If you are searching for “Standard Bank CashSend”, the current Standard Bank personal product name is Instant Money. Check the name on the sender’s transaction record, voucher message or banking channel before following collection instructions.
This page is a short naming bridge. For the full guide to sending routes, fees and limits, see the Standard Bank Instant Money guide. The correct help page depends on whether you need to send money, collect a voucher, find a redemption partner or use an Instant Money Wallet.
How to identify the service
Ask the sender to confirm whether they used Standard Bank Instant Money. For a voucher route, the recipient normally needs the voucher number and the release PIN. Those details are different from a normal EFT proof of payment and from the login details for a bank account or Wallet.
- Check the sender’s transaction record or official banking confirmation.
- Confirm that the provider is Standard Bank and that the product is Instant Money.
- Use the voucher number and release PIN only through the collection route shown by the provider.
Check the cellphone number and amount before confirming a transaction. Standard Bank’s terms say that the sender must make sure the information supplied is correct and warn that incorrect information can result in loss.
Choose the right Instant Money guide
Use these pages for the task you actually need:
- Fees, limits and sending routes: the broad Instant Money guide.
- How to redeem a voucher: what the recipient needs at a collection point.
- Where to redeem a voucher: participating partners and ATM scope.
- Instant Money Wallet: Wallet limits, Wallet transactions and Wallet-specific steps.
Do not use a Wallet limit as if it applies to every ordinary voucher. Wallet transfers and voucher collection are separate routes, so follow the product and transaction details shown by Standard Bank.
Collection depends on the voucher route
The official Instant Money terms distinguish vouchers issued by participating merchants from vouchers issued through other channels. A voucher issued by a participating merchant cannot be redeemed at a Standard Bank ATM and must be redeemed through a participating merchant. A voucher issued through another channel may be collected at a Standard Bank ATM, subject to the route’s requirements.
Do not assume that every retailer, branch or ATM supports every voucher. Check the current Standard Bank instructions and the voucher route before travelling to a collection point. A participating merchant may also apply a lower collection limit than the general limit in the terms.
If the SMS or PIN is missing
Start with the official Standard Bank Instant Money route rather than a search result or a caller’s link. The 2026 pricing guide lists the Instant Money contact centre as 0860 466 639 and the dedicated email as instantmoney@standardbank.co.za. For Wallet users, the same guide lists *120*212# for resending vouchers, resetting release PINs and viewing voucher status.
Use only the official bank website, app or support route. Never give a caller your banking password, Wallet PIN or one-time PIN. Standard Bank’s pricing guide warns that the bank will not ask for personal information over the phone or send links that take you to a page where you must enter Internet Banking details.
Official sources
- Standard Bank: Instant Money
- Standard Bank: 2026 Instant Money Pricing Guide
- Standard Bank: Instant Money terms
- Standard Bank: Instant Money Wallet terms
This is general information, not financial advice. Standard Bank can change routes, fees, limits and participating merchants.