Quick Facts

• Reversals are only possible if money hasn’t been withdrawn
• Acting quickly is crucial – some vouchers expire in 4 hours
• Reversal fees apply – typically R50 for FNB eWallet
• Success depends on recipient not accessing funds

When Can You Reverse a Money Transfer?

Money transfer reversals are only possible under specific conditions. The most important factor is timing – you must act before the recipient withdraws the money.

Reversal is possible when:

• The voucher hasn’t been redeemed yet
• You contact your bank immediately after realising the mistake
• The PIN hasn’t expired (varies by bank)
• The recipient hasn’t withdrawn the cash

Reversal is NOT possible when:

• The money has already been withdrawn
• Too much time has passed (bank policies vary)
• The voucher has been fully processed

✅ How to Reverse FNB eWallet Transfers

Method 1: Using the FNB App

1. Open the FNB Banking App on your phone
2. Navigate to “My Debit Orders” under the “Debit Orders” tab
3. Select the eWallet transaction you want to reverse
4. Provide a reason for the reversal
5. Tap “Reverse” and confirm your decision

Method 2: Using USSD (*120*321#)

1. Dial *120*321# on your mobile phone
2. Select the transaction you wish to reverse
3. Follow the prompts to complete the reversal

Method 3: Contact FNB Directly

• Phone: 087 575 9405
• Visit: Your nearest FNB branch
• Have transaction details ready: amount, recipient number, date

ABSA CashSend Reversals

Using the ABSA App

1. Log into the ABSA app with your credentials
2. Go to the “Payments” section
3. Select “CashSend”
4. Locate the transaction in your history
5. Choose “Reverse” or “Cancel” option
6. Provide a reason and confirm

Using ABSA Online Banking

1. Log into your ABSA online banking account
2. Navigate to “Payments” section
3. Select “CashSend”
4. Choose “View Unredeemed Transactions”
5. Select the transaction and follow prompts to cancel

Contact ABSA Support

• Phone: 0860 123 000
• Provide transaction details: recipient number, amount, date
• ABSA will process reversal if funds are unclaimed

✅ Standard Bank Instant Money Reversals

Using the Standard Bank App

1. Open the Standard Bank app and log in
2. Navigate to “Transact” tab
3. Select “Send Instant Money”
4. Tap “Manage Vouchers”
5. Find the active voucher you want to cancel
6. Click “Delete” to cancel the transaction
7. Enter your 4-digit PIN to confirm

Using Internet Banking

1. Log into Standard Bank Internet Banking
2. Go to “Payments” section
3. Select “Scheduled Payments”
4. Find the transaction to reverse
5. Select “Reverse Payment” and follow prompts

Contact Standard Bank

• Phone: 0860 123 000
• Instant Money Centre: 0860 466 639
• Have voucher number and transaction details ready

Nedbank Send Money Reversals

Using the Money App

1. Open the Nedbank Money app
2. Select “Send money” from the Pay tab
3. Go to “Your recent Send money payments”
4. Select the transaction you want to cancel
5. If eligible, click “Cancel”
6. Follow the prompts to complete

Important: Nedbank Send money cancellations reflect immediately, but vouchers from other institutions may take 24-48 hours to reverse.

Automatic Reversal

If money is sent to a non-existent number or the recipient doesn’t withdraw within 30 days, the voucher expires and money returns to your account automatically.

Costs and Timeframes

🚨 Scam Alert: Fake Reversal Requests

Warning: Scammers are using reversal processes to steal money. Be aware of these tactics:

• Fake bank calls: Scammers claim to be from your bank’s fraud department
• Urgent reversal requests: They say you need to send money to “reverse fraud”
• OTP sharing: They ask for your One-Time PIN to “authenticate” the reversal
• “Safe account” transfers: They ask you to move money to a “secure account”

Remember:

• Banks will NEVER ask you to send money to reverse fraud
• Banks will NEVER ask for your OTP over the phone
• Banks will NEVER ask you to download software to reverse transactions
• Always hang up and call your bank directly on official numbers

⚠️ Important Limitations

Banks are NOT responsible for money sent to wrong numbers. You are responsible for checking recipient details before sending.

• Reversals are not guaranteed
• Success depends on recipient cooperation and ethics
• Legal action may be your only option if money is withdrawn
• Some services like Real-Time Payments cannot be reversed

PIN Expiry Times (as of 2025):

• FNB eWallet: 4 hours
• Nedbank Send Money: 7 days
• ABSA CashSend: 30 days
• Standard Bank Instant Money: 30 days

✅ How to Prevent Transfer Mistakes

Before Sending Money

• Double-check the number: Verify recipient’s phone number before sending
• Confirm with recipient: Ask them to confirm their number
• Send small amounts first: Test with R10-20 for new recipients
• Use saved beneficiaries: Save trusted contacts to avoid typing errors

Best Practices

• Avoid sending large amounts via instant transfers
• Keep transaction records and voucher numbers
• Notify recipients immediately when sending money
• Use banking apps during business hours for faster support

If You Make a Mistake

1. Act immediately: Contact your bank within minutes
2. Don’t panic: Stay calm and gather transaction details
3. Document everything: Keep records of all communications
4. Follow up: Check status until resolved

Emergency Contact Numbers

• FNB: 087 575 9405
• ABSA: 0860 123 000
• Standard Bank: 0860 123 000
• Nedbank: 0860 555 111
• SABRIC (Scam Reports): 0860 123 000

Act Fast: Time is critical when reversing money transfers. Contact your bank immediately if you notice a mistake – within minutes if possible.

Prevention is Better: Always double-check recipient details before sending money. Save trusted contacts as beneficiaries to avoid typing errors.

Know the Limits: Understand that banks are not responsible for transfers to wrong numbers. Reversals depend on recipient cooperation and timing.

Stay Alert: Be aware of scammers who exploit reversal processes. Never send money to “reverse fraud” or share your OTP with anyone claiming to be from your bank.