Quick Facts

• South Africa’s largest bank by customer numbers – 24.1 million clients
• 880 branches across South Africa – more than any other bank
• Monthly account fee only R7.50 – lowest in South Africa
• New simple fee structure: R1, R2, R3, R6, R10 per transaction
• 14.5 million active app users – most popular banking app in SA

1. About Capitec Bank

Capitec Bank is South Africa’s largest bank by number of customers. As of September 2025, it serves 24.1 million people. This means 38% of South Africans bank with Capitec.

The bank was started in 2001. It became popular because of simple banking and low fees. Capitec now has 880 branches – more than any other South African bank.

In 2025, Capitec has the highest customer satisfaction rating in South Africa. The South African Customer Satisfaction Index gave them 82.2 points out of 100.

✅ 2. Bank Fees Explained (2025 New Structure)

In January 2025, Capitec changed to a simpler fee structure. They now use only five fee amounts. This makes it easy to understand what you pay.

The New Five-Point Fee System

All Capitec fees now fit into just five amounts: R1, R2, R3, R6, and R10. Here’s what each one covers:

Fee Amount	What It Covers
R1	Payments between Capitec accounts, including Capitec Pay
R2	Payments to other banks via EFT or PayShap
R3	Debit orders
R6	Immediate payments (real-time transfers)
R10	Cash withdrawals per R1,000 at any ATM

Monthly Account Fee

Personal Banking: R7.50 per month (unchanged since 2024)

Business Banking: R50 per month (requires minimum balance of R150)

3. Bank Accounts – The Global One Account

Capitec offers one main account type called the Global One account. This account combines savings and transactions in one place. You don’t need multiple accounts.

How to Open an Account

Option 1 – On the App (No Branch Visit Needed):

1. Download the Capitec Bank app
2. Take a selfie
3. Enter your SA ID number
4. The app uses facial recognition to verify your identity with Home Affairs
5. Get your card delivered to your door (small fee) or collect at a branch (free)

Option 2 – At a Branch:

1. Visit any Capitec branch
2. Bring your South African ID
3. Bring proof of address (utility bill or bank statement)
4. Account opens immediately
5. Collect your card at the branch

What You Get

• Debit card with tap-to-pay
• Access to the mobile banking app
• Save money in your account and earn interest
• Apply for credit when you qualify
• Buy airtime, electricity, and pay bills
• Use any ATM in South Africa

4. Mobile Banking App Features

The Capitec app is the most popular banking app in South Africa. As of December 2025, it has 14.5 million active users. More than half of all Capitec customers use the app every month.

What You Can Do on the App

• Open a new account – just take a selfie and enter your ID
• Check your balance – see all your money in one place
• Pay people and bills – immediate payments to any bank
• Send cash – recipient collects at retailers or Capitec ATMs
• Buy airtime and electricity – instantly loaded
• Scan to pay – use QR codes at shops
• Apply for loans – get approval in minutes
• Buy and sell shares – through EasyEquities
• Stop your card – if lost or stolen, stop it immediately
• Manage debit orders – view and control all your debit orders
• Get statements – email yourself bank statements
• Call support – free in-app calling even without airtime

App Security Features

• Biometric login (fingerprint or face recognition)
• Remote PIN protection
• Verify if caller is really from Capitec (green banner shows agent name)
• Turn tap-to-pay on and off
• Set your own card limits
• Get instant transaction notifications

How to Download

Android: Search “Capitec Bank” on Google Play Store

iPhone: Search “Capitec Bank” on Apple App Store

Huawei: Search “Capitec Bank” on Huawei App Gallery

The app is free to download. Using the app doesn’t cost data on most major South African networks.

5. Loans & Credit Products

Personal Loans

Loan Amount: R1,000 to R500,000

Repayment Period: 12 to 84 months (1 to 7 years)

Interest Rate: Starts from 13% per year (depends on your credit score)

What You Need to Apply

• South African ID or valid passport
• Be at least 18 years old
• Proof of income (latest 3 months’ payslips or bank statements)
• Active bank account (preferably Capitec)
• Good credit record (Capitec checks your credit score)

How to Apply

1. Visit www.capitecbank.co.za or use the app
2. Click on “Personal Loans”
3. Use the loan calculator to see monthly payments
4. Fill in the application form online
5. Upload required documents
6. Get instant decision (most are approved immediately)
7. Money paid into your account within 24-48 hours

Credit Cards

Minimum Income Required: R5,000 per month (employed) or R10,000 per month (self-employed)

What You Get:

• Free card delivery
• Cash back on all spending
• Free Capitec Connect data
• Accepted worldwide
• Personalised credit limit based on your income

Business Loans

Capitec offers loans to registered businesses. Your business must:

• Be registered in South Africa
• Have been trading for at least 12-24 months
• Have a business bank account
• Show proof of income through financial statements

✅ 6. Insurance Products

Funeral Cover

Capitec offers the most affordable funeral cover in South Africa. As of 2025, they issue 1 in every 3 new funeral policies in the country.

