Quick Answer: YES! Nedbank offers Smart ID services at selected branches across South Africa.

1. How It Works at Nedbank
2. What You Need
3. Costs and Fees
4. Branch Locations
5. Step-by-Step Process
6. Pro Tips
7. Other Options

How Smart ID Services Work at Nedbank

Nedbank is part of the Department of Home Affairs bank partnership programme, offering Smart ID application services at selected branches. The entire process is managed through the eHomeAffairs online system.

The big advantage: Nedbank branches participating in the programme are equipped with dedicated biometrics stations, meaning the process is quick and professional. Most visits take under 20 minutes.

Who can use this service: Any South African citizen or permanent resident aged 16 or older. You do not need to be a Nedbank client.

What You Need to Apply

For First-Time Applicants (16+ years):

• Your original birth certificate
• Proof of address (utility bill, bank statement, or affidavit)
• If under 18: parent or guardian must accompany you with their ID

For Green ID Book Upgrades:

• Your green barcoded ID book
• Marriage certificate (if changing surname)
• Divorce decree (if applicable)

For Replacement (Lost/Stolen/Damaged):

• Police affidavit (if lost or stolen)
• Birth certificate
• Proof of address

Smart ID Costs in 2026

Service	Cost
First-time application (16-18 years)	FREE
First-time application (18+ years)	R140
Green ID book upgrade	R140
Replacement (lost/stolen)	R140

Payment: You pay online through the eHomeAffairs portal before your branch visit. The bank branch does not handle payments.

Which Nedbank Branches Offer Smart ID Services?

Nedbank is activating Smart ID services at selected branches, with priority given to branches in Gauteng, Western Cape, and KwaZulu-Natal. More branches are being added throughout 2026.

To find your nearest participating branch:

• Use the eHomeAffairs portal branch selector to see available Nedbank locations
• Call Nedbank on 0860 555 111 to ask about Smart ID availability at your local branch
• Visit the Nedbank website branch locator for updated service listings

Step-by-Step Process

1. Register online: Create an account at eHomeAffairs.gov.za
2. Apply for Smart ID: Complete the application form with your personal information
3. Choose Nedbank branch: Select “Bank Branch” and pick a participating Nedbank location
4. Pay online: R140 fee through the portal (free for 16-18 year olds)
5. Book appointment: Select your date and time slot
6. Branch visit: Arrive with your reference number and supporting documents
7. Biometrics: Photo and fingerprint capture at the branch (approximately 15 minutes)
8. Wait for SMS: Your Smart ID will be ready for collection at the same branch in 4-6 weeks

Pro Tips for a Smooth Application

• Apply and pay online first, do not go to the branch without an eHomeAffairs reference number
• Early morning appointments are fastest, aim for the first slot of the day
• Ensure your fingerprints are clean and dry for the best scan quality
• No glasses, hats, or heavy makeup for your ID photo (religious headwear is permitted)
• Track your application on the eHomeAffairs portal using your reference number
• Collect promptly: Once you get the SMS, collect your Smart ID within 90 days or it gets sent back to Home Affairs

Other Places to Apply for a Smart ID

If Nedbank branches near you are not yet offering this service, you have other options:

• Department of Home Affairs offices: The traditional route. Expect longer waiting times but available everywhere.
• Other banks: Capitec, FNB, Absa, Nedbank, and Standard Bank all participate in the programme. Check our guides below for details.
• eHomeAffairs online: Start your application at eHomeAffairs.gov.za regardless of where you do your biometrics.