eBucks Travel is a rewards programme that allows members to book trips and enjoy various travel benefits through the FNB or RMB Private Bank App. As part of this attractive offering, members have the opportunity to unlock a world of travel benefits by using their accumulated eBucks for booking flights, accommodations, and other travel-related services. The programme aims to provide a seamless and enjoyable experience for travellers while allowing them to save on their journeys.
Members can earn eBucks through various channels, such as shopping, forex transactions, and prepaid purchases from FNB Connect. By using their eBucks, travellers can access special deals and discounts, which may include offers like the BIG TOUR SALE, where users can save up to 15% on worldwide tours. In addition, eBucks Travel partners with several popular destinations, including Sun City, Pilanesberg, KwaZulu Natal, and Cape Town, for those who are interested in exploring both local and international locations.
Through eBucks Travel, members have the opportunity to explore the world and create lasting memories with their loved ones without breaking the bank. The programme is designed to make travel more accessible and appealing, whilst giving members the satisfaction of unlocking exclusive benefits to enhance their travel experiences.
Understanding eBucks Travel
eBucks Rewards Programme
The eBucks Rewards Programme is a loyalty scheme offered by First National Bank (FNB) and RMB Private Bank. It allows members to earn eBucks, a virtual currency, in various ways such as using their bank cards for eligible purchases and meeting specific criteria laid out by the banks. Members can then spend their earned eBucks on a range of products, services, and experiences, including eBucks Travel.
eBucks Travel is a platform that enables members to use their accumulated eBucks towards booking holiday experiences, flights, and accommodation. It is important for members to familiarise themselves with the terms and conditions to ensure they are eligible for discounts and other benefits provided by eBucks Travel, such as saving up to 40% on flight bookings.
Benefits of eBucks for Travel
There are numerous advantages for members when using eBucks Travel to book their trips:
- Discounts: Members can save up to 25% off on selected destinations and bookings, depending on their reward level, which is determined by their spending behaviour and account type. The higher their reward level, the greater the potential savings.
- Flexible payment methods: eBucks Travel enables members to pay for their bookings fully or partially using eBucks. They can choose the desired proportion of eBucks they would like to redeem and pay the remaining balance using traditional payment methods.
- Family benefits: eBucks Travel offers numerous family-friendly perks, such as free stays for children under 12 in their own interconnecting room at Club Med Mauritian resorts, and kids under 4 staying free at snow resorts.
- Booking convenience: Members can easily book flights, accommodation, and other travel-related products on the eBucks Travel website or the FNB/RMB Private Bank App. There may be a minimal booking fee charged for these services.
To fully enjoy the benefits of eBucks Travel, members should regularly review their reward level and the related terms and conditions to ensure they optimise their potential savings and derive the full value from their eBucks accumulation.
How to Earn eBucks
Using Credit Cards
To earn eBucks, it is essential to use a qualifying FNB or RMB Private Bank credit card. Cardholders are rewarded with eBucks every time they make a purchase using their card. Remember: It is crucial to follow the credit card guidelines and use it responsibly to avoid any unintended consequences.
Banking with FNB and RMB
Banking with FNB and RMB Private Bank also provides ample opportunities to earn eBucks. Customers can earn rewards from these banks while shopping, purchasing fuel, using transportation services such as Uber, or during transactions at Checkers and Shoprite. Furthermore, FNB Connect contract, prepaid purchases, forex, grocery shopping, and smart device purchases are all eligible for earning eBucks.
Here are some ways in which you can earn eBucks across the following categories:
| Category | Reward Potential |
|---|---|
| Shopping | Up to 10% back |
| Transport (Fuel) | Up to 10% back |
| Transport (Uber) | Up to 10% back |
| Checkers | Up to 10% back |
| Shoprite | Up to 10% back |
| FNB Connect | Up to 10% back |
| Forex | Up to 10% back |
| Groceries | Up to 10% back |
| Smart devices | Up to 10% back |
Customers can also earn and spend eBucks at more than 30 online and in-store partners, such as Clicks, Engen, Takealot, Makro, and Incredible Connection. These eBucks can be utilised when booking flights, travel packages, and car hire through the FNB or RMB Private Bank app or the eBucks website.
To maximise the earning potential of one’s eBucks account, it is important to familiarise oneself with the specific earn rules and actively use the eligible accounts and services. By utilising the earning methods highlighted above and maintaining a responsible approach to banking, FNB and RMB Private Bank customers can efficiently accumulate eBucks and ultimately save on their travels and everyday expenses.
Maximising eBucks Earnings
Strategic Shopping
To maximise your eBucks earnings, it is essential to shop smartly. One way to do this is by taking advantage of eBucks Shop, where you can find exclusive discounts and offers on various products and services. By spending eBucks strategically, you can stretch their value even further. Here are some tips to follow:
- Be on the lookout for deals and discounts exclusive to eBucks Shop.
- Compare prices offered on the eBucks Shop with other retailers, ensuring you get the best value for your eBucks.
