long you want to pay it back (6, 12, or 24 months)
7. Submit your application – Capfin will check if you qualify
8. Wait for a response – You’ll get an SMS within 24 to 48 hours

Other Ways to Apply (Not Just USSD)

• Online: Visit www.capfin.co.za
• SMS: Send your ID number to 33005
• In-store: Go to any PEP or Ackermans store
• WhatsApp: Message 066 000 0683

How to Check Your Capfin Loan Balance

If you already have a Capfin loan, you can check how much you still owe in several ways:

All the Ways to Contact Capfin

Sometimes you need to speak to a real person. Here are all the official ways to contact Capfin:

⚠️ How Much Does a Capfin Loan Cost?

Understanding the costs helps you decide if a loan is right for you. Here’s what you’ll pay:

Interest Rates (as of October 2025)

• Interest rate: Between 5% and 28% per year
• Maximum rate: 29.25% per year (this includes VAT)
• Your rate depends on your credit score and income

Additional Fees

• Monthly service fee: R69 per month
• Initiation fee: Varies based on loan amount (usually 10-15% of loan amount)
• Credit life insurance: Included in monthly payment

Example: R10,000 Loan Over 12 Months

USSD Service Costs

Using the USSD codes is FREE from Capfin. However, your mobile network (MTN, Vodacom, Cell C, or Telkom) may charge a small USSD fee – usually R0.50 to R2 per session. This is standard for all USSD services.

Requirements for Getting a Capfin Loan

To qualify for a Capfin loan, you need to meet these requirements:

Basic Requirements

• Age: You must be 18 years or older
• Citizenship: You must be a South African citizen or permanent resident
• ID: You need a valid South African ID (green barcoded ID or smart card)
• Phone: You need a South African cell phone number registered in your name
• Employment: You must be permanently employed with a monthly salary
• Bank account: You need a South African bank account at one of these banks:

Documents You Need

• Proof of identity: Your South African ID
• Proof of income: Your 3 latest payslips OR your 3 latest bank statements
• Consent form: Permission for Capfin to do credit checks (this is part of the application)

Credit Checks

Yes, Capfin does credit checks. They look at your credit history to decide if you can afford the loan. However, even if you have a poor credit record, you might still qualify if you have stable income and can afford the monthly payments.

🚨 IMPORTANT: Protect Yourself from Loan Scams

Scammers pretend to be Capfin to steal your money and information. Here’s how to stay safe:

Red Flags – Signs of a Scam

How to Verify It’s Really Capfin

1. Check the number: Only trust the official numbers listed in this guide
2. Visit the website directly: Type www.capfin.co.za into your browser – don’t click links in messages
3. Call the official number: If you’re unsure, call 087 354 0000 to verify
4. Report suspicious activity: Contact Capfin’s Fraud Department at 087 354 0033

If You’ve Been Scammed

Act quickly:

1. Call your bank immediately to stop any payments
2. Report to Capfin Fraud Department: 087 354 0033
3. Report to SAPS (South African Police Service)
4. Report to SABRIC (South African Banking Risk Centre): 0860 023 456
5. Contact the National Credit Regulator: 0860 627 627

Troubleshooting Common Problems

Having problems with the USSD service? Here are solutions to common issues:

The Bottom Line: Capfin’s USSD service makes managing your loan simple and convenient. You can do almost everything from your phone without needing internet or visiting a store.

Best for: People who don’t have regular internet access, prefer quick mobile banking, or need to check their balance on the go.

Our advice:

• Save both USSD codes in your phone contacts for easy access
• Always use the loan calculator before applying to understand the total cost
• Only borrow what you can afford to pay back each month
• Check your balance regularly to stay on top of your loan
• If you’re struggling to pay, contact Capfin immediately – they can help
• Be very careful about loan scams – never pay money upfront for a loan

Remember: Borrowing money is a serious commitment. Make sure you understand all the costs before you sign anything. Use the USSD service to stay informed about your loan and manage your payments responsibly.