Quick Answer: YES! Nedbank offers Smart ID services at selected branches across South Africa.

1. How It Works at Nedbank
2. What You Need
3. Costs and Fees
4. Branch Locations
5. Step-by-Step Process
6. Pro Tips
7. Other Options

How Smart ID Services Work at Nedbank

Nedbank is part of the Department of Home Affairs bank partnership programme, offering Smart ID application services at selected branches. There are two routes: the newer Digital Partnership walk-in, which covers Smart ID replacements and green ID book swaps only, and the older eHomeAffairs specialised-branch path, where you book and pay online first. First-time IDs are not done on the walk-in route.

The big advantage: Nedbank branches participating in the programme are equipped with dedicated biometrics stations, meaning the process is quick and professional. Most visits take under 20 minutes.

Who can use this service: Any South African citizen or permanent resident aged 16 or older. Requirements differ by route: the Digital Partnership walk-in covers replacements and green-book swaps only, and customer or account requirements may apply depending on the bank and route.

What You Need to Apply

First-time applicants (16+ years)

First-time Smart ID applications are not handled on the Digital Partnership bank walk-in route. Apply at a Department of Home Affairs office, or via the older eHomeAffairs specialised-branch path where a bank still offers it. See the all-banks Smart ID guide.

For Green ID Book Upgrades:

• Your green barcoded ID book
• Marriage certificate (if changing surname)
• Divorce decree (if applicable)

For Replacement (Lost/Stolen/Damaged):

• Police affidavit (if lost or stolen)
• Birth certificate
• Proof of address

Smart ID Costs in 2026

Service	Cost
First-time application (16-18 years)	FREE
First-time application (18+ years)	R140
Green ID book upgrade	R140
Replacement (lost/stolen)	R140

Payment: On the older eHomeAffairs path you pay online through the portal before your branch visit. On the Digital Partnership walk-in route the fee is handled in-branch and can be debited from your bank account.

Which Nedbank Branches Offer Smart ID Services?

Nedbank is activating Smart ID services at selected branches, with priority given to branches in Gauteng, Western Cape, and KwaZulu-Natal. More branches are being added throughout 2026.

To find your nearest participating branch:

• Use the eHomeAffairs portal branch selector to see available Nedbank locations
• Call Nedbank on 0860 555 111 to ask about Smart ID availability at your local branch
• Visit the Nedbank website branch locator for updated service listings

Step-by-step: the older eHomeAffairs specialised-branch path

These steps describe the older eHomeAffairs book-and-pay path at specialised branches. It is not the only current bank route.

1. Register online: Create an account at eHomeAffairs.gov.za
2. Apply for Smart ID: Complete the application form with your personal information
3. Choose Nedbank branch: Select “Bank Branch” and pick a participating Nedbank location
4. Pay online: R140 fee through the portal (free for 16-18 year olds)
5. Book appointment: Select your date and time slot
6. Branch visit: Arrive with your reference number and supporting documents
7. Biometrics: Photo and fingerprint capture at the branch (approximately 15 minutes)
8. Wait for SMS: Your Smart ID will be ready for collection at the same branch in 4-6 weeks

Pro Tips for a Smooth Application

• Apply and pay online first, do not go to the branch without an eHomeAffairs reference number
• Early morning appointments are fastest, aim for the first slot of the day
• Ensure your fingerprints are clean and dry for the best scan quality
• No glasses, hats, or heavy makeup for your ID photo (religious headwear is permitted)
• Track your application on the eHomeAffairs portal using your reference number
• Collect promptly: Once you get the SMS, collect your Smart ID within 90 days or it gets sent back to Home Affairs

Other Places to Apply for a Smart ID

If Nedbank branches near you are not yet offering this service, you have other options:

• Department of Home Affairs offices: The traditional route. Expect longer waiting times but available everywhere.
• Other banks: Capitec, FNB, Absa, Nedbank, and Standard Bank all participate in the programme. Check our guides below for details.
• eHomeAffairs online: Start your application at eHomeAffairs.gov.za regardless of where you do your biometrics.