Cover Amount: Up to R100,000 per person

Monthly Cost: From R25 per month (through the app)

Who You Can Cover: Up to 21 family members on one policy

Special Benefits

• Double payout for accidents: If someone dies in an accident, you get double the cover amount from day one
• Newborn benefit: Keep your cover free for 6 months when you have a baby
• Pause your policy: Stop paying for up to 6 months without cancelling (no cover during this time)
• Fast payouts: Claims processed within 4 hours when all documents are ready
• Funeral support services: Help with transport of the deceased, repatriation from neighbouring countries

How to Get Funeral Cover

1. Download the Capitec app
2. Go to “Insure” section
3. Choose “Funeral Cover”
4. Select who you want to cover and the amount
5. See your monthly cost
6. Complete the application (no paperwork needed)
7. Cover starts immediately

Life Cover

Life cover helps your family with expenses after the funeral. You can choose:

• Children’s needs: Money for your children’s education and care (minimum R50,000)
• Monthly income: Regular payments for 24 months to help with living costs
• Lump sum: One-time payment for debts or major expenses
• Combination: Mix all three options to suit your family’s needs

Underwritten by: Capitec Life Limited (FSP 54090), a licensed life insurer

7. Capitec Connect – Affordable Mobile Data

Capitec Connect is South Africa’s largest mobile virtual network operator (MVNO). It offers the cheapest data bundles in South Africa. As of December 2025, it has over 1.8 million active subscribers.

Data That Doesn’t Expire

Price: R4.50 per MB or R45 per GB

Unlike other networks, Capitec Connect data never expires. Buy it once and use it whenever you need it.

Popular Data Bundles (2025 Prices)

Data Bundle	Validity	Price
1GB	7 days	R29 (competitors charge R89)
5GB	30 days	R100 (competitors charge up to R250)
10GB	30 days	R150 (competitors charge up to R469)

Voice Calls

30 minutes to any network: R7.50 (valid for 7 days)

This means you pay only 25-33 cents per minute to call anyone.

How to Get Capitec Connect

1. Visit any Capitec branch
2. Buy a SIM card and RICA (takes less than 10 minutes)
3. You must have a Capitec bank account
4. Manage your data through the Capitec app
5. Or dial *120*3279# to buy bundles

Extra Benefits

• Link it as your main banking number for extra value
• Uses Cell C’s network
• No contracts or hidden fees
• Prices don’t change from day to day
• 50% discount on Showmax streaming vouchers (available through app)

🚨 8. SCAM WARNINGS – Protect Yourself

Capitec has warned that banking fraud in South Africa is increasing. Financial scams have risen by 40% in 2025 compared to 2024. Here are the most common scams and how to avoid them.

Phishing SMS and Email Scams

How it works: You get an SMS or email pretending to be from Capitec. It says your account will be blocked or you need to update information. It includes a link.

What to do:

• NEVER click on links in SMS or emails
• Capitec will never ask you to click links to update banking details
• Always open the Capitec app directly or visit the official website
• Save Capitec’s real number: 0860 10 20 43

Fake Phone Calls (Vishing)

How it works: Someone calls pretending to be from Capitec’s fraud department. They say there’s suspicious activity. They ask you to approve a transaction or move money to a “safe account.”

What to do:

• Sign into your Capitec app while on the call
• Check for a banner at the top of the screen
• GREEN banner: Real Capitec agent (shows their name)
• RED banner: Scammer – hang up immediately
• Capitec will NEVER ask you to move money to stop fraud
• Capitec will NEVER ask you to approve transactions to reverse debit orders

SIM Swap Fraud

How it works: Scammers get your personal information through phishing. They visit your mobile provider pretending to be you. They swap your SIM card. They receive your banking codes and steal your money.

What to do:

• If your phone suddenly loses signal, contact your network provider immediately
• Never share your ID number, banking PINs, or OTPs with anyone
• Contact Capitec on 0860 10 20 43 if you suspect SIM swap

SAPS and ICASA Impersonation Scams

How it works: Scammers pretend to be police or government officials. They say your identity is linked to criminal activity. They use WhatsApp or video calls (SAPS never uses these for official communication). They demand payment to avoid arrest.

What to do:

• Hang up immediately
• Real SAPS never asks for payment to avoid arrest
• Visit your local police station if you’re worried
• Report the scam to SAPS and Capitec

Investment and Ponzi Schemes

How it works: Scammers promise unrealistic returns. “Invest R1,000 and get R10,000 in one month!” They use social media like Facebook and Instagram.

