Short answer: If an ABSA CashSend SMS has not arrived, do not assume that the money has disappeared or follow instructions from an unofficial message. The current ABSA CashSend page says the recipient needs the 10-digit reference or withdrawal number sent to the cellphone and the 6-digit PIN supplied by the sender. If you do not have those details, use the current official ABSA route to manage or query the transaction rather than guessing.
ABSA CashSend rules, participating collection points and account charges can change. Check ABSA’s current CashSend instructions before sending or collecting money.
What you need to collect an ABSA CashSend
For the withdrawal process described on ABSA’s current CashSend page, the recipient needs:
- the 10-digit reference or withdrawal number sent to the cellphone; and
- the 6-digit PIN from the sender.
ABSA’s CashSend instructions list the following collection routes: an ABSA ATM, Pick n Pay or Boxer. The list may change, so check the bank’s current instructions before choosing a collection point.
If the CashSend SMS has not arrived
- Ask the sender to confirm the recipient cellphone number. Do not post the number, reference or PIN in a public comment or send it to an unknown person.
- Check whether the sender still has the transaction details. The current ABSA instructions require the reference or withdrawal number and the sender’s PIN for collection.
- Use the current official ABSA route. The ABSA page says that unredeemed CashSend transactions can be managed through Absa Online Banking. It does not support a universal “resend in two minutes” promise, so do not rely on an old app menu or a third-party instruction.
- If the transaction still cannot be located or collected, contact ABSA through a current official channel. Use the link below rather than a phone number or social-media account copied from an old article.
Open ABSA’s current CashSend instructions.
How to withdraw the money once you have the details
At an ABSA ATM, the bank’s instructions are:
- Select CashSend Withdrawal.
- Enter the 10-digit reference or withdrawal number sent to the cellphone.
- Enter the 6-digit PIN supplied by the sender.
- Follow the ATM instructions to withdraw the money.
ABSA’s page also lists Pick n Pay and Boxer as collection routes. The exact process may differ by channel. If a collection point declines the transaction, do not repeatedly share the PIN or pay an intermediary to “unlock” it. Return to the current official ABSA route and verify the transaction with the sender or ABSA.
How long is an ABSA CashSend available?
ABSA says that a CashSend transaction is available for 30 days only. If it is not collected within that period, the transaction may become unredeemed. The same instructions say that unredeemed CashSend transactions can be managed through Absa Online Banking.
The 30-day period applies to the ABSA CashSend route described above. Do not transfer it automatically to another provider’s cash-transfer product.
Current limits shown by ABSA
The current ABSA page states that, for existing and once-off beneficiaries, CashSend limits are:
| Limit type | Amount shown by ABSA |
|---|---|
| Daily limit | R5,000 per day |
| Monthly limit | R25,000 per month |
The page also says that amounts can be sent in increments of R50 or rounded to the nearest R100. These limits come from ABSA’s CashSend instructions; account, beneficiary or channel conditions may still apply.
Safety when a CashSend message is missing
- Never share a banking password, OTP or PIN with someone who contacts you unexpectedly.
- Do not pay a person who promises to recover or release the money.
- Do not use a link from an SMS or social-media message to sign in unless you have independently confirmed that it is an official ABSA address.
- Keep the transaction reference private and share it only through a trusted route when necessary.
- If you suspect fraud, stop communicating with the suspected sender and use ABSA’s current official support route.
Frequently asked questions
Can I collect ABSA CashSend without the SMS?
The current ABSA instructions require the 10-digit reference or withdrawal number and the 6-digit PIN. If you do not have those details, use the sender’s transaction records and the current official ABSA route instead of guessing.
Which collection points does the current ABSA page list?
ABSA’s CashSend instructions list ABSA ATMs, Pick n Pay and Boxer. Check the bank’s current instructions again because participating channels can change.
How long do I have to collect the money?
The current ABSA page says that the transaction is available for 30 days only.
What if the transaction was not collected?
ABSA says that unredeemed CashSend transactions can be managed through Absa Online Banking. The correct next step depends on the transaction state, so do not assume that a refund or reversal is guaranteed.
What should I do if someone asks for my CashSend PIN?
Do not share it with an unknown person or publish it online. Use the current official ABSA route if you need help with the transaction.
Official source
ABSA CashSend: current withdrawal instructions, limits and availability (accessed 9 August 2026).