- Whenever possible, time your purchases to coincide with promotions, sales or special offers.
Leveraging Partnerships
eBucks has established partnerships with numerous online and in-store retailers, facilitating earning and spending eBucks on everyday purchases. Here are some ways you can leverage these partnerships and maximise your earnings:
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Identify your favourite partners: Make a list of eBucks partners you frequently shop with, including Clicks, Engen, Takealot, Checkers and Shoprite. By focusing on these partners, you can earn and spend eBucks more efficiently.
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Get to know the earning rates: Each eBucks partner may offer different earning rates. Familiarise yourself with these rates, so you know which partners earn you the most eBucks with every purchase.
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Utilise eBucks for travel: The eBucks Travel platform presents an opportunity to save on flights, travel packages and car hire. Do your research and book through the platform to ensure you’re getting the best value for your eBucks.
By combining these strategies, you can make the most of your eBucks while engaging in your everyday shopping activities. Careful planning and strategic spending will help you maximise your eBucks earnings and enjoy greater rewards.
Redeeming eBucks for Travel
Booking Flights and Accommodations
When planning a trip, eBucks members can redeem their rewards points to book flights and accommodations. By using eBucks for travel bookings, members can save up to 40% off on selected flights and hotel stays. Discounts exclude taxes, and some terms and conditions will apply.
To make a booking, members can either email travel@ebucks.com or call 087 587 2835 for a quote on offers. It’s essential to remember that the discounted tickets are limited to 1000 per month for all eBucks members. For family vacations, members can take advantage of packages where 2 kids under 18 years stay & eat breakfast free when sharing with 2 adults.
Car Hire and Travel Packages
In addition to flights and accommodations, eBucks members can also redeem their rewards for car hire and travel packages. This offers the flexibility to customise trips according to individual preferences and requirements.
To ensure members receive the best deals, eBucks Travel has a range of options under R5000 for car hires and local travel packages. By planning trips ahead of time, members can get the most value out of their rewards points.
When redeeming eBucks for car hire and travel:
- Use eBucks to pay for the deposit
- Check the available options, ensuring it meets the members’ travel preferences
- Book car hires or packages accordingly
With eBucks Travel, members can explore various destinations and experiences with ease and affordability. By utilising this rewards programme, travellers can enjoy discounted flights, accommodations, car hires, and travel packages, making their journey all the more enjoyable.
eBucks Travel Discounts and Access
Understanding Discount Tiers
eBucks Travel offers a variety of discounts to its members, allowing them to save up to 40% on selected travel deals. The discounts are based on a tier system, where the amount saved is associated with the customer’s membership level. For example, members at higher tiers can enjoy significant savings on flights, car rentals, and island stays.
It is important to note that terms and conditions apply for these discounts, and some offers may be limited. For instance, the 25% discount on LIFT Premium flights is limited to 1000 discounted tickets per month for all eBucks members.
Accessing Exclusive Offers
Members looking to access these exclusive offers can do so by booking their travel arrangements through the eBucks Travel website or app. By using the platform, members can take advantage of the available discounts, and in some cases, utilise additional benefits.
For added convenience, eBucks Travel allows customers to pay with their eBucks balance, their bank account, or a combination of both, catering to their individual spending preferences. The platform also features a selection of special offers, where members can utilise their eBucks towards exciting travel experiences.
In addition to the cost savings, members may enjoy up to 24 bonus domestic and international SLOW Lounge visits per year when booking flights with eBucks Travel. This benefit extends to Bidvest Premier Lounges when a SLOW Lounge is unavailable, providing a more comfortable and luxurious waiting experience for travellers.
Overall, eBucks Travel offers its members a range of attractive discounts and access to exclusive travel opportunities, making travel more affordable and enjoyable.
eBucks Travel Terms and Conditions
Cancellation and Booking Amendments
eBucks Travel has specific terms and conditions regarding cancellations and booking amendments. It is the customer’s responsibility to familiarise themselves with these terms before submitting a booking. In the event of a cancellation, the refund policy may vary depending on the airline or travel service provider. Customers should always check with the respective airline or travel provider for detailed information on their cancellation policies.
Eligibility and Usage Rules
With eBucks Travel, certain rules apply when it comes to eligibility and usage. Firstly, it is essential for customers to be eBucks members to benefit from discounts and offers. The number of discounted tickets per month may be limited, as seen with the LIFT Premium offer, where 1,000 discounted tickets are available each month for all eBucks members.
Here are a few essential terms and conditions to consider when using eBucks Travel:
- eBucks Travel discounts are subject to change and may vary depending on the offer.
- Members must adhere to the specific terms and conditions of each promotion, hotel, or travel services provider.
- The value and number of Annual Discount Savings may differ for each customer.
- Discounts for family members may not apply universally and will depend on individual circumstances.
