In short: “Cash send” is not one product. Name the brand on the SMS or app first: FNB eWallet, Absa CashSend, Standard Bank Instant Money, or Capitec Send Cash. Unused money can sometimes be cancelled or reversed under that bank’s rules. Collected cash is usually gone from the voucher system. Wrong-account EFTs are a different path. Not financial advice.
Sources: FNB eWallet Product Guidelines; Absa CashSend; Absa ChatWallet (cancel unredeemed CashSend); Standard Bank Instant Money; Standard Bank Instant Money FAQ (cancel voucher); Capitec Help centre FAQs (Send cash).
Identify the product before you act
Banks use similar words for different rules. Mixing Absa’s 30-day CashSend window with Standard Bank’s three-year Instant Money voucher life, or FNB’s eWallet reversal dial string with Capitec’s Send Cash secret code, wastes time. Read the sender name on the SMS, keep the reference private, and open that bank’s official app or help page.
FNB eWallet
FNB’s Product Guidelines say the sender can request a reversal on the FNB App, via USSD *120*321#, or by calling 087 575 9405. Guidelines also state up to 72 hours to reverse from when funds were sent; after that, contact the eWallet call centre. A successful reversal attracts a fee on FNB’s pricing guide. If the wallet is not activated within 14 days, funds return to the sender; once active, there is no auto-reversal. If funds are already withdrawn, FNB’s guidelines point you to the call centre rather than an app cancel button. Step detail: how to reverse an FNB eWallet. Product overview: FNB eWallet.
Absa CashSend
Absa’s CashSend page says a transaction is available for 30 days only and that you can manage unredeemed CashSends on Absa Online Banking. Absa ChatWallet help also lists Cancel cashsend / Cancel withdrawal under unredeemed CashSend options (alongside resend SMS and change access code). Collect at Absa ATM, Pick n Pay or Boxer with the 10-digit reference and 6-digit PIN. Withdraw hub: where to withdraw Absa CashSend. App reverse themes for Absa payments: Absa reverse guide.
Standard Bank Instant Money
Standard Bank says Instant Money vouchers are valid for 3 years (bulk clients may set a shorter period). Its learn FAQ says you cancel an unused voucher through the same channel you used to send it (Manage vouchers on app, online or cellphone banking; SPAR cancellations need ID and the original slip, or call 0860 466 639). Only full-value vouchers can be cancelled; the original send fee is non-refundable. Self-service for resend or PIN reset includes *120*212#. Hub: Standard Bank Instant Money; wallet: Instant Money Wallet.
Capitec Send Cash
Capitec’s own cash-collection product is Send Cash (not FNB eWallet or Absa CashSend). Capitec’s Help Centre FAQ (Send cash) describes collecting with the reference and secret code, and states that if cash is not collected the amount is paid back into the sending account after 30 days. If you still hold the codes, you can also collect yourself. Once collected, treat it as spent. Product send path: Capitec Send Cash; unredeemed steps: unredeemed Capitec Send Cash; withdrawal points: Capitec Cash Send withdrawal.
If it was an EFT or PayShap instead
Account-to-account credit pushes follow PASA’s credit-payment rules, not cash-voucher cancel screens. See the EFT reverse hub and dispute transactions hub. Unredeemed cash overview: unredeemed CashSend recovery.
Safety
Do not share OTPs, wallet PINs or full card numbers with anyone offering to “unlock” a voucher. Use only numbers and menus on the bank’s own site or app.
Last checked: September 2026 against FNB eWallet Product Guidelines, Absa CashSend and ChatWallet help, Standard Bank Instant Money product and learn FAQ, and Capitec Help centre Send cash answers. Confirm live windows and fees with your bank. Not financial advice.