What to do:

• If it sounds too good to be true, it is a scam
• Check the Financial Sector Conduct Authority (FSCA) website to verify the company
• Never pay upfront fees for investments
• Only invest with registered financial service providers

Fake Job Adverts

How it works: Scammers post fake Capitec job adverts on Facebook. “Capitec is hiring ATM assistants – R8,000 to R12,000 per month.” They ask you to pay a “registration fee” or send personal documents.

What to do:

• Only apply for Capitec jobs on their official careers page: www.capitecbank.co.za
• Capitec never asks for payment to apply for jobs
• Real job offers will never use informal language or emojis

Online Shopping Scams

How it works: Fake online stores or Facebook Marketplace sellers. You pay but never receive the goods. Very common with puppies, kittens, and electronics.

What to do:

• Never pay for items you haven’t seen in person
• Use secure payment methods with buyer protection
• Meet sellers in safe, public locations
• Be extra careful during Black Friday and December

If You’ve Been Scammed

1. Call Capitec immediately: 0860 10 20 43 (24 hours)
2. Stop your card: Use the app to stop your card right away
3. Report to police: Open a case at your nearest SAPS station
4. Get an affidavit: You’ll need this for Capitec’s investigation
5. Report to SABRIC: South African Banking Risk Information Centre

9. Contact Information

Personal Banking

• 24-Hour Helpline: 0860 10 20 43
• International: +27 21 440 3580
• WhatsApp: 067 418 9565 (06:00 to 22:00)
• Email: ClientCare@capitecbank.co.za

Business Banking

• 24-Hour Helpline: 0860 30 92 50
• WhatsApp: 067 418 9565

Credit Queries

• Phone: 0860 66 77 18
• WhatsApp: 072 822 1582
• SMS: Send your SA ID number to 30679 (they’ll call you back)

Lost or Stolen Cards

• Fastest way: Stop your card immediately on the Capitec app
• Or call: 0860 10 20 43 (personal) or 0860 30 92 50 (business)

Report Fraud

• Phone: 0860 10 20 43 (24 hours)
• WhatsApp: 067 418 9565
• Visit: Any Capitec branch

Head Office

Physical Address: 5 Neutron Road, Techno Park, Stellenbosch, 7600

Postal Address: P.O. Box 12451, Die Boord, Stellenbosch, 7613

Main Number: 021 809 5900

Branch Network

Capitec has 880 branches across South Africa – the largest branch network in the country. Find your nearest branch on the Capitec app or website.

Website and Social Media

• Website: www.capitecbank.co.za
• Facebook: Search “Capitec Bank”
• Instagram: @capitecbank
• Twitter/X: @CapitecBankSA

⚠️ 10. How to Make a Complaint

If you’re unhappy with Capitec’s service, you have the right to complain. Here’s how:

Step 1: Contact Capitec First

• Call 0860 10 20 43 (personal banking) or 0860 30 92 50 (business banking)
• Visit any Capitec branch
• Email: ClientCare@capitecbank.co.za
• Explain your problem clearly
• Capitec will investigate and respond

Step 2: If Not Resolved – Contact the Banking Ombudsman

If Capitec doesn’t solve your problem, contact the Banking Ombudsman:

• Phone: 0860 800 900
• Email: info@obssa.co.za
• Website: www.obssa.co.za
• Address: 34 Hamilton Street, Arcadia, Pretoria

Step 3: For Credit Issues – National Credit Regulator

If your complaint is about loans or credit:

• Phone: 0860 627 627
• Email: complaints@ncr.org.za
• Website: www.ncr.org.za

Step 4: For Insurance Complaints – FAIS Ombud

If your complaint is about funeral cover or life insurance:

• Phone: 012 470 9080
• Email: info@faisombud.co.za
• Website: www.faisombud.co.za

Your Consumer Rights

• You have the right to fair treatment from your bank
• You have the right to clear information about fees and charges
• You have the right to complain without fear of penalty
• You have the right to privacy and data protection (POPI Act)
• You have the right to see your credit record for free once a year

Capitec Bank is a good choice for most South Africans because:

• It has the lowest fees in South Africa – only R7.50 per month
• The new fee structure (R1, R2, R3, R6, R10) is simple to understand
• The mobile app is easy to use with 14.5 million active users
• It has the most branches (880) and ATMs in South Africa
• Customer service is available 24 hours a day
• Capitec Connect offers the cheapest mobile data in South Africa
• Funeral cover is three times cheaper than other insurers

Best for: Anyone who wants simple, affordable banking. Especially good for people who use mobile banking apps, need low fees, or want affordable funeral cover and mobile data.

Important: Always protect yourself from scams. Use the app’s verification feature when receiving calls. Never share your PIN or approve transactions to “stop fraud.”