For additional information, members are encouraged to visit the eBucks Travel website and refer to the FAQ section for common questions regarding flight discounts, eligibility, and booking details. Following the correct usage rules and being aware of the applicable terms and conditions will ensure a smooth and enjoyable travel experience with eBucks Travel.
eBucks Travel Management
Managing Your eBucks Account
eBucks Travel is a rewards programme that allows members to earn eBucks by using everyday services like banking and shopping. Members can redeem these eBucks to save on travel expenses, including flights, hotels, and other activities. To manage an eBucks account, users must first create a profile on the eBucks website. The profile allows members to access their account, view their eBucks balance, and use the rewards on various services.
To log in to an eBucks account, members need their eBucks membership number and password. Additionally, it is essential to keep the profile information up-to-date, ensuring that communication and notifications regarding eBucks offers and promotions are promptly received.
Customer Support and Contact Info
For assistance with eBucks-related queries or issues, it is crucial to have access to reliable customer support services. eBucks Travel provides a dedicated team of support agents available to assist with account-related questions or concerns.
Customers can reach eBucks customer support through the following contact information:
- Phone: 087 587 2835 (available during office hours)
- Visit: www.ebucks.com/travel (for discounted bookings and other services)
It is important to note that all eBucks discounted bookings must be made online through the eBucks website, and cannot be processed through the eBucks Travel Desk. For other information related to the Travel Discount Rules, customers can use the provided phone number.
By effectively managing your eBucks account and having reliable access to customer support, users can enjoy a seamless and rewarding experience with eBucks Travel services.
Advanced eBucks Travel Tips
Utilising eBucks on International Trips
When planning an international trip, eBucks can provide significant savings if used wisely. To maximise the value of your eBucks, consider booking flights and accommodations through the eBucks Travel platform. This platform allows members to save up to 40% on flight bookings, depending on their rewards level.
Here are some tips to make the most of your eBucks on international trips:
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Use the eBucks Travel platform:
Make your flight and accommodation bookings directly on the eBucks Travel website or through their mobile app. These bookings can be paid for or partially paid for using eBucks, allowing for significant discounts. -
Book in advance:
Plan your trip well in advance and keep an eye on promotions and special offers. By booking early, you can secure better deals and maximise the value of your eBucks. -
Monitor your rewards level:
Regularly check your eBucks rewards level on the FNB app, as it determines the percentage of discount you can unlock on various travel bookings.
Family Travel with eBucks
eBucks Travel offers numerous benefits for family holidays, particularly when booking accommodations at resorts and hotels that cater to children. Utilising eBucks can result in substantial savings, making family getaways more affordable.
Here are some family travel tips when using eBucks:
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Choose family-friendly resorts:
Take advantage of eBucks Travel’s partnerships with resorts like Club Med and Sun Resorts. Both offer family-oriented accommodations with children-specific perks. For example, kids under 12 can stay free in their own interconnecting room at Club Med’s Mauritian resorts, and Sun Resorts offer free stays for children under 6. -
Utilise kids clubs:
Many of the partnering resorts offer kids clubs for children between 4 and 17 years old. By choosing accommodations with kids clubs, you can ensure an enjoyable and age-appropriate experience for your children, while also making the most of your eBucks. -
Include multiple generations:
When planning a family trip, consider inviting grandparents or other relatives. Not only does this create a memorable cross-generational experience, but it also allows you to spread the cost and benefit from group discounts.
In summary, with careful planning and utilisation of the eBucks Travel platform, your international and family vacations can be more affordable and rewarding.
Frequently Asked Questions
eBucks Travel Queries
1. How does one qualify for flight discounts? Through the eBucks Rewards programme, members can avail of flight discounts depending on their reward level. The discounts are applicable to selected airlines and travel periods.
2. Do family members qualify for discounts? Yes, eBucks Rewards members’ immediate family members can also enjoy the member’s discounts on flights.
3. What are Annual Discount Savings? Annual Discount Savings is the total value of annual flight discounts a member can receive based on their eBucks Rewards level.
4. Do children have their own annual discount savings? No, children do not have separate annual discount savings. They fall under the member’s available savings.
5. Is the Annual Discount Saving deducted from the eBucks balance? No, Annual Discount Savings is separately provided and does not affect the eBucks balance.
Resolving Common Issues
1. How can I log in to the eBucks website? Access the eBucks website (www.ebucks.com) and enter your login details. In case you have forgotten your login credentials, follow the on-screen instructions to reset your information.
2. What should I do if I have forgotten my eBucks PIN? To retrieve your eBucks PIN, you can call the eBucks Contact Centre at 087 320 3200. They will help you reset your PIN securely.
3. How do I check my eBucks balance? You can easily check your eBucks balance by logging into your account on the eBucks website or the FNB/RMB app. Your balance will be displayed on the dashboard.
4. How can I contact eBucks for support? For any questions not addressed in the FAQ or for further information, you can reach out to the eBucks Contact Centre at 087 320 3200.
By covering these FAQ and common issues, customers can get immediate answers to their eBucks Travel-related questions. For more information, they are encouraged to explore the eBucks website or contact the support